Traditional Culture Encyclopedia - Hotel franchise - Do you need to ask the guests for advice when cleaning the hotel?

Do you need to ask the guests for advice when cleaning the hotel?

Yes, we should first ask the guests for their opinions and clean them after permission.

customers pay the room rate and stay in the hotel, which has formed a contractual relationship. This contractual relationship requires the hotel to provide corresponding services for the guests, such as providing a good living environment and ensuring personal and property safety, including cleaning services, and of course, the guests' accommodation in it will not be disturbed.

Therefore, the hotel should consult the customers in advance about whether the waiters can "invite themselves in" to clean, and provide refined services according to the customers' preferences to improve the service quality.

hotel room attendant cleaning process:

arrive at the hotel 15 minutes in advance to get ready for work, change into work clothes, tidy up gfd, and wear work badges. Attend the morning meeting and listen to the work arrangements of the leaders. Cleaning preparation, check whether the goods of the work car are complete, and report to the leader if necessary. 4 Cleaning work; First clean the corridor, the stairs and then start cleaning the room in order.

when entering the guest room door, knock on the door three times and identify yourself; Hello, waiter, report again after knocking three times every three seconds when no one agrees; Hello, waiter, open the door 3 degrees and knock again when no one agrees; Hello, waiter, and then go in and clean up. If the guest is in the room, he must ask for the guest's opinion and ask if the guest needs cleanliness.

If you don't need it, quit gently and say sorry to disturb your rest. Be sure to clean the check-out or housing in order; Enter the room, open the curtains and open the window for ventilation. Receive; Clean up the garbage and evacuate; Remove dirty linen and lay it; New linen. Wash; Clean water cups, ashtrays, kettles and other items in the guest room. Wipe; Dust the guest room from top to bottom, from left to right, and from inside to outside.

complement; To supplement the disposable articles in the guest room. Suck; Suction is mainly to clean the floor of the room and bathroom. Use a vacuum cleaner to start from the window, first reverse the grain, and move it away where there is furniture blocking it, and return it after vacuum cleaning. Then clean the bathroom floor, first inside and then outside, and then exit the bathroom.

check; Mainly to self-check their own cleaning work, to see whether the cleaning is clean, whether the items are neatly placed, whether they meet the requirements, whether the cleaning items are left behind, and whether the air conditioner and TV are set to the normal position. Out; Close the doors and windows and gently evacuate the guest room.