An apology letter to a guest.

On weekdays, apology letters are used in many places. It is more sincere and sincere to write an apology letter than to apologize orally. There are many precautions in the apology letter. Are you sure you can write? The following is my letter of apology to the guests. Welcome everyone to refer to it, I hope it will help you.

Letter of apology to guests 1 Dear Xiaojiangbei customer:

Hello! Xiaojiangbei has been well received by everyone since its opening. Now, due to policy reasons, the hotel can't operate. Here, I would like to express my deep apologies to Xiaojiangbei customers! And actively take measures to prepare the second store to open as soon as possible.

Our store has always maintained the principle of good faith and solemnly promised not to owe all customers a penny. Please look forward to the opening of our new store, and we will bring you a better new dining experience! Live up to everyone's love for Xiaojiangbei!

Hereby inform!

Xiaojiangbei ecological garden

20xx165438+1October 28th

Apologize Letter to Guests 2 Dear loyal customers of Wuyan Mall:

All the staff of Wuyan Mall hereby solemnly apologize to all the customers and friends who love Wuyan Mall and silently support Wuyan Mall for decades!

At this VIP appreciation meeting, Wuyan Shopping Mall reduced the whole price to the lowest level, and at the same time launched the most attractive activities, which made all customers and friends suffer again after the double 1 1. Wuyan Shopping Center would like to express its deep apologies!

In such a cold winter, many customers and friends should be drinking hot tea with warm wind at home, but because of the super profit of our shopping mall, the whole family went out and shuttled through the crowd, queuing up to grab the goods. We apologize for this ~!

For decades, Wuyan Mall has been committed to providing Shiyan citizens with the most convenient and affordable shopping experience. With the continuous efforts of all the staff in Wuyan Mall, we are moving towards a better, better and more favorable goal!

The excessive flow of people in various brand stores is caused by our low price! We solemnly apologize!

It's cold outside, but the temperature in the store is too high, which is caused by the high shopping enthusiasm of the city people. We solemnly apologize!

The main reception desk on the 4th floor is crowded with people, which is caused by our attractive VIP points redemption and VIP privilege coupons for all VIP customers! We solemnly apologize!

I hope all the friends who come to the store can understand that Wushang is deeply grateful to your! You deserve the best treatment in Wuyan Shopping Center!

Letter of apology to guests 3 Dear General Manager xx,

Hello!

First of all, thank you very much for your concern and support for our cooperation. We attach great importance to receiving your report on xx's work performance and are deeply shocked by all the actions of the salesman. After investigation and verification of the incident, on behalf of all the staff of xxxxx Co., Ltd., I sincerely apologize for all the serious violations of discipline committed by salesman xx during his dispatch! As a responsible brand enterprise, we feel deeply guilty and self-reproach for such a thing! The occurrence of this incident has caused some psychological harm to the customers who have always trusted and supported xxx in some areas, and also caused irreparable great losses to the reputation and image of our company! At the same time, it also exposed the problems of dereliction of duty, accountability and investigation in the operation and management of our enterprise, as well as the lack of basic management and special time emergency handling ability.

In view of xx's serious dishonesty, it damaged the reputation of our company and customers, lied about information, cancelled accounts with fake tickets, lied about false accounts, borrowed money from customers and accepted kickbacks, which caused serious reputation damage and brought extremely bad influence. For the normal and orderly development of business and good corporate image, our company has decided to make the following decisions on xx from now on:

Employee xx was immediately dismissed and all employees of the company were told; Publicize it on the company website from now on for one year; Continue to recover all the money owed to the company and take legal action when necessary;

At the same time, the company will compensate you and yourself for the losses caused by xx during this period, and the related expenses such as compensation will be approved and paid by Sun, the sales manager. Once again, I apologize for all the troubles caused by xx during this period!

I hope your company and Mr. Lin will continue to trust and support xx in the future. Let's work hard for * *, maintain the good image of the company and develop friendly and cooperative relations!

