What are the workplace etiquette for foreign guests reception?

Workplace etiquette of foreign guests reception

1. Pay attention to education

(1) Pay attention to the neatness of instruments and clothes, and clean your face, hands, clothes and shoes. Hair and beard should not be too long, but they should be trimmed neatly.

(2) generous and decent, dignified and kind-hearted, tall and straight, full of energy. Any rude or impolite words and deeds are considered disgraceful.

(3) Pay attention to your status, speak politely and don't do anything more polite. When you talk, you look reserved, kind and with a slight smile.

(4) keep the appointment. When dating someone, you must be punctual, and you can't miss the appointment and time out. Don't forget what you promised others, but do it on time. People who break their promises or break their promises are detrimental to their own personality.

(5) Observe public order. Do not cause trouble or inconvenience to others, do not disturb others, do not interfere with and influence others, and respect others.

2. Polite language

As a form of etiquette, polite language frankly conveys a person's love and etiquette to the world and people, making the lover more brilliant and the speaker more respected. In international communication, etiquette languages such as "hello", "please", "thank you", "sorry" and "goodbye" are often used.

respect a custom

Different countries have different cultural customs and social systems, and often have different ways of thinking and understanding, so we should respect each other and be cautious in communication. Respecting custom is a very important etiquette principle in international communication. Some behaviors that are normal in China will be considered rude or even taboo in some countries. For example, Koreans are very disgusted with the word "four". Many buildings in South Korea are numbered as "fourth floor", "fourth floor", "four rooms" and "No.4" in Yan Ji.

respect sb's privacy

Respect privacy, avoid all topics involving personal privacy in conversation, specifically, do "five don't ask": don't ask your age. The age of foreigners is confidential. They want to be young forever and keep the word "old" a secret. Second, don't ask if you are married. China people like to talk about each other's marital status, but foreigners don't. In fact, it is not a pleasant thing for an old man to "confess" to others that he is unmarried, especially for women. Don't ask about experience. Many foreigners emphasize personal supremacy and independence, and their experiences and personal preferences are purely personal privacy. Fourth, don't ask about income. Everyone's income is related to his status and ability, and is regarded as his own face by foreigners, so it is out of the question at all. Don't ask the address. When you meet foreigners for the first time, you shouldn't ask them to leave their addresses. Foreigners don't invite people to their homes at will.

5. Ladies first

"Ladies first" is an important principle in international etiquette. The core of the principle of giving priority to women is to require men to respect, take care of, help and protect women in all aspects of their actions on any occasion and under any circumstances.

to be neither humble nor arrogant

The most important principle of international etiquette is to maintain the equality of personality, and to avoid and overcome the two communicative attitudes of "arrogance" and "inferiority", which put the other party or oneself in an unequal position. To be humble, we must grasp the following points:

(1) Never seek money or material benefits for each other. As long as you control this, the personalities of both sides will be equal.

(2) Pursuing the equality and transcendence of value, with the spirit of being proud of the motherland and the nation.

(3) Adhere to the attitude of seeking truth from facts and don't overdo it. Politeness and modesty are necessary, but if you go too far, it will become hypocrisy.

Preparations for receiving foreign guests

Before the foreign guests arrive, they should make full preparations.

After the meeting, the translator should first introduce the names and positions of our key personnel to the other party. Then shake hands with each other. When shaking hands, the host should first reach out to the guest, gently shake the other person's hand, stare at the other person with a smile.

When meeting foreign guests, make an appointment at least half a day in advance. Don't "surprise each other". After the appointment is made, try not to change it If you can't attend under special circumstances, with the consent of the foreign guests, people with lower status can come forward for talks.

At the meeting, the foreign guests were on the right and our staff were on the left. The first guest of honor is in the first position on the right side of our interviewer, the second guest of honor is on the right side of the first guest of honor, and other accompanying personnel can sit at will. Translation is usually arranged to the right of our main speaker or behind him.

If you want to use a long table during the talks, the direction of the door shall prevail, with the side facing the door as the top and the side facing the door as the bottom. Let foreign guests sit on it. Our speaker and guests sat in the middle of their own sides.

Pay attention to being kind and natural when you speak. Speak in a moderate voice and don't use too many gestures. Pay attention to each other's words, don't look around, and don't interrupt each other's conversation at any time. Don't yawn, look at your watch, etc. During the meeting. The content of the conversation should be fully prepared in advance to determine the scope of the conversation. Don't casually answer things you don't know, or questions you are not sure about, without the consent of the leader. Be careful not to talk about each other's age, income and other privacy issues. Questions that the other party doesn't understand should be explained clearly through translation.

