What are the job responsibilities of hotel managers?

Job Responsibilities of Hotel Managers

1. Fully responsible for handling all affairs of the hotel, leading all employees to work hard and completing various goals set by the hotel.

2. Formulate the hotel's business direction and management objectives, including formulating a series of rules and regulations and service operating procedures, stipulating the responsibilities of managers and employees at all levels, and supervising their implementation.

3. Establish and improve the hotel’s organizational system to make it rational, streamlined and efficient. Preside over the weekly general manager office meeting to inspect and report on the situation, and provide key comments and instructions on relevant issues.

4. Improve various financial systems. Supervise and supervise the financial department to do cost control, financial budgeting and quarterly financial statements; inspect and analyze monthly business conditions; regularly inspect accounts receivable and accounts payable.

5. Regularly inspect public places and the work of various departments in a focused manner, check service quality issues, and communicate the inspection results to relevant departments.

Extended information

Principles of hotel management

1. The principle of being responsible to direct supervisors

Each employee has only one supervisor, and only Responsible to one's immediate supervisor. The direct supervisor directs, arranges, inspects and supervises the work of his subordinates, forming a vertical leadership style with one level of management and one level of management. Each employee only accepts instructions from one superior. Subordinates do not overstep their authority to respond, and superiors do not overstep their authority to give orders. Each employee performs his duties and fulfills his responsibilities.

2. The principle of second-line services for first-line departments

First-line departments are at the forefront of customer service. They regard the needs of customers as their own responsibilities, and the needs of customers are orders. In order to ensure the smooth flow of the customer service mechanism, second-line departments must establish a sense of the overall situation and service awareness, and ensure the smooth progress of the work of front-line departments.

3. The principle of delegation

In order to improve management efficiency and mobilize the enthusiasm of subordinates, bosses should not take all major and minor matters into their own hands, but must learn to delegate authority. Empower subordinates who are responsible and capable and trust their abilities.

Baidu Encyclopedia-Hotel Management