Personal annual work summary (personal synthesis)

Personal annual work summary (personal general) 8 articles.

A busy job ended inadvertently. This is valuable working time for us. We have gained a lot. Let's tidy up carefully and write a summary. Here are eight personal annual work summaries (personal general) I brought to you for your reference!

Personal annual work summary (personal general) 1 A year has passed through my fingers in the blink of an eye, and I have to feel that time flies. Looking back on everything that happened in the past year, there are joys and sorrows when encountering difficulties and setbacks. More, it is tossing. But the result is still good, and I finally came to the right place. In terms of work performance and work attitude, because I am in the right position, I still have a considerable improvement compared with previous years. However, there are still some shortcomings. My subjective emotions will always dominate my nervous system involuntarily, and occasionally they will be shown in my work. For this, I have deeply realized my own shortcomings, and I will seriously restrain myself and strive to do better! The important work this year is summarized as follows:

I. Main experiences and gains

Under the leadership of the manager, I have finished some work and made some achievements. Only by putting yourself in a correct position, being familiar with the basic knowledge and studying hard can we communicate with customers better. Only by actively integrating into the collective and handling all aspects of relations can we maintain a good working condition in the new environment. Only by adhering to the principle of implementing the system can we get the goal we have always wanted to achieve. Only by establishing service consciousness and strengthening communication and coordination can we do our job well. We should strengthen communication with colleagues, solve emotional problems at work with everyone and exchange ideas more.

Second, strengthen inspection, timely rectification, and correctly understand yourself at work.

Self-examination should be carried out regularly. Correct your own shortcomings and strengthen your professional skills. After such a tense and orderly year, I feel that my work skills have reached a new level. I have a clear plan and steps in every job, a direction of action, and a goal of work. I am really confident! But we don't have such things as "busy but not chaotic, tight but not scattered, clear-cut and clear-cut". But I did get rid of the phenomenon that I just worked hard and didn't know how to sum up experience when I first joined the work. At the same time, I know how to deal with people better than before, and I also understand how important a good attitude, enthusiasm for work and a sense of responsibility in comparison are.

In this year's work, I came into contact with many new things, produced many new problems, and learned a lot of new knowledge and experience, which improved my ideological understanding and working ability. In my daily work, I always ask myself to proceed from reality, adhere to high standards and strict requirements, and strive to improve my professional quality and moral quality. It is better to do more to realize it.

Third, there are shortcomings.

Generally speaking, there are still shortcomings, and there are still some problems waiting for me to solve. I don't learn enough new things, and I often do things by experience in my work. I use my previous work routine to deal with problems, which shows that my bold innovation in my work is not enough. Some employees in this department have strong self-esteem, go their own way in their work, and the company's policies are not publicly observed. These situations are not conducive to the unity among colleagues, so we should punish them ideologically and create a good working environment and image for the enterprise.

Fourth, the next step

In view of the shortcomings in the work in the past 20 years, in order to do a good job in the new year, it is necessary to further actively improve the relationship with colleagues; Strengthen the study and improvement of professional knowledge, innovate working methods and improve work efficiency. Improve their mobility, under the leadership of researchers, but also want to enjoy the treatment of researchers.

Keep innovating in the future work, communicate with leaders and colleagues in time, be strict with yourself and set an example for colleagues. In next year's work, I will continue to work hard, report my thoughts and feelings in my return to work to the leaders, and correct and make up my shortcomings and defects in time. Only when we work together can we have strength, and only when we cooperate can we succeed and push our work forward! I believe: under the correct leadership of the superior, the _ _ design department will have a better tomorrow!

Personal Annual Work Summary (Personal General) 2 20__ years have passed. To sum up this year's work, I can only say that I am very busy. Over the past year, under the guidance and care of the leaders, with the help and cordial cooperation of my colleagues, my work has made some progress. In order to sum up experience, learn lessons and make better progress, I summarize my work this year as follows:

First, have a correct attitude and love your job.

Attitude is everything. If you can't treat your work with the right attitude, you can't do your duty in your work. Since you can't change the environment, change yourself, do your duty well, and try to finish what you should do. Only by loving your work can you do a good job. The most important thing is to keep a positive attitude and do your work in a down-to-earth manner.

Second, cultivate team consciousness and correct cooperative attitude.

At work, everyone has his own strengths and advantages. Cultivate their team consciousness and cooperative attitude, cooperate with each other and learn from each other. This work can go on more smoothly. Personal strength alone is not enough. In our environment, we need to think wholeheartedly and work wholeheartedly, regardless of personal gains and losses, in order to successfully complete the work.

