Hotel lobby training content

The training contents of the front office of the hotel are as follows:

The front lobby of the hotel is the facade of the hotel, an important bridge between the hotel and the guests, and an important part of the guests' stay experience. Therefore, the training at the front desk is very important. The following are some suggestions on the training content of hotel front office.

1. Customer service skills

Front desk staff should have good customer service skills, including politeness, patience, carefulness and enthusiasm. Training can include how to communicate with guests, how to solve their problems and how to provide personalized service.

2. Understand the hotel facilities and services

The staff in the front office need to fully understand the facilities and services of the hotel in order to provide accurate information and suggestions to the guests. Training can include introducing various hotel rooms, catering facilities, gyms, swimming pools, etc.

3. Safety and emergency treatment

Front desk staff should have the ability to deal with emergencies and emergencies, such as fire, earthquake and power failure. Training can include how to conduct safety inspections, how to deal with emergencies, and how to provide safety advice to guests.

4. Sales and promotion skills

Front office staff also need to have certain sales and promotion skills, so as to be able to introduce various hotel services and preferential activities to guests. Training can include how to carry out sales and promotion, how to improve the satisfaction of guests, how to increase the income of hotels and so on.

5. Teamwork and communication skills

The staff of the front office need to work closely with the staff of other departments in order to provide better service to the guests. Training can include how to work as a team, how to communicate effectively and how to solve conflicts between departments.

In a word, the training content of the front office of the hotel should include customer service skills, hotel facilities and service knowledge, safety and emergency handling, sales and promotion skills, teamwork and communication skills. In order to improve the ability and quality of the front office staff and provide better service for the guests.