Experience of college students' internship at hotel front desk 20 19

After professional study in the university, I have a basic and comprehensive understanding of theoretical knowledge. If I want to learn more knowledge, internship is inevitable. In order to work better in the future, I started my internship in the hotel.

During my internship, my job scope is to entertain guests as a receptionist in the front hall of the hotel. In order to make us more professional and respect our guests, interns have a short training, mainly to understand some etiquette norms, workflow and solutions to some common problems. Then start formal work.

I think the work at the front desk is the basis of cultivating people. Face different people here, answer all kinds of questions, meet the requirements of guests, deal with these emergencies flexibly, and don't have your own bad emotions. We should have a high psychological quality to work and exercise me. After all, the job of a hotel is to serve. As basic service personnel, the front desk and leaders did not relax their requirements for me because I was an intern. On the contrary, they are stricter, which makes me learn more knowledge and thank the leaders for their support.

In addition to answering guests' questions, there are other trivial matters at the front desk, as well as cashier. Just before I entered the working state, I was often confused and made big mistakes. Department leaders and colleagues have given me great help and patiently taught me how to arrange things so that I can grow up and be independent.

"It is difficult to strike while the iron is hot." In the process of internship, it is impossible for others to continue working in the hotel alone, so in order to improve my chips and strengthen my ability, I try my best to learn professional knowledge, ask questions and sum up experiences and lessons. Soon I was on the right track, constantly reducing the chances of making mistakes, being able to face the problems in my work independently and successfully becoming a qualified front desk staff.

The internship passed quickly, and I was both disappointed and moved. During my stay in the hotel, I learned a lot, and I have made great progress in my professional practical ability, principles, methods and skills of dealing with people. Here I understand that success is also a kind of gain, and failure is also a kind of gain. In the hotel family, I will always be a member of it.

This article is my original article, and the copyright belongs to all. Unauthorized reprinting is prohibited, and offenders will be investigated for legal responsibility.