Excuse me, what preparations are there in the front office of the hotel?

Front desk preparation plan and articles: 1. Basic principles of lobby setting Although lobby setting is constantly updated with the development of hotel industry, all kinds of hotels have highlighted their own characteristics in lobby design, lobby design should follow these basic principles to facilitate lobby operation. (1) Economical lobby is generally located in the lobby of a hotel, which is a valuable place of the hotel. Hotels can make full use of this hope to help you-the place with the largest passenger flow, set up profitable facilities. Therefore, the setting of the front hall should occupy as little lobby space as possible. (2) The setting of the security lobby follows the principle of safety. On the one hand, it means that the setting of the front hall must ensure the safety of the "cashier room" and prevent things that are harmful to the hotel's cash and accounting activities; On the other hand, the design of the front hall should be able to keep secrets for the guests, and the guests should not be easily informed of the situation of other guests. Therefore, the front desk of the hotel is mostly linear and semi-circular, with fewer circles. (3) Obvious The location of the lobby should be obvious, that is, the visibility of the lobby is relatively strong. Guests can find the lobby as soon as they enter the hotel, and the staff in the lobby can also see the passing guests entering and leaving the hotel lobby. If the front hall of a hotel is not easy to be found by guests, then its setting is unreasonable. In addition, the obviousness principle of the front office also includes clear Chinese and English signs for all business halls at the front desk. (4) Attention should also be paid to the connection of each work link in the setting of the favorable lobby to ensure the improvement of the receptionist's work efficiency and save the time and physical strength of the guests. The front desk of most hotels is designed around the "room control rack". This method is most conducive to improving the reception efficiency in the front office. "Time and motion research" is an essential work in the design of the front hall. (5) The aesthetic lobby should not only complete the check-in procedures of the guests efficiently and accurately, but also leave a deep and good image for the guests. Therefore, the layout, lighting, color and atmosphere of the front hall can not be ignored. 2. Basic standards for lobby setting Although the size of the lobby is influenced by the nature, scale and location of the hotel, the decoration, lighting and layout of the lobby of a general hotel must have its own characteristics, reflecting the hotel's level, service characteristics and management style, and must be attractive to guests and have a quiet atmosphere. More importantly, the layout of the lobby should take into account the needs of hotel management. The style and area of the lobby in the public activity area must adapt to the scale and star rating of the hotel, and there should be enough space for guests to move in the lobby. There are many service counters in the counter lobby, and the layout of the counters must be consistent with the overall style of the front hall to meet the service requirements. The public facilities hall should be equipped with public facilities such as public telephones and computers for information such as the location and time of hotel service facilities. Toilets and cloakroom halls should be equipped with toilets and clearly marked with Chinese and English characters and graphics for male and female guests. Toilets should be spacious, and toilet paper, facial tissues, soap, hand dryers, small towels, shoe polishers and other items should be complete. The toilet should be clean and have no peculiar smell. In a word, the lobby guest activity area, hotel staff activity work area and in-store service point work area of off-site units can give full play to their efficiency, and the guest elevator, hotel staff elevator and luggage elevator should be set separately. (2) the environment of the front hall ① The front hall should have suitable light to enable guests to move in good light and employees to work in suitable light. It is best to let in a certain amount of natural light in the hall, and at the same time, it is equipped with different levels and types of lights to ensure good lighting effect. Guests enter the hall from outside the gate, from bright lights to dim lights. If this turn is too fast, the guests will feel uncomfortable and can't open their eyes. Therefore, the intensity of light should change gradually. In order to make each guest's eyes gradually adapt to the change of light intensity, different types, different brightness, different levels and different lighting methods can be used to meet the above requirements with natural light. ② The environmental quality of the color lobby is also influenced by the color of the lobby. Floor, wall, chandelier, etc. The main activity area of guests in the lobby should be mainly warm colors to set off the luxurious and warm atmosphere. The service environment in the lobby and the sofa where the guests rest should be a little cooler, so that people have a quiet and peaceful state of mind, meet the requirements of the waiter's work and the guests' rest on the environment, and create a unique quiet and relaxed atmosphere in the lobby. (3) The temperature, humidity and ventilation hall should have a suitable temperature. Hotels can generally maintain the temperature of the lobby at the optimal temperature required by human body through a single air conditioner or central air conditioner, which is generally 22℃ ~ 24℃, and with a suitable temperature (40℃ ~ 60℃), the whole environment is more suitable. People in the lobby are concentrated, with high density, frequent people coming and going, and high oxygen consumption. If the ventilation is not good, people will feel sultry and oppressive. Ventilation equipment and air fresheners with good performance should be adopted to improve the air quality in the lobby and make it meet the requirements of human body. ④ There are many sound sources and the volume is high. If the noise is too concentrated, it will exceed the comfort limit of people, making people restless, prone to mistakes, excitement and quarrels, and reducing efficiency. Therefore, when building the front hall, we should consider using materials such as sound insulation board to reduce noise. Hotels should play background music as relaxed and pleasant as possible.