Letter of apology to guests 4 to our dear guests:

Dear friends, I'm sorry that the package came late.

Although we have worked overtime to arrange people to contact the factory to urge us to try our best to get every deliverable product, we are very sorry for the delay caused by poor communication, and we are willing to take our own responsibility for it.

Our company will arrange to give you a 2M gold HD HDMI cable with the goods.

Express our sincere apologies and thank you for your restraint and tolerance during this time.

We know this can't make up for the loss you caused, but it's really a small gift. I hope you can forgive me.

If you are satisfied with the goods you received, I hope you can give me a favorable comment.

If you don't understand anything in use, you can contact us directly. There are people here waiting to serve you.

I am here to convey

welcome

20 18 February 1

Letter of apology to guests 5 Dear xx Company:

The information provided by your customers about the discovery of scissors in X products shocked our company. First of all, all the staff of our company would like to express their deep apologies to your company and consumers on this issue. We are very sorry to say "sorry" to your company and consumers. Please accept our sincere apologies and ask for the opportunity to improve our management and supervise the actual actions of our rectification.

When we received your feedback, our company immediately took a high sense of responsibility as its own responsibility, and immediately set up an ad hoc investigation team with the responsibility of the company's senior leaders and the active participation of grassroots and employees to investigate and analyze the site environment, personnel and related records one by one:

First of all, we checked the inspection records of needle inspection equipment and product needle inspection records at that time. All products have passed the needle inspection, and the test sensitivity of the inspection equipment is normal in all time periods. There are three complete inspection and disassembly sections for product needle inspection, one is 100% needle inspection after embroidery, 100% needle inspection after sewing, and 100% needle inspection after manual packaging and packing.

Second, in the first step of the investigation, after confirming that there is no problem with our process, we asked your company to take detailed pictures for us. After analysis, it is found that this behavior is a purposeful and planned deliberate man-made revenge, because our company was at the peak of shipment at that time, and the finished product warehouse could not put it down, and some finished product boxes were placed near the workshop and the front desk. We sorted out the personnel factors. At that time, a staff member was passively waiting for work. After the HR supervisor and the superior supervisor talked to him, he didn't change, and then the general manager talked to him personally. According to our analysis, maybe he felt that the general manager talked with him and hurt his self-esteem, and then he went to the Labor Bureau to complain, but the Labor Bureau didn't come to investigate. After talking with him, he left as he said, and then he remained passive, affecting the normal work of other employees. Finally, the company had to pay him a month's salary and terminate his labor relationship.

Third, he failed to hand in tools and sharp tools according to the company's management regulations during his resignation, and went through the resignation procedures, giving him the opportunity to put scissors in the finished product box outside the workshop.

In addition to being shocked and sorry, we sincerely apologize to customers and consumers for this accident. In order to show our sincerity in apologizing, our company immediately set up a rectification team led by the factory director after completing the above investigation results, and put it at the top of the company's strategy to carry out all-round rectification, from the rectification of the site environment and places to the frequency and intensity of process training and inspection, as well as the management and safety measures of finished products before shipment.

The general manager of our company and nearly X employees of our company sincerely apologize to you here, and more are practical actions to prove our sincerity in apologizing. Please forgive us.

thank you

I am here to convey

Salute!

xxx

20xx year x month x day

Letter of apology to guests 6 Dear customers:

First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly.

Regarding the quality of this product, according to my own opinion, I personally want to return it in full, and I can exchange it if your delivery time allows, but you still consider not to let us lose too much, and make this batch of goods an exception by means of full inspection. I am grateful, but I still feel guilty.

In view of the existing quality problems, we reflected them from all directions, negotiated with the handlers one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! In other respects, I hope that Teacher Hope Valley can give us valuable advice again. Please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. thank you

I am here to convey

Salute!

