4 "Arousing and Touching-Excellent Service of Ritz-Carlton Hotel"

First, absolutely "no" service to customers. Personalized service is touching. The touch of customers brings customers and word of mouth. The essence of core service: caring. From caring to caring. Top service brands will generate profits.

Secondly, the credo mechanism goes beyond the simple employee handbook. Think about the behavior you violate your beliefs every day. Only when employees have a sense of happiness can they bring happiness to customers. Spare no effort to educate employees about their upbringing and character. Employees should have a sense of judgment and responsibility when encountering difficulties. Trouble and mistakes are excellent opportunities to re-establish relationships with customers.

Third, building a brand has nothing to do with time. Involve female members in the specified creed.

Fourth, build your own personal charm. 1. Develop politeness and communication skills. 2. The professionalism that is difficult to emulate has become its selling point. 3. Make yourself a brand. Honesty is the first step to becoming an audience. Caring and caring are the achievements of gentlemen and ladies. 6. Be happy, because you make others happy. 7. People who are good at finding happiness will grab other people's hearts. 8. In order to create charm, you should invest in yourself without hesitation.

Fifth, care and information are conducive to establishing contact. Forget New Year's friendship, expand knowledge and opportunities. People change with time, so don't break off contact easily. Never refuse when you are entrusted. Take advantage of young people to create opportunities to communicate with operators. Hosting a rally by yourself can establish contact with everyone. Be the person in charge of the activity as a volunteer. Building relationships takes time, not impatience. In a word, we should care sincerely.

Sixth, the goal is to have a personal version of the creed. You can constantly change your goals when you are young. You won't master the way to achieve your goal until you hit a wall. Persistence is the shortcut to achieve the goal.

After reading this book, I really want to experience the service of the Ritz-Carlton Hotel. Showing meticulous care for customers, never saying that you don't comply, is also thorough.

A good book, I recommend that all friends who are developing in the service industry can read this book.