Traditional Culture Encyclopedia - Hotel franchise - Can I negotiate with the guests when the hotel front desk sells the wrong suite?

Can I negotiate with the guests when the hotel front desk sells the wrong suite?

This situation can be negotiated.

The hotel front desk mistakenly changed the guest's single room reservation to a suite reservation. You can negotiate with the guests to get their understanding and try to let them choose a single room or suite acceptable to other guests. If the guest is not satisfied with other reservations, the hotel can make the guest accept compensation and extend sincere apologies to the guest.