Name:

Date:

Letter of apology to the guests 7 Dear members and friends in Shanghai:

Hello! The group has been in Shanghai for 20 years and is deeply loved by its members and friends. In the past eight years, I am deeply honored and grateful to have you with me to witness the growth and development. Express my heartfelt thanks to you!

On July 26th, 20xx, the official opening ceremony of TZ Farm, the second largest organic farm, was ushered in. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. We can solve the grand occasion of the park through TV, internet, newspapers, radio and other channels. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.

In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm, and fully feel the freshness and health of pesticide-free fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.

thank you very much for your support！ I wish you and your family good health!

I am here to convey

Salute!

Name:

Date:

Letter of apology to guests 8 Dear guests:

Hello!

First of all, we are very honored that you chose to stay in Mu Qing Hotel this time, and wish you a wonderful time in the hotel!

A conference representative of 500 people in our hotel will check out this Friday morning. Although our hotel has increased staff, if everyone goes to the front desk at the same time, there will still be a crowded checkout. Based on the concept of people-oriented and customer service, the hotel sincerely provides you with the following suggestions, hoping to bring you convenience and save your precious time.

Specific suggestions are as follows:

1. The hotel is open 24 hours, and you can check out at the front desk all day without worrying about the check-out time.

2. The check-out peak of our hotel in the morning is usually 9:00- 12:00, which is expected this Friday morning. Please try to avoid checking out at this time.

If your check-in date ends after Friday morning, please try to postpone your check-out time. If your check-in date is Friday morning, please check out at the front desk as soon as possible.

We will open several checkout channels on Friday morning. Please choose a team with fewer check-out people to shorten your check-out time.

At that time, the cash settlement will be large, and it may be difficult to get change. In order for you to settle your account quickly and save the trouble of change, we will provide UnionPay and credit card settlement services. Please try to choose a convenient payment method to save your waiting time.

The above is my hotel's suggestion, and I hope I can give you some help. You can also consult the service staff at the front desk of the hotel for specific matters. Mu Qing Hotel appreciates your support and understanding, and we will continue to provide you with quality and convenient hotel services.

Finally, I wish you good health and smooth work!

Xx hotel customer service department

Letter of apology to guests 9 Dear customers:

Hello, first of all, I would like to express my heartfelt thanks to you for purchasing our products! I sincerely apologize for the problems you have encountered!

Regarding the rude attitude of our customer service staff, please rest assured that all our services are recorded by telephone, so please inform the staff of the telephone number or time so that we can verify it. Once verified, we will deal with it seriously and give you an answer within three working days!

Regarding the problem that the origin of pecans is not Lin 'an, our company hereby assures you that all pecans in our company are produced in Lin 'an. We have relevant documents and certificates, and we can provide you with copies! If you still insist on your opinion, please send the pecans back to our company, and the company will refund the payment to you within three working days after inspection!

Please forgive the inconvenience caused by the above. Our company sincerely looks forward to your coming again!

XXXXXX company

date month year

Letter of apology to guests 10 Dear friends,

Hello!

Jiashuian Town has been deeply loved by friends since it settled in Tianshui on 20 13. In the past four years, Jiashuian Town has been with you, witnessing the growth and development of Jiashuian Town. Jiashuian Town is deeply honored and grateful, and expresses heartfelt thanks to you!

Jiashuian Town originally planned to hold a military exhibition during the National Day, but due to the 11th Route problem, large equipment could not be brought in, and the event was postponed. Please forgive me for the inconvenience! Please look forward to the military exhibition in Jiashuian Town!

thank you very much for your support！ I wish you and your family good health.

xxxx

Xx，xx，XX，XX

Letter of apology to guests 1 1 Dear customers,

Hello!

