The difference between a doorman and a concierge

Concierge, also called doorman, is not only a bellboy, but also a person who opens the door and takes luggage for guests, mainly outside the hotel lobby.

Welcome refers to the guide in the lobby or restaurant, mainly to provide guidance for guests, usually women.

Protocol duties.

1, consciously abide by the commuting system and departmental rules and regulations.

2. Explain the visitors who are warmly received, but don't chat with them, and don't disclose company and department information at will.

3. Be responsible for the storage and distribution of all kinds of keys and communication tools in this department.

4. Answer the phone, answer all kinds of questions according to the standard requirements and provide accurate and effective information.

5. Fill in and process documents and forms quickly and accurately, and pay attention to neatness and beauty.

6. Do a good job in the reception of important guests and meetings. , notify the foreman, director and relevant personnel to make preparations for the arrangement and report the situation to the director and manager.

7, responsible for sorting out the service center and the manager's office equipment items, regular cleaning and maintenance of computers, electrical appliances, office equipment.