How to do a good job in guest room management in a five-star hotel

Be civilized, polite, moral and disciplined. You must be proactive, dedicated to your job, good at learning, and master skills.

2. You must dress appropriately for work, sign up for service, be well-groomed, behave generously, standardize your language, serve in a civilized manner, be courteous to guests, and be proactive and enthusiastic.

3. Room attendants must clean the room according to procedures, regulations and requirements every day, and must be careful and meticulous; they must manage the items in the room and report problems in a timely manner.

4. Arrangement of accommodation must be signed by the department leader and the director of the service center; foreign accommodation personnel must register with their ID cards or valid documents before they can check in.

5. You are not allowed to invite outsiders to stay or stay in the room at will. You are not allowed to open a room privately without the permission of the center director to provide accommodation, rest and entertainment for others (including school employees).

6. When checking and cleaning the guest room, you are not allowed to tamper with or take the guests' belongings privately. You are not allowed to ask for items or receive gifts from students and guests; any lost items must be handed over to the public.

7. Others are not allowed to enter the front desk at will; the computers at the front desk must be managed and operated by dedicated personnel, and unrelated personnel are not allowed to operate without permission; typing, copying, and sending and receiving faxes must be charged according to regulations.

8. You are not allowed to leave your post during working hours. You are not allowed to ask for leave from the leader if you have something to do. You are not allowed to change or substitute shifts without permission. You are not allowed to play poker, knit sweaters, watch TV or do anything unrelated to work.

9. Do a good job in safety precautions, especially fire prevention and theft prevention. Frequent inspections are required, and problems must be reported and dealt with in a timely manner. Hotel hygiene management system