Third, there are shortcomings.

There are achievements and shortcomings in the work. Mainly to strengthen the study of business knowledge and overcome their own shortcomings. In the future, we should conscientiously sum up experience, overcome shortcomings and do a good job.

(1) Strengthen self-control. No matter what you do in your work, you should be responsible for your own work, strengthen self-discipline and tolerance, enhance team consciousness, deal with problems rationally, don't make trouble for everyone's negotiation, and cultivate overall awareness.

(2) Strengthen communication. Colleagues should be frank, tolerant, communicate and trust. If I can be honest, tolerant and trust, I will lack communication. Effective communication can eliminate misunderstanding, enhance understanding of harmonious relationship, ensure work quality and improve work efficiency. Some problems in work are often caused by untimely communication, so we should strengthen communication with leaders and colleagues in future work.

(3) Strengthen self-study and improve their own quality. Accumulate work experience, improve work methods, learn from comrades around you, pay attention to the advantages of others, learn their methods to deal with problems, find shortcomings and improve themselves.

Finally, thank you for your support and help. I know that I still have many shortcomings and deficiencies, my work style is not mature enough, my business knowledge is not comprehensive enough, and so on. In the future work, I will accumulate experience and lessons, strive to overcome shortcomings, hone myself in my work, and do all the work dutifully!

Personal Annual Work Summary (Personal General) In the past 20 years, with the strong support and cooperation of colleagues in various departments, the financial department has made arrangements for funds, ensured the payment of project funds, and handled banking business in a timely and accurate manner. The finance department basically completed the daily work of the finance department, well cooperated with the business work of branches and departments, and provided financial data to the company leaders and relevant departments in a timely and accurate manner.

First, as a functional department, in the spirit of seriousness, preciseness and meticulousness, it is the top priority of our work to reasonably control the cost and give full play to the internal supervision and management functions of enterprises. In 20__ _ years, the financial department made some improvements in cost control compared with last year. With the continuous expansion of the company's business, the initial investment of new investment projects is large, and the cost is also increasing. The Finance Department actively cooperates with various companies and departments to strictly control the procurement work, so as to have a budget in advance, sign a report, strictly check and accept it afterwards, and rationally allocate it.

Second, due to the instability of financial personnel in the early stage, there is no good connection and cross-checking relationship between financial relations, and it is impossible to effectively control the accounts, which has formed a big loophole. In the later period, through the division of labor and cooperation of all financial personnel, it has been basically improved and will be further improved in the future.

Third, service and consultation are part of our work. As a financial officer, we should not only master the basic operation and operation, but also assist the hotel front desk to switch between the old and new wine management systems and guide to solve the previous system accounting problems. Follow up the specific problems encountered in the actual operation of the new wine management system and communicate with the person in charge of the hotel system to solve them. In view of the frequent turnover of hotel employees, a series of specific operating procedures have been formulated and follow-up training has been carried out.

4. It is our job to organize financial activities and deal with financial relations with all aspects. With the continuous expansion of business and the diversification of group companies, higher requirements are put forward for accounting, accounting and other verification work, which lays a good foundation for financial analysis and makes financial work step up to a new level. The finance department has been understaffed, but under our efficient and orderly organization, we can properly handle all the work according to the priorities. The finance department can't do without the receipt and payment of funds, financial accounting and bookkeeping every day. This is the most common and arduous work of the finance department, and we have provided due support for various internal and external economic activities in a timely manner. Basically meet the financial requirements of various departments for our department. In line with the serious, careful and rigorous work style, all funds are received and paid safely, accurately, timely and error-free. All economic activities of an enterprise will eventually be displayed in the form of financial data. In the financial accounting work, every financial personnel are conscientious, handle every business seriously and make their own efforts to save all expenses for the company. Issue various accounting statements accurately.

Five, the system belongs to the rigid management of enterprises, and any successful enterprise has its strict rules and regulations without exception. Haoyu Group has grown from scratch, from less than 10 employees when it was founded in 20__, to nearly 100 employees in two or three years today. At present, four hotels have been opened, namely Zhuodaoquan Hotel, Hu Quan Store, Nanhu Store and Shanghai Biyun Hotel. Wuhan Ilg Hotel Management Co., Ltd., Hubei Haoyu General Aviation Co., Ltd., Wuhan Haoyu Import and Export Co., Ltd., Wuhan Haoyu Times Advertising Co., Ltd. and Wuhan Haoyu Property Management Co., Ltd. are five companies with completely different businesses, and standardizing various economic behaviors has increasingly become the theme of enterprise management. In the past year, the finance department has successively promulgated rules and regulations on property management and cost control. In order to improve the company's internal management system and create an internal and external environment for financial management, we have done our part.