According to the different living habits of foreign guests, we should properly arrange accommodation and meals, and organize or arrange talks, visits and visits to relevant units according to their activity schedules. When foreign guests visit a unit, the unit should continue to work as usual.

When seeing off guests, you can send some gifts suitable for their customs at the farewell party, and the choice of gifts should not be too expensive. Then, send the equivalent of foreign guests to the place of seeing them off. When the foreign guests' traffic starts, the people who see them off should wave. At the airport, you can't leave until the plane takes off from the ground. If there are outsiders at the same time, they should say goodbye to each other when leaving and let their vehicles go first.

Meeting etiquette in different countries

When receiving and meeting foreign guests, etiquette varies with the object and occasion. For many eastern countries such as Japan, bowing is a common traditional etiquette. When saluting, stand up straight, hang your hands in front of your eyes, bend your head and salute at the same time. The lower you bend, the more you show respect.

1, applicable to Japanese guests

Direct eye contact with the body is not recommended, because it represents arrogance. Don't look at his eyes, but look at the knot of his tie to show respect. When bowing in Japan, bow your head half and put your hands together. The older you meet, the higher your position, and the deeper you should bow.

2. For American guests

Americans don't necessarily shake hands when they meet, but just smile and say hello, even if it's the first time they meet, and China regards holding hands as the basic etiquette. However, China does not have too many restrictions on shaking hands, and Americans have certain manners to shake hands. For example, between men and women, the woman reaches out first. If the woman has no intention of shaking hands, the man can only nod and bow. Between the old and the young, the elders reach out first; Between the superior and the subordinate, the superior reaches out first; Between the host and the guest, the host holds out his hand first.

Matters needing attention in receiving foreign guests

Foreigners are willing to accept compliments.

"When you meet a female foreign guest, do you praise her beautiful clothes or her good temperament?" Shortly after the lecture, Cai Xisheng asked himself and answered: According to the understanding of China people, praising women should be implicit, and visitors should not be praised directly for their good looks. However, foreign women will not be disgusted with praising their temperament and beauty, but will gladly accept the praise and express their gratitude.

Language communication is an important part of communicating feelings. When Chinese people hear compliments from others, they usually choose to refuse or deny them to show their modesty. Westerners always accept compliments from others. Two different attitudes are understandable, and the deep reason is different cultural roots.

◎ "See" the person on the small business card.

"From your business card, people will see your quality and self-restraint, and they will find out what kind of person you are." Cai Xisheng said that business cards are "face" in social etiquette, but the use of business cards in China is still very irregular. For example, put someone else's business card directly into your pocket or throw it into a drawer; Did not return the business card, but openly said that he did not bring it; The business card is not clean; Hand it to each other; Let the secretary hand out business cards, etc.

Hand in your business card. In addition to checking to make sure it is your own business card, you should also check whether the front and back are clean. In the process of transmission, smile and look at each other.

◎ Don't take a taxi to propose a toast.

In the traditional culture of China, wine is indispensable for hospitality. Cai Xisheng said that with the deepening of exchanges between China and foreign countries, foreigners also know something about Chinese wine culture, and it is quite normal to drink at banquets.

"When we toast, in order to show respect and hospitality, we will get up and run to worship after three rounds of wine, commonly known as' playing', which should not be played in foreign affairs activities. This is impolite. " Cai Xisheng said that it is impolite and unfriendly for westerners to toast over others in western food. Studying abroad reminds you that you can't blindly apply this etiquette of Chinese food to western food.

◎ Is the meeting left or right?

It is inevitable to arrange seats for meetings or discussions. Cai Xisheng said that Chinese and foreign countries have different pay attention to the arrangement of seats. For example, China people advocate that the left is the top, that is, the people sitting on the left are bigger than the people sitting on the right, but in many foreign affairs activities, it is the opposite, advocating that the right is bigger, just like when Huai 'an people eat, the seats on the right are reserved for the most distinguished guests.

Common spoken English for receiving foreign guests

First, the company reception

Asking about the identity of visitors:

1. May I have your name? Could you please tell me your surname?

2. Which company are you from? What company are you from?

What brings you here? What brings you here? (When receiving old customers)

Welcome to China again, Jason. Jason, welcome to China again.

When guiding customers to visit the company or shopping mall:

1. This way, please. This way, please

This is our shop, and our boss is waiting for you. This is our shop, and our boss is already waiting for you.

Please sit down. Our manager will see you in a few minutes. Please sit down. Our manager will be here in a few minutes. Politeness:

1. Do you want coffee or tea? Do you want coffee or tea?

If there is anything you want to know, just ask. If you want to know anything, just ask.