You bought the 1 480 yuan cutting machine in our store at 7 pm on Saturday, April 26th. When you pay, because of the network failure, the cashier didn't broadcast the voice or find the running water information, and the bank didn't receive the running water every weekend, which led to the payment not arriving in time. Because our business is small and urgent, we mistakenly thought that you were a liar and sent it online for recovery, which had a bad influence on you. Now, the payment has been received at 8: 00 on Monday, April 29th, XXX8. I want to express my gratitude. I sincerely apologize to you for my reckless behavior. I'm sorry to clarify the misunderstanding, and have a good cooperation in the future. Thank you! I beg your understanding.

XXX

XX，XX，XX，XX

Letter of Apology to Guests Dear Miss Li Xuan,

I am sorry to receive your letter of complaint.

However, it is necessary for me to explain the contents of the guest's complaint as follows, and please ask the person in charge of the provincial China Travel Service to observe it clearly! Li Xuan's 3-member group is a 30-member group for pure play and no shopping, with tourists from Hubei, Anhui and other places.

All the guests of the group arrived at two railway stations in Beijing on the same day. The guests from Beijing Railway Station arrived at 6 o'clock in the morning, from Beijing West Railway Station. The guests arrived at 6: 50 in the morning. The tour guide and driver first went to Beijing Railway Station to meet the guests, and then transferred to Beijing West Railway Station to meet all the guests and start their journey.

In order to prevent missed connection, we also arranged a special master to pick up the bus at Beijing West Railway Station.

The guests arrived in Beijing from 65438123 October until nearly 7 am. On the same day, two delegations from our club arrived at Beijing West Railway Station at the same time.

One of them is Li Xuan Group, and the other big group is also a guest from Wuhan.

After the guest left the station, he didn't find a pick-up person, so he called me. I asked the guest to wait, and I asked the pick-up person to call him.

At that time, a tour guide with another group in our club saw him and handed him over to the pick-up master.

However, I don't know the reason of the guest, that is, I don't go with the host.

Li Xuan's group is an individual group, and the guests in the group are all guests from all over the world. After the tour guide or the master contacted, 90% of the guests got on the bus, but Li Xuan insisted on not getting on the bus and was deadlocked for nearly an hour. The guest must ask Jiang Yun, the person in charge of the pick-up station, to pick up the car.

Jiang Yun is the manager of the planning and dispatching department of our agency. All our guests' phone numbers are in Jiang Yun. This is just an emergency call. All our individual travelers call this number after they can't find a guest in Beijing. Jiang Yun couldn't answer in person, but we still deeply apologize for this incident.

Liu Ji, the head of our travel agency, went to the hotel to visit and sympathize with the guests that night after learning of their complaints. The hotel where the guests stayed was Wu Yulong Hotel in Beijing. Liu Jingli did see that this hotel is a three-star hotel. The following is the hotel introduction: The hotel is really a three-star hotel. At that time, in order to prevent guests from complaining about the hotel after returning to Han, we suggested to Manager Du of Hong Kong Road Store that guests should take photos of the hotel lobby and rooms with cameras. This hotel can be found online.

As for hotel water heaters, even most four-star hotels in Beijing need electric water heaters to boil water. Four-star hotels have central air conditioning, so the indoor temperature may be higher.

Regarding the "rotten place" of guests, why should we charge according to the standards of Samsung and quasi-Samsung? Even the broken guest house by the train station is not as good as it! I still have 24 hours of hot water! "We can explain this statement like this: 24-hour hot water can be provided, but only if guests need to plug in electric water heaters to boil water, including most hotels in Wuhan, and electric water heaters need to boil water in advance.

Beijing is the capital of the motherland, with strict management of environmental quality and energy conservation. The hotel can't heat hot water before the guests arrive. I hope the guests can understand and accept the reality.

Cloisonne is not a shopping store in our trip, but an enamel factory in our trip. Beijing Enamel Factory is not among the shopping stores, because it is a national industrial tourism demonstration site assessed by the National Tourism Administration.