Six, the financial department should seriously and responsibly handle the internal financial relations of the company, properly handle the external financial relations, in order to achieve the task of the cost unit. Establish and maintain good contact with the outside world. This year, the finance department handled the income and expenditure of current accounts of various units in a friendly and proper way. At the same time, we have established a good relationship between banks and enterprises, established a good relationship with tax authorities, and successfully completed the declaration and annual inspection of relevant information of tax and industrial and commercial departments.

Seven, collection is another important task of the financial department. In 20 years, with the active cooperation of various companies, the task was basically completed.

In a word, with the continuous expansion of the company's business, the workload of the finance department is getting bigger and bigger in 20 years, but the number of financial personnel has not increased accordingly. But we can prioritize and work in an orderly manner. Over the past year, we have completed the daily accounting work of the finance department and provided accurate and effective financial data in time, which basically met the financial requirements of various departments and related external units of the company. In this year, the finance department still has some work to do and do well, such as establishing rules and cards for physical asset management, controlling various management expenses, standardizing financial accounting procedures and unifying financial management forms, providing financial data to company leaders more timely and accurately, and implementing financial analysis. There are still many deficiencies and areas that need to be improved. Financial management in 20 years should focus on thinking and solving these problems.

As financial personnel, we should make greater efforts in strengthening management, standardizing economic behavior and improving the competitiveness of enterprises. We will constantly sum up and reflect, constantly push ourselves and strengthen our study to adapt to the development of the times and enterprises, make progress with you and grow with the company.

Personal Annual Work Summary (Personal General) 4 Unconsciously, 20__ years passed quickly, and I lived a full, busy, happy and growing year. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the hotel, the care and help of department leaders and the friendly cooperation among colleagues, I have made great progress in my work and study.

The front desk is the window of the hotel, showing the image of the hotel is the starting point of service, the first step for customers to contact our hotel and the first impression of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. Starting from welcoming guests at the front desk, a good beginning is half the battle. So I must do my work carefully.

First of all, smile and be full of energy

We should keep our image, greet our guests with our best side, and let every guest experience our sincerity and enthusiasm when entering the hotel. Strive to improve the quality of service. Answer every call carefully and make every record. Always pay attention to maintain a good service attitude, warm reception, and skillfully answer every question raised by customers. Smiling, patient and meticulous, warm tips.

Second, pay attention to the habits and preferences of guests.

When guests enter the hotel, we should take the initiative to say hello. When addressing a guest, if you are a regular customer, it is very important to say the guest's name accurately, so the guest will feel respected and valued. If you are a foreign guest, you can explain the local customs to them, introduce them to the locations of stations, shopping malls and scenic spots, and go through the formalities quickly. When the guests go through the formalities, we can pay more attention to the guests and ask them. We also need to collect their living habits, personal preferences and other information to try to satisfy our guests. When they check out, they need to wait a few minutes to make rounds. Don't let the guests stand at this time, please sit down and wait.

Third, pay attention to etiquette.

When talking with guests, you should keep eye contact with them every once in a while. Smile in front of guests, especially when they criticize us or explain problems. Don't argue with the guests, even if they are wrong, give them the right one. We must keep smiling. No matter how angry the guests are, our smiles will "put out the fire" and many problems will be solved. Use more polite language, say hello when guests come, send a message when they leave, and apologize when they cause trouble. Try to solve the problem for the guests in time, and be anxious for the guests. In my opinion, only by paying attention to details, starting from small things and starting from bit by bit, will our work be even better.

Fourth, focus on the overall situation, regardless of personal gains and losses.

Whether during working hours or during rest time, if the hotel has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of the hotel, I will dedicate my strength to serve the hotel. Usually actively participate in the activities organized by the hotel, obey the arrangement of superior leaders, and strengthen the feelings between colleagues and the communication between departments.

Verb (abbreviation of verb) communication and cooperation between departments

Front desk, guest room and logistics are like a chain, and the work of each department is very important. Therefore, in the future work, we should strengthen cooperation with other departments, so that we can work more happily, work more efficiently and gain greater benefits. The front desk work is trivial, but we can do everything well as long as we are serious. Therefore, I will do everything more seriously and carefully. I feel very happy to see all kinds of guests coming in and out every day, and to provide them with different services and solve all kinds of problems.

