Expectations for the hotel

In 20 10, our department conscientiously carried out the instructions and specific requirements of the superior leaders, continued to carry forward the spirit of struggle when starting a business, strengthened team building, grasped marketing, ensured safety and quality, increased revenue and reduced expenditure, and boldly explored and achieved good results. As I have just entered the society, I know I have a lot to learn, and I have too many strangers and mysteries about the job I am about to enter. Driven by this ambivalence, I am full of confidence and expectation to meet it. At work, although I just act as an ordinary and important cashier. During this period of work, I found that we should be able to do a good job freely, whether it is heavy, busy or leisure, we should complete every job with a positive attitude, instead of complaining about the proportion of workload, because complaining is useless. What we should do more is not to think things too badly, but to keep a good attitude and face the team every day. Because a happy attitude will make us feel tired and bored at work. I. General situation of the company's operation 20 10 This year, our department closely focuses on the working policy of "standardizing management, shaping image, strengthening marketing and increasing efficiency", and takes the market as the guide to establish "three kinds of consciousness", that is, the awareness of all staff marketing, the awareness of all-round cost and the awareness of quality in the whole process: the implementation of "three modernizations", that is, procedural, standardized and digital management, has passed all hotel employees. The following is a summary of my work this year. 2.20 10 (1) summary of security and stability. By making safety plans such as "safety first, quality first", the hotel has achieved "six defenses" such as daily fire prevention and theft prevention, and almost no accidents have occurred throughout the year. Under the care and guidance of the general manager of the hotel, store-level leaders hold feedback meetings of department managers every day to inform the situation and put forward requirements. The security department arranges cadres and employees to work overtime, patrol frequently and strictly prevent and control. With the cooperation of relevant departments, group prevention and control are carried out to ensure that all activities are foolproof and the hotel is safe and stable. (2) Implementing brand management, the hotel should focus on eight major tasks. 1. Take efficiency as the goal and do a good job in sales. 2. Take reform as the driving force and do a good job in catering. 3. Customer-centered, do a good job in property management. 4. On the premise of quality, do a good job in guest rooms. 5. Take "Six Preventions" as the content, and do a good job in safety. 6. Take reducing consumption as the core and do a good job in maintenance. 7. Take lean as the principle and do a good job in personnel work. 8. 1. In order to fully understand and master the market situation of our hotel, we organized many marketing meetings, conducted surveys, analyzed the consumption level of customers, and established abc customers in combination with the consumption status of customers coming to the hotel, so as to follow the service all the way, pay attention to the service image and appearance, be warm and thoughtful, and meet the requirements of customers to the maximum extent. We strictly control management fees. Most executives have several jobs. In terms of business hospitality, we follow the principle of spending small money, doing big things, doing good things and doing practical things. Take all measures to avoid unnecessary expenses. In every corner of the hotel, there are polite service personnel, standardized operation, professional smile and polite manners, which make guests constantly influenced by etiquette culture. Individuals in society are always influenced by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel people, but also has a beneficial impact on guests and promotes the quality and cultivation of the whole society. The traditional attitude towards employees should be changed. People are the main body in management, and all managers are small and should be grasped. The relationship between superiors and subordinates in management is only a division of labor, not a relationship between ruling and being ruled; On the contrary, the modern management concept tells us that management is a special service. Only when managers serve their subordinates well and help them make outstanding achievements in their work will managers have their own management achievements. Thirdly, it is concluded that the hotel lacks a spiritual hotel culture that can unite people. A nation has its own national culture, and a hotel also needs its own hotel culture. The construction of hotel culture is not dispensable, but a necessary condition for the survival and development of hotels. When the hotel faces all kinds of challenges, it needs the cooperation and unity of all hotel owners, Qi Xin, to overcome the difficulties together. 20 10 is about to become the past, and the past successes and failures have become the past. We should not show off or grieve for them, but should adjust our mentality to meet future challenges and upcoming problems. There is a lot of knowledge to learn in life, but what we have learned now is far from enough. We should prepare for the next stage of internship and have goals.