What does the flexibility of hotel service mean?

The flexibility of hotel service is personalized service. Due to the diversification of customers' needs and the variability of business environment, managers must be properly authorized in practical work to ensure that on-site employees can judge and respond to customers' requirements flexibly and quickly, and meet customers' diversified needs with flexible services, so as to highlight customer value and enhance the competitive advantage of hotels. This kind of flexible service is a kind of non-institutionalized and non-standardized service, which depends more on the service consciousness of employees than the standards and norms of hotels.

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