Traditional Culture Encyclopedia - Hotel franchise - 1 hotel reservation cancellation, how to deal with international practice? 2 why do you want to establish a guest history file, guests?
1 hotel reservation cancellation, how to deal with international practice? 2 why do you want to establish a guest history file, guests?
International practice when hotel reservation fails, and the reasons for establishing guest history files.
1. When the hotel reservation fails to keep the appointment, the international practice is to sincerely explain the reasons and apologize, ask the guests for understanding, contact the hotel at the same level immediately, ask for assistance, and provide free transportation and the first night room fee.
2. Historical Archives Establishing historical archives of guests is an important way for hotels to understand guests, master the characteristics of guests' needs and provide targeted services for guests. The establishment of guest history files is of great significance to improve hotel service quality and hotel management level.
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