Is it difficult for a novice hotel receptionist?

Beginners at the hotel front desk have some difficulties. The main job of the hotel front desk is communication, because it needs to face different types of guests and deal with them. This is a very test of personal ability, and it is not easy to learn.

Is it difficult for a novice hotel receptionist?

There are many difficulties for the front desk to learn. Besides professional knowledge, you will meet all kinds of people, and you will often meet unreasonable guests. You should learn to be patient, learn to speak, don't be too formal when talking to guests, and don't argue with him about who is right or wrong. Only by keeping a happy mood can you have a natural smile. If you have a good attitude, he won't have so much to do.

No one is born to be a hotel, especially a receptionist. Then the training before work and the exercise at work have greatly improved the growth of employees.

Some people are really not suitable for the front desk, and as the front desk of a hotel, only by recruiting the right people can we expect the expected progress and performance.

What about the novice hotel receptionist?

First of all, we should love our work. If you choose this job, you should love your job and be proud of your hotel and work. Only if you like this job can you work harder.

Politeness is the most important thing at the front desk. Politeness is the most basic and important thing in the service industry. When you meet the guests, you must greet them with a smile. Don't bow your head and say nothing.

Be familiar with your own workflow, make preparations in advance, and contact the guests before the check-out time. If you check out, you can tell the guest the check-out time and then sort out the guest's bill in advance.

Familiar with the hotel room type and layout, you know this information, in order to provide guests with detailed instructions, so that they can better choose the room that suits them.

Hotel front desk job responsibilities

1. Accept different forms of room reservation such as telephone, fax and internet, input the reservation information into the computer and convey it to relevant departments and posts;

2. Handle the advance orders sent by the sales department or other departments;

3, in a timely manner in accordance with the working standards and procedures for scheduled changes, cancellation and other data processing;

4. Check and verify the reservation information of arriving at the hotel on the same day and the next day, and make preparations for the reservation;

5. Check-in formalities for guests, arrange rooms, and meet the fair needs of guests as much as possible;

6, for the guests to change rooms, extra beds and other procedures;

7. Responsible for keeping, making and issuing guest room key cards;

8. Fill in, record and count individual and team registration forms as required;

9, keep the front desk clean and tidy, check whether the required forms, stationery and promotional materials are complete, and report to the front desk foreman;

10, carefully check the guest information entered into the computer by the last shift, and timely and correctly enter the guest information on duty;

1 1. Register, record and send the household registration information of overseas guests as required;

12, carefully hand over the work to ensure the continuity of the work;

13, assist the cashier at the front desk to do a good job of checking out the guests;

14. Complete other tasks assigned by the manager.

Taboos of hotel front desk work

Suspected heavy room. In fact, it's not a heavy room, but the guest has found the wrong door. I know nothing, but I'm afraid I don't know. The wrong guest is drunk again, and the role of security is very important.

The room is heavy, but the first guest is not in the room. Later, the guests who checked in saw the luggage and judged that someone had checked in.

The overweight room resulted in the loss of guests' belongings. A guest complained that his wallet was later taken away by the people who lived in it. This kind of problem is a bit complicated. If the negotiation fails, I'm afraid it will be judged by the police uncle.

There was a conflict between the two guests. No matter the argument or the body, it is very serious, and usually requires the appearance of heavyweight.

After the heavy house, there is no place to live. Imagine that even you are angry, not to mention that some guests are really of low quality! According to past experience, whether the guests of both sides meet, including verbal conflicts across the door, is usually the dividing point of qualitative change. In other words, if you don't meet, you will be resigned; Once you meet, pray in your heart first.