Thank the manager for giving me a job opportunity, and thank the hotel for giving me a platform to exercise myself. I'm very happy that I can take the post of front desk. I'm extremely proud of my work. I really love my post, and I hope I can become more mature and calm when I encounter problems in my future work. In the future, I will learn more telephone skills and etiquette to adapt to the rapid development of the hotel, make personal work plans and learn more about the basic situation and business content of the hotel. In order to continue to lay a solid foundation for better work in the future, we will also strive to create our own glory here!

Personal annual work summary (personal general) 5 Time passes like a horse. The year is coming to an end. Spring is an ordinary but not simple year to go to Qiu Lai. With the help of leaders, the efforts of my colleagues and my own active efforts, I successfully completed my work, which was a test and tempering of my life. I am grateful to the postal company for giving me this growth platform, so that I can keep learning and making progress in my work and gradually improve my quality and talents. Join the big family of courier companies. As a migrant worker, I feel extremely honored to be a member of the postal express. With the reform of the company and the help of my colleagues, I gradually grew up, and I realized the happiness of my work in the hardships of ups and downs. A soft thank you from the customer is the greatest understanding. The following is a summary of my work this year:

First, establish a serious and responsible work attitude and successfully complete the task.

I am keen on my job, strict with myself, abide by the company's rules and regulations, be strict with myself, keep my job in the right position, and always maintain a "modest, cautious and self-disciplined" working attitude. With the care and training of the leaders and the help of my colleagues, I will always study hard, be proactive, strive to improve myself, always work hard, perform my duties well, stick to my ideals, strengthen my beliefs, constantly strengthen my study, and tap and develop new customers. Through hard work, we completed _ _ million business in _ _ months. Revenue business accounts for 90% and 6%. The arrears are settled monthly. 100% completed according to the tasks assigned by the company.

Second, adhere to the team spirit of unity and mutual assistance and create a good working atmosphere.

An excellent strategist is inferior to three excellent soldiers. Under the leadership of the current manager, the staff of the express station have created a good atmosphere in which they can work together, solve problems and perform tasks together. In this team, they have also experienced brotherhood without blood, and they are convinced that all of them will develop with one heart and one mind one day. Have a vibrant tomorrow. Only the company develops well. Our salary and benefits will be good. Hard work is our only choice.

Third, adhere to the development concept and deepen speed service.

In the communication with customers in these four years, there are also mistakes and rashness. Now the market competition is extremely fierce, sailing against the current. If you don't advance, you will retreat. Lack of understanding of the needs of e-commerce customers has led to a very small number of customers losing confidence in _ _ and choosing private express delivery. In the next work, we should follow up the customer trends every day, grasp the direction of the mail, find a problem to solve together, and communicate and solve the accumulated mistakes in time. Seize the opportunity that customers turn back to choose _ _ every time their opponents make mistakes, actively promote it, and provide services that non-postal companies can't provide at the same price and speed.

Next year is a brand-new year, a year of self-challenge and summing up experiences and lessons. Will be conducive to their own progress. I will try to correct the shortcomings in my work last year, give myself a new year's work plan, and strive to complete the tasks and goals assigned by the company. Contribute to the development of postal express delivery.

Personal annual work summary (personal profile) 6 I joined _ _ _ company on October 20 as the warehouse supervisor. In the past year's work, I gradually became familiar with the company's general situation, product characteristics and warehouse management workflow. On Lunar New Year's Eve, I write down my work summary, sum up the past, look forward to _ _ _, and strive to do better in 20__.

1, to ensure the smooth development of warehouse workflow.

Under the care and guidance of the leaders, all the staff in our warehouse do the following work:

1) Check and accept the purchased products, and check and accept the quantity, quality and packaging of the products. If the incoming products are found to be inconsistent this time, the warehouse staff will report to the production quickly and take corresponding measures.

2) The products will be properly inspected when they leave the warehouse. For the products out of the warehouse, the warehouse must deliver them in strict accordance with the company's rules and regulations, and check the goods delivered by customers item by item to ensure accurate quantity, good quality and clear identification, and clearly deliver them to the deliveryman (driver) to avoid the problem of inconsistent receipt by customers.

3) According to the local market situation, make rational use of the stocking plan, storage plan and storage plan of customers' best-selling products to ensure that customers can get the goods in the first time and have a satisfactory service delivery.

