What should I do if I meet a rogue customer?

1, to adjust their emotions. Whether you encounter difficult customers or other situations, you need to adjust your emotions, make yourself in a more rational and peaceful state, and handle and solve problems with a better mood.

2. Work with your colleagues. Some difficult customers can't solve it by themselves, so they need to solve it with colleagues. Their respective advantages and characteristics will create more value for customers.

3. Smile politely and respect customers, even difficult customers. The customer is God. No matter who is in any job, you need to smile politely when you meet a difficult customer. Respecting customers means respecting themselves, and they will have a better chance to do their job well.

4. Temporary cold treatment. Some difficult customers also need cold treatment. When the customer calms down, communicate with him. Never communicate with him when he is angry with customers. Customers who encounter dystocia at work should pay attention to the correct methods and strategies, so as to better handle their emotions and give play to their professional advantages.

Matters needing attention in receiving customers

After receiving the task from the boss, you should ask about the time of receiving customers, what projects need to be discussed, what is the budget for this reception, and get the contact information of customers. Then call the customer the day before the reception and ask about the customer's schedule.

The customer information obtained by telephone includes: arrival time and station, whether there is a hotel reservation, the specific number of days of visit, work arrangement, whether there are taboos on dining, etc.

Prepare the relevant materials of the negotiation project in advance, print the documents in advance, try PPT, and prepare paper, pens, cups and other necessary items for the meeting. A text card for picking up the goods, with the customer name or company name printed in advance.