What is the job of a food orderer?

Orders refer to staff who order food for hotels, restaurants, etc. They are responsible for answering phone calls and completing all customer reservation procedures according to standards. Due to different sizes of companies and units, different business cores, The job description of a staff member in this role is slightly different.

1. The main work contents of the ordering clerk are as follows:

1. Responsible for answering phone calls and recording phone orders.

2. Responsible for receiving visiting guests.

3. Be familiar with all equipment, facilities and the planning and operating project standards of each area, and answer all customer inquiries.

4. Be familiar with banquet reception procedures and reservations, register corresponding situations, and communicate with the floor in a timely manner to ensure accurate and timely information.

5. Actively communicate with guests and provide timely feedback on guests’ opinions and suggestions.

6. Proficient in using polite and standardized language for ordering meals, completing customer reservations according to standards, preventing malicious ordering, and making the best use of hotel seats.

7. Comprehensively master the cuisines and dishes operated by the hotel, and be able to skillfully promote the dishes when guests come to order meals.

8. Be familiar with the phone number, job title, unit, and title of frequent customers, provide special reception, and assist the front office manager in preparing customer files.

9. Do a good job in sanitation work in the area; abide by safe operating procedures, use equipment and operating tools correctly and rationally, and maintain and maintain equipment and utensils.

10. Comply with various rules and regulations of the hotel, pay attention to speech, conversation, behavior and behavior, and maintain the image of the hotel.

11. Complete other tasks assigned by the supervisor.

2. The job requirements for ordering clerks are as follows:

1. No major restriction, high school degree or above.

2. More than 6 months of work experience.

3. Proficient in using and operating office automation equipment.

4. Have good written expression skills and strong listening and speaking skills.

5. Be serious and responsible, and proactively carry out assigned tasks.

6. High work efficiency, strong organization, and team spirit.