3 2020 hotel management work plan

Work-study program No matter what a company or an individual does, there must be a plan and arrangement in advance. With the work plan, the work will have clear objectives and specific steps, so as to coordinate everyone's actions, enhance the initiative of the work, reduce blindness and make the work proceed in an orderly manner. The following are some articles about hotel management work plan that I carefully collected for you. I hope it will help everyone!

Hotel management work plan 1

I. Work plan

1. Arrange the reception in the peak season in June 1. The plan requires all departments to conduct comprehensive training for employees in 10, including: politeness, gfd, post responsibilities, post knowledge training, and common case discussion (mainly interactive and cross-style), with on-site simulation training as the main training.

2. At the same time, do a good job in predicting the reception of room catering reservation during the golden week of June 1 day. Rational allocation of manpower and material resources. Ensure that the reception work can run normally.

3. Do a good job in preferential policies and promotion of all kinds of products sold by Holiday Inn (implementation has been arranged).

The World Expo will end at the end of the month. After the World Expo, all sales and booking, customer service, local contract signing, missed flights and membership card sales departments should follow up.

Catering sales have always been the weak link of the company. Pay close attention to the implementation of external sales and organize the promotion of catering sales. The working procedures and operations of employees are not ideal, and training and on-site discipline need to be strengthened.

6. Update the production of dishes and make a seasonal new dish update (implemented).

7. Provide training and on-site guidance to the managers of Nanqiao Store and Shipi Road Store, especially the control of materials: linen, equipment and facilities.

8. Hold a meeting between managers and department principals to arrange work arrangements for the next quarter (daily routine work will be completed as easily as before and gradually incorporated into performance appraisal).

9. Transfer outstanding middle managers with development potential from the company for training.

Second, the guest room x month work plan

1, work safely

There are many problems in the housekeeping department's security work, such as: confidential guest information, inadequate review of statements at night, untimely maintenance, insufficient awareness of fire control (unskilled use), frequent problems of various electrical appliances, electrical appliances and systems, and follow-up work of subordinates.

2. The workforce is unstable, the recruitment management personnel are not in place, and the recruitment of employees is not timely.

3. Open source and reduce expenditure

(1) Sales: Maintain old guest rooms and add new customers.

(2) Cooperate with the reservation customer service to do a good job of reception.

(3) Follow the principle of waste utilization and reuse; At the same time, do a good job in the control of personnel, materials and water and electricity.

4, focusing on the theory and practice of employee training, the person in charge of each department, regularly check the training work of each department, check the completion of the training work, at the same time, evaluate, summarize and improve the training work.

5. Communication in all work: ensure that internal employees, external customers, superior leaders and subordinate employees work smoothly, respect each other, communicate in time, and do not shirk their responsibilities or get results.

6. October is a golden week and a tourist period. At the beginning and the middle of the month, the main job of the housekeeping department is to devote oneself to the major reception. It is the top priority of the housekeeping department to receive and serve every guest who arrives at the store well. In the meantime, I will arrange manpower and material resources reasonably to ensure that the reception work can reach a new peak.

7. Hold a reception summary meeting to summarize the problems existing in the reception during the Golden Week and put forward management requirements.

8. At the end of the month, employees will be given necessary leave according to their attendance.

Hotel management work plan 2

I. Specific measures

1, with clear responsibilities and clear objectives

The hotel has defined the new leadership team with the general manager as the core, and clearly assigned the annual economic goals of the hotel to all departments, with the assessment to the departments and the responsibility to the departments. And integrate economic objectives into daily work, so as to be planned, guided, tracked and summarized, effectively combine planning work with emergency work, establish clear work objectives, and require all departments to establish a planning system, effectively implement all work through monthly planning and summary, and advance according to planned steps. Establish a monthly work report system, and evaluate, reward and punish the heads of various departments through the completion of the work. Only when the responsibility is fulfilled can the work be put in place and the goal be achieved.

2. Strengthen training and improve performance.

Hotels sell not products, but services, which is why some people think it is cost-effective to stay in hotels with hundreds of yuan or even thousands of yuan, but not in hotels with more than ten yuan and dozens of yuan.

Hotel service level determines hotel benefits, and hotel service level is the core competitiveness of the hotel.

On the premise of fixed hardware, the service level determines the hotel grade, and the improvement of service level depends on the comprehensive quality of employees. The improvement of staff quality in many big hotels mainly depends on recruitment. They set higher standards, resolutely refuse unqualified ones, and once they are admitted, they can be dismissed immediately. In the end, they are all elites without much training. But we can't love visitors. Although the working environment in our hotel is not bad, the salary is only medium, so it is difficult to recruit girls with higher quality. Therefore, the improvement of our hotel's service level only depends entirely on training. How to use training to improve the comprehensive quality of employees and the service quality of hotels?

According to the actual situation of the hotel, we decided to start from the following aspects.

1. Combined with the quarterly economic tasks, in view of the hotel development and job requirements, we will earnestly improve employees' awareness of the importance of training, actively guide employees to study consciously, sharpen their skills, enhance their self-confidence in participating in the reform in competitive positions, cultivate a high-quality staff team with excellent service and unique skills, and strive to make it a smart employee who keeps learning and making progress in the new era.

2. Take each department as the basic training unit, implement the training principle of combining marketing service theory with skills, and organize the implementation of a multi-functional training method. Conduct targeted training to continuously improve employees' work skills;

(1) The brand-new ideas and ideas of management have become the urgent knowledge demand of hotel employees, including managers. Therefore, we will strengthen the professional knowledge training of managers, regularly organize the training of hotel leaders, and invite senior managers or experts to the hotel for training, so as to comprehensively improve the comprehensive quality of hotel managers.

(2) Finance, cashier, reception desk and room service center are important windows for hotel quality service. The lack of Putonghua and etiquette and poor service awareness will inevitably have a vital impact on hotel management. Therefore, in order to improve the level of Putonghua, etiquette and service awareness of employees in the above departments, the hotel will conduct training courses on Putonghua, etiquette and service awareness in the near future.

Hotel Management Work Plan III

1, the personal life and property safety of hotel guests and employees are properly protected.

2. The internal service of the hotel is completely orderly, and the work of all departments is carried out steadily.

3. There are no obvious security risks in the hotel, and the hotel security department has strong ability to deal with emergencies.

Hotel safety work plan

First, regularly carry out hotel safety training. Regularly carry out safety training to cultivate the working ability of the hotel security department, so that every security guard has the working ability to ensure safety.

Second, strengthen hotel security management. Regularly carry out hotel security order inspection and seriously correct the existing problems.

Third, regularly detect violations.

Fourth, strengthen hotel fire safety management. Regularly carry out hotel fire pipeline inspection and strengthen the rectification of hidden dangers.

Attach importance to hotel safety work

First, strengthen the investigation and monitoring of important areas of hotel safety.

Second, regularly train the ability to deal with accidents such as guest casualties.

Third, strengthen the training of regular loss reporting.

Fourth, strengthen emergency preparedness for power outages.

Fifth, strengthen hotels to guard against criminal activities such as "stealing, robbing, robbing, beating and invading".

Sixth, strengthen internal staff's self-examination and self-correction.