How Home Inns can eliminate the perception gap

Customer needs, service quality.

1. Customer needs: Understand customer needs and expectations, and provide services that meet customer needs. Customer demand information can be obtained through customer surveys, feedback and complaints, etc., and improvements and optimizations can be made accordingly.

2. Service quality: Improve service quality and standardization level to ensure that every customer can enjoy the same high-quality service and stay experience. It can strengthen employee training and management, optimize service processes and standardize operations.