What are the jobs and tasks of a hotel lobby manager?

Hotel lobby manager responsibilities 1. On behalf of the general manager, accept and handle all complaints from hotel guests to all departments and regions

(including individuals) in the hotel, and listen to various opinions and suggestions from guests;

2. Work with relevant departments to handle accidents (casualties, homicides, fires, thefts, natural disasters) that occur to guests in the hotel;

3. Answer guests' inquiries and provide necessary help and services to guests (reporting loss, calling the police, tracing people and finding objects);

4. Maintain guest safety (prevent drug abuse, whoring, prostitution, gambling, playing dangerous games, alcoholism, disputes between tenants, etc.);

5. Protect the hotel's interests (claims, collections);

6. Collect guests' opinions and report them to the general manager and relevant departments in a timely manner;

7. Maintain the order of the lobby and nearby public areas and the tranquility and cleanliness of the environment;

8. Supervise and inspect the work and discipline of staff in the lobby (front desk, finance, security, housekeeping, greening, catering, power, automobile and other departments);

9. Assist the general manager or represent the general manager to receive V. I. P. and business floor guests;

10. The night shift assumes part of the work of the general manager on duty in the hotel; in case of special or emergency situations, it must be reported to the superior in time;

11. Introduce and promote various hotel services to guests;

12. If problems are discovered within hotel management, solutions should be proposed to the top management of the hotel;

13. Assist various departments in maintaining the relationship between the hotel and V. I. P. Good relationship with customers, regular customers and business customers;

14. Responsible for supervising the collection of high-value accounts;

15. Regularly visit various important guests; listen to opinions and organize them for submission to the general manager's office;

16. Complete various tasks temporarily assigned by the general manager and front desk manager;

17. Participate in the internal management of the front desk department. The hotel lobby manager is the hotel's management representative stationed in the lobby, which is equivalent to "in charge". This position is very important, and it is also the best place to train people. Once you are done, you will be fully qualified to serve as deputy general manager.