Say goodbye:

1. It's a pity that you have to leave so soon.

I look forward to seeing you again. I look forward to seeing you next time.

Second, the hotel reception

1. May I ... (used when you want to do something)

May I have your name , please?

What's your name, please

May I see your passport?

May I see your passport?

May I know your nationality?

May I know your nationality?

2. Can you ... (used when disturbing guests)

Can you fill out this form?

Can you fill out this form?

Can you write that down?

Can you write that down?

Could you hold the line, please?

Could you hold the line, please?

3. Will you ... (used when asking guests)

Do you want tea or coffee?

Do you want tea or coffee?

How long do you want to stay?

How long do you want to stay?

Would you mind sitting here?

Would you mind sitting here?

4. May I ... (for giving advice)

May I close the curtains?

May I close the curtains?

Can I make a reservation for you?

Can I make a reservation for you?

Everyday vocabulary

Hotels; Hotel; Hotel; restaurant

Offers; make a quotation

Bellman waiter; The young waiter in the restaurant.

Registration; register

Check; cheque

List directory; List; Detailed list

Passport passport

Make an appointment

reception desk

Prompt prompt

Luggage office

Postpone

Cancel cancel

Traveler's check traveler's check

luggage carrier

identity card

Program, program

information table

Procedural fee

fill in a form

Basic knowledge of workplace etiquette

There is no gender difference in workplace etiquette. For example, the "gentlemanly demeanor" of opening the door for a lady is unnecessary in the workplace and may even offend the other party. But remember: in the workplace, men and women are equal. Secondly, consider and respect others as your guiding principle. Although these are obvious, they are often ignored in the workplace.

Handshaking etiquette: Handshaking is physical contact between people and can leave a deep impression on people. When we feel uncomfortable shaking hands with someone, we often think of that person's negative personality characteristics. After a series of management training, I think a strong handshake and direct eye contact will set a stage for positive communication. Ladies, please note: in order to avoid misunderstanding in the introduction, it is best to extend your hand before greeting people. Remember, men and women are equal in the workplace.

E-etiquette: E-mail, fax and mobile phone not only bring convenience to people, but also bring new problems to workplace etiquette. Although you have the ability to find others at any time, it doesn't mean you should do so. In many companies today, e-mail is full of jokes, spam and personal notes, but there is not much work-related content. Please remember that e-mail is a professional letter, and there is nothing serious in it. The fax should include your contact information, date and number of pages. Don't send a fax without other people's permission, it will waste other people's paper and occupy other people's lines. Cell phones may be lifeguards for many people. Unfortunately, if you use a mobile phone, you may not be in the office, and you may be driving, catching a plane or doing other things. You know, the person who calls your cell phone may not be interested in what you are doing.

Apologize etiquette: Even if you are perfect in social etiquette, you will inevitably offend others in the workplace. If this happens, just apologize sincerely and don't be too emotional. Express your apologies and continue your work. Taking one's mistake as a major event will only amplify its destructive effect and make the person who accepts the apology more uncomfortable.

Code of conduct for workplace etiquette

First, speech etiquette.

1) Come to the company in the morning to say hello, and come home from work to say goodbye.

2) Use civilized language when transferring calls.

3) Express gratitude when asking for help, whether it is the supervisor, secretary or office logistics staff.

4) If you need to disturb others, say sorry first.

5) Do not talk about anyone's privacy, gossip, etc.

Second, posture etiquette

1) Hold down the elevator door for people who need help getting in and out of the elevator.

2) Give a helping hand to colleagues when they need help.

3) Don't show contempt for any different opinions at colleagues' meetings or gatherings.

4) When shaking hands with visitors, be generous and decent, neither supercilious nor supercilious.

5) Exchange business cards with others and hand them out with both hands to show respect.

6) Don't take off your shoes or put your feet on the table in the office.

Third, etiquette details.

1) Turn down or vibrate the sound of mobile phone and BB, so as not to affect others.

2) Try to keep your voice down when you make a phone call. If it is a personal call, try to reduce the call time.

3) Don't go through the documents and materials on other colleagues' desks, or even any irrelevant materials on computers and fax machines.

4) If you have any information to give to others, be sure to stick a sticker, write down the time, content and signature clearly, and don't forget to thank you.

5) Keep your desk tidy and don't throw waste paper all over the floor.

6) Men should try not to smoke in the office to avoid polluting the environment.

7) Women should try not to make up or paint their nails in the office, and women should not wear sexy clothes.

8) Don't forget to smile when you meet colleagues or visitors in the office.

9) Don't create gossip or spread gossip in the office.

10) Try not to have financial disputes with colleagues in the office.