4) According to the principle of safety, convenience and economy, the warehouse capacity and warehouse should be reasonably utilized, the goods should have necessary roads, and the products should have appropriate wall spacing, stacking spacing and layering. The principle of first-in first-out and first-out during the period of validity shall be followed.

5) For the products returned by customers, the corresponding Purchase Return Form shall be used as the receipt for receiving the goods. After the warehouse verifies that the manifest is correct, it will issue a standard return form, indicating the original purchase order number, and return to the headquarters for exchange or return after verification by the office supervisor, so as to ensure that customers can receive new products in the first time.

6) According to the nature and storage conditions of products, the warehouse will arrange suitable places for stored products, pile them up reasonably, properly pad them, and handle fragile products with care. Pay attention to operational safety, ensure that products are kept in the warehouse all year round without accidents, and provide first-class services to customers.

2, delivery and efforts to improve their own management level.

1) Coordinate the delivery time control of customer orders and coordinate the delivery cycle with Liushi warehouse.

2) The warehouse strictly manages kindling, fire source, power supply and water source. The system of graded management and graded responsibility shall be implemented for safety work. The safety leaders at all levels shall make clear the warehouse safety in their respective areas, strictly implement various safety rules and regulations, and master various safety knowledge and skills.

3) Strengthen the acceptance, cleanliness and safety of products in and out of the warehouse, ensure accuracy, deepen the understanding of products produced by the company, and answer questions raised by customers.

4) In the future, strengthen the weekly and monthly cleaning of the warehouse to keep it clean, beautiful and moisture-proof.

5) Strive to improve their own management level, deepen their understanding of product models, and strive to become one of the excellent management team members.

6) Give some suggestions:

① Is it possible to order two kinds of pallets in small quantities, one is 1.2_ 1.2, which is used now?

(2) When the number of products produced by the company is relatively large, is it possible not to print out all the picking lists, for example, _ _, you can print out a copy, write 1_ 15 on it, and then arrange the documents conveniently.

Personal annual work summary (personal general) 7 20__ year is the company's science and technology management benefit year. _ The workshop adheres to the scientific management concept as the work guidance, takes safety, efficiency, development and harmony as the theme, and takes safety, environmental protection, no accidents and maximization of economic benefits as the goal. It has solidly carried out catching-up learning and striving for the first activity, strengthened workshop management, strengthened ideological and political work, further improved various rules and regulations, and greatly changed the mental outlook of employees. And constantly climb the technical and economic indicators of the workshop to ensure the safe and environmentally friendly production of the factory and realize the various goals of the workshop. This year's work is summarized as follows.

First, the practical requirements of the task responsibility system have been implemented and remarkable results have been achieved.

Two sets of sulfur molding and _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ It has achieved zero loading accidents of foreign sulfur products, zero accidents of sulfur products and zero customer complaints. The factory qualified rate of sulfur and the qualified rate of superior spot check are100%; Equipment intact rate 100%, main equipment intact rate 100%, sulfur forming unit operating rate 100%, and equipment accident is zero; A set of renovation projects such as dust removal system and metering system of sulfur forming unit are progressing smoothly; We have comprehensively promoted the management work of standardizing labor relations, signing labor contracts, personnel changes, etc., ensuring zero petition rate of workers, zero violation of labor discipline by employees, and comprehensive management of zero accidents by social security, ensuring stable production, stable team and harmonious workshop, and achieved great results.

Second, strengthen staff education and management, and constantly improve the quality of the team.

Strengthen the ideological education of all migrant workers and laborers, and form the spirit of striving for progress. Strengthen law and discipline education, constantly improve employees' awareness, ability and consciousness of obeying the law, and put an end to illegal activities throughout the year; Strengthen the construction of professional ethics and constantly improve the professional ethics level of employees. The workshop trade unions and youth working groups carried out their work around the focus of the workshop work, and carried out thematic visits, send warm and colorful cultural and sports activities, which formed the greatest synergy and played a role in fully realizing the workshop's work objectives this year.

Third, relying on scientific and technological progress to improve the level of production management.

Process management has been strengthened. While comprehensively revising and perfecting the internal management system, the workshop refines various process management systems and compiles them into volumes, strengthens the trace management of production processes and links, pays attention to the implementation of scientific inspection systems, and continuously improves the management effect; Adhere to the principle of taking myself as the main body and actively intervening, and make preparations for the construction of two sets of sulfur solidification _ device projects; Refine the product loading and delivery management system and on-site express delivery system, implement the loading confirmation system, achieve accurate delivery under the supervision of three parties, ensure the delivery accuracy of 1 0,000%, realize the factory's zero package breakage rate throughout the year, and improve the quality of window service.

