Hotel terminology

Examples of hotel terms are as follows:

First of all, the room condition

1. General room status is divided into: clean room (OC), unclean room (OD), clean vacant room (VC), unclean vacant room (VD), maintenance room (OOO), etc.

2. A clear understanding of the room condition is conducive to serving customers and selling rooms.

Second, the room type

1. Common room types are: standard room (single standard and double standard), deluxe room, business room (executive room), suite (deluxe suite), connecting room and apartment.

2. Different types of rooms are suitable for different types of guests.

Third, a double room.

1 refers to a double bed or two single beds in a room.

2. The influence of double room occupancy on the hotel (increasing the total sales revenue of the hotel).

Fourth, the housing rate

1 refers to the occupancy rate of hotel rooms.

2. The calculation method is that all the rooms sold are divided by the percentage of the total number of rooms available for sale.

Verb (abbreviation for verb) main account and main bill

1. For two or more rooms, all expenses incurred shall be credited to a special account, which shall be settled uniformly at the time of checkout. This account is called the master account.

2, generally used for tour groups.

3. It's convenient to check out after a long time.

Six, half a day to use the house

1 means that the guest requests to rent a room for half a day, but can't stay overnight.

The rental time is less than six hours, and the check-out time is before six o'clock in the afternoon. The room rate is half of the full price.

3, the room is full, generally do not accept.

Seven, advance payment

1 refers to the deposit paid by the guest when booking a room.

The down payment is good for both the hotel and the guests.

3. Several ways to collect advance payment.

VIII. Booking forecast

1, which is conducive to arranging work and doing a good job in sales.

2. Book the contents reflected in the forecast report.

Nine, check-in registration

1 refers to the process of staying in the hotel.

2. Steps for individual registration.

3. Steps of group registration.

Late check-out

1 refers to the check-out procedure after the specified check-out time.

2. Reasons for late check-out.

3. How to deal with the guest's late check-out request?