It is easy to travel with a group, and the scenic spots included in our tour are also big tickets for all the scenic spots. As for the guests, "your tour guide said that the gate of the Temple of Heaven is the Temple of Heaven, so even if you take us into the gate, you can visit the Temple of Heaven, but other teams have bought a pass to 35 yuan to take tourists in to visit the echo wall and other landscapes.

Looking around, there are scenes of old people doing morning exercises in Beijing everywhere.

What are the embarrassing places? "This statement also hopes that your club will explain to the guests that this belongs to the need to explain to the guests when signing a contract with the guests. The echo wall belongs to the Temple of Heaven, which belongs to the voluntary self-care project of guests. If guests need to visit, they can inform our tour guide and buy another ticket to enter.

Finally, we apologize for the questions and dissatisfaction raised by the guests during the trip, but the group has some disadvantages, that is, the guests have little freedom and a small range of choices.

Apologizer: XXX

Time: XX, XX, XX, XX

Letter of apology to guests 13 Dear guests,

Welcome to our hotel. The hotel is very grateful for this. As the hotel has just opened, I hope you will give me more understanding of the shortcomings in various services and decoration, and I sincerely apologize for the inconvenience.

What do you think of us?

We know the brand concept of customer first, and it is your comments that let us see the omissions in service quality. Thank you again for your comments, and we will also improve and strengthen the corresponding business processes in future management training.

I sincerely look forward to your coming again.

I wish you and your family:

in perfect nick

May everything go well.

xxx

Xx year x month x day

Letter of apology to guests 14 Dear customers,

Hello!

When you read this letter, it means that your products have been successfully delivered to you, and we can rest assured!

We often worry about whether you will delay receiving goods because of express delivery, and whether your things will be squashed because of the distance; Will it be missed because our customer service MM's reply is not detailed enough? Here, we all express our sincere apologies! How much we hope to make up for our shortcomings with our warm service and high-quality products.

Within a few months, we tried all kinds of express delivery, only hoping that the products would arrive at your place intact this morning. Our distribution fraternity carefully checks every product sent out twice, and Auntie will force it to be checked again. Before delivery, she will repeatedly explain that the express delivery must be packed tightly first, and then packed tightly, hoping to minimize the trouble of returning goods. We constantly upgrade our products and services because we know your requirements for quality.

I'm sorry for the inconvenience caused by the unsatisfactory performance this time. We are very sorry and very grateful for your tolerance and understanding. You must be a broad-minded and generous person.

Like you, all my colleagues love life, pursue happiness and yearn for progress. "Self-improvement, harmony between man and nature" is our eternal pursuit. I hope our products and services can give you more warmth and happiness. Thank you, "Cao Feng" is with you!

I am here to convey

Salute!

xxx

20xx year x month x day

Letter of apology to guests 15 Dear customers,

Hello!

When you read this letter, it means that your product has been successfully sent to you, and we can rest assured!

We are often worried about whether you will delay receiving the products because of express delivery, and whether your things will be crushed because of the long distance; Will you be snubbed because our customer service reply is not detailed enough? Here, we all express our sincere apologies! How much we hope to make up for our shortcomings with our warm service and high-quality products.

In a few months, we tried all kinds of express delivery services, hoping that the products could reach you intact this morning. Our delivery fraternity carefully examines every delivered product twice, and Auntie will forcibly check it again. Before delivery, we will repeatedly explain that express delivery must be packed tightly first and then packed tightly, hoping to minimize the trouble of returning goods. We constantly upgrade our products and services because we know your requirements for quality.

Unfortunately, it is still unsatisfactory this time, and we apologize for the inconvenience. We are also very grateful for your tolerance and understanding. I think you must be an open-minded and atmospheric person.

We are one. All my colleagues like you love life, pursue happiness and are eager for progress. "Diligence and promising, harmony between man and nature" is our eternal pursuit, and we hope that our products and services can give you more warmth and happiness. Thank you, Cao is with you!

I am here to convey

Salute!

xxx

20xx year x month x day