Four, strengthen the management by objectives in the workshop, and comprehensively promote cost accounting.

Around the cost target of the workshop, closely cooperate and communicate with various professions, implement cost tracking control, find abnormalities, correct them immediately, and strive to reduce costs and expenses; Do a good job in statistical input and cost management of sulfur forming unit; Do a good job in computerization of team economic accounting account, complete online recording and retrieval of financial sap, and do a good job in comprehensive budget of accurate workshop cost; Do a good job in the decomposition, assessment and implementation of this year's cost indicators, and mobilize the group's strength to reduce costs and increase efficiency; Do a good job in the audit and supervision of requisition, warehouse requisition and distribution list, find problems and solve them in time; Carry forward the spirit of picking sesame seeds in the workshop, control the quantity and amount of various costs in the workshop, use every penny reasonably and correctly, reduce the cost, and ensure that the monthly progress index does not exceed the standard, which is fully affirmed by the superiors.

Personal Annual Work Summary (Personal General) Chapter VIII I have worked in the company for many years. Perhaps only I know how much effort and sweat I have paid from a small salesman to the position of sales manager of the company now. However, I can say that my efforts are several times that of ordinary people, and I have made some achievements in my work.

This year, sweet and sour mixed with sweat, efforts and efforts will be rewarded. For me, the results of the past year are still very good, and I think I did a good job.

Based on my own sales work for 20 years, with the leadership and help of the company's business leaders and the full assistance of all members, I have been conscientious, conscientious and hard-working, and completed the sales of _ _ _ yuan in 20 years. Now my experience and feelings in sales work in the past year are summarized as follows:

1, earnestly implement the post responsibilities and earnestly perform their duties.

As a sales manager, my job responsibilities are:

1) Do everything possible to complete the regional sales task and urge the timely payment.

2) Strive to fulfill the requirements in the sales management measures.

3) Be responsible for strictly implementing the outbound procedures of products.

4) Actively and extensively collect market information and report to the leaders in time.

5) Strictly abide by factory regulations, disciplines and various rules and regulations.

6) Have a high degree of professionalism and a high sense of ownership.

7) Complete other tasks assigned by the leaders.

Job responsibilities are the job requirements of employees and the standard to measure the quality of sales manager's work. I always take my job responsibilities as the standard of action, start from bit by bit in my work, and strictly follow the terms in my duties. In business work, I can start with product knowledge, carefully analyze market information while understanding technical knowledge, and make marketing plans in time. Secondly, I often communicate with other sales managers frequently to analyze the market situation, existing problems and countermeasures. In my daily work, I can actively complete the task on time on the premise of ensuring the quality of work.

In short, practice has proved that a sales manager's skills and performance are very important, which is the standard to test a sales manager's work gains and losses. This year, due to the influence of _ _ four months' limited production and my lack of solutions to the ever-changing market, my performance is not good.

2, clear customer needs, proactive, and strive to supply on time with good quality and quantity.

At work, I always know that a sales manager must have a clear purpose. On the one hand, he should take the initiative to understand the customer's intentions and the standards and requirements that need to be met, and strive to prepare as soon as possible and supply the goods within the time limit required by the customer. On the other hand, he should actively communicate with customers, know the repayment ability of customers in time, and consider and supplement them.

3. Treat customer complaints correctly and solve them properly in time.

Sales is a long-term and step-by-step work, and product defects are common, so the sales manager should treat customer complaints correctly, treat them as equally important or even worse than product sales, and handle them carefully. In the process of product sales, I make the sales service strictly follow the publicity. When I receive a customer complaint, I must first carefully record the customer complaint and make an oral complaint. Secondly, I should report to the leaders and relevant departments in time. After receiving the instructions from the leader, I will work with the personnel of relevant departments to formulate a response plan. At the same time, I want to communicate with customers in time to make them satisfied with the treatment plan.

4. Seriously study the knowledge of our products and related products, and determine the product variety of the agent according to the customer's needs.

Familiarity with product knowledge is the premise of good sales. I also pay attention to the study of product knowledge in the process of sales. I can basically answer questions about the use, performance and parameters of the coating products produced by the company, and I can basically grasp the use, price and construction requirements of some related products.