20 19 hotel internship experience

Most of the hotel's work is in contact with guests, but you can't learn real people from books. Speaking of internship, you should make good use of it, study hard and think hard. The following is my "20 19 Hotel Internship Experience" for your reference only. Welcome to reading.

20 19 Hotel Internship Experience (1) After entering junior year, we started an internship in xx for x months. My internship location is xxx, and my position is receptionist in hot spring lobby. In these X months, internship is a rare experience for us. During the internship, we learned a lot of knowledge that books can't learn, and at the same time we felt the importance of book knowledge more deeply. Through the practice in the internship process and the theoretical knowledge in the textbook, I have exercised myself more deeply. At the same time, you can also realize your own shortcomings in the internship and improve your ability in all aspects.

Internship is an experience that every college student has. It enables us to understand the society in practice, learn what we can't learn in school, broaden our horizons, increase our knowledge, and lay a solid foundation for our future society. Practice is the best attempt to combine theory with practice. Through practice, we can experience the difference between school and society more deeply, get rid of the limitation of school textbook knowledge, and experience the problems and solutions in social work. So as to improve their confidence, patience and sense of responsibility.

My internship position is the hot spring department, and the hot spring part is the front hall, leisure department and outdoor department. I'm the receptionist at the front desk. My main job is to receive guests and introduce matters needing attention. There are X positions in front desk cashier, front desk reception, entrance reception, exit reception, secondary cashier and door reception. We mainly use rotation, and the requirements of each position are inseparable from quality service and safety reminder. The following is the introduction of each post:

First, the cashier at the front desk

The main job of cashier at the front desk is to sell tickets, receive individual customers and collect tickets for the team. This position is mainly to train us to be patient and careful, and always keep the spirit of 12 points, because as long as the position is in contact with money, we should always prevent the wrong money from being collected, resulting in short money and long money, leading to mistakes in statements and so on. Therefore, in this position, you can exercise more carefully and know some cashier system operation, report making and so on.

Second, the front desk reception

The main job of the front desk reception is to enter the list of key cards for the guests, get the key cards and inform the guests. The key card is the key to the locker where the guest's belongings are stored, and it is also the key to input the guest key card list into the computer. This post also needs to be careful, to ensure that the wrong number and type are not entered, so it also tests our care. Notice is to inform all departments that guests are staying and preparing for reception.

Third, the entrance reception

The work of admission reception is mainly to check whether the guests have brought tickets or room cards and key cards to enter the venue and guide the guests into the hot springs. The work of this position is relatively simple, so the requirements are not high, and it is generally easy to get familiar with the work of the position.

Fourth, export reception

The work of export reception is similar to that of entrance reception. The entrance is to welcome guests in and the exit is to welcome guests out. Standing at the exit is mainly to receive the guest's departure certificate and guide the guest to return the key card and send it away. This position is also relatively simple.

Fifth, second cashier

The cashier's work is similar to that of the cashier at the front desk, and it also tests everyone's carefulness. The difference is that the front desk receives the money for the guests to buy tickets, and the second cashier receives the money for the guests' second consumption. The so-called secondary consumption refers to all other consumption of guests in the hot spring area, such as food, fish therapy, massage, swimsuit and so on. What is more difficult than the front desk is that the amount of consumption charged is relatively loose and the amount varies. And sometimes, because of some small mistakes, guests run away from orders or lose duplicate orders, which will lead to short or long orders and incorrect statements, so they can also exercise a lot in this position and greatly improve their abilities in all aspects.

Sixth, door-to-door reception

The reception at the door is to stand behind the door to greet the guests, help them get the key cards of lockers, and help individuals introduce the precautions and some consumption items of our hot springs. This also needs attention to prevent the front desk from writing the wrong key card.

Generally speaking, the requirements of each position are similar, which boils down to two points: service and safety, that is to say, safety reminders should be made while serving, and each position needs to be careful, patient and dedicated. From the study of these positions, many of our abilities have been greatly improved.

I left the campus in X years and entered the internship in xxx. Up to now, the internship is over. In these x months, every day in the hot spring department is full and full of vitality. In these X months, we have been wandering, confused, naive, anxious and so on when we don't know how to deal with some things. Up to now, we have been exercising more and more maturely, and our processing ability is constantly improving. At the same time, our organizational ability and management ability have also been improved to a certain extent. When we first entered the department for internship, we were shaken in the face of strange environment, strange colleagues and high standards, but the managers, supervisors and neighboring classes of the department kept encouraging us and helping us. Soon, we also adapted to the work and environment, overcame many difficulties, successfully entered the working state of the post after training, and won the praise and recognition of customers with our hard work and civilized manners.

In xxx's internship, I realized the service premise that "smile is our service image and subtlety is our service strength" and the service tenet that "customers need service, bosses need respect and work needs obedience". In addition, our manager once said: touch others with personality, burn others with passion, conquer others with strength, drive others with actions, win others with persistence and influence others with details. It makes us feel deeply, and I can always use this passage to motivate myself, so as to improve my spiritual cultivation.

In our daily life, many seemingly simple things will be found to be very complicated when we practice them in person, and we need to do them step by step in order to complete them better. At the same time, in this internship, I also realized that I have many shortcomings, such as lack of practical experience, naive treatment of people, superficial treatment of problems and so on. However, after these X months of internship, my writing has been greatly improved, and at the same time, I have reserved a lot of knowledge and experience for my future entry into society. I believe that I will constantly improve myself in my future study, not seeking the best, but seeking better.

In the process of internship in xxx, I think the most unforgettable thing is that I once met an unruly guest who was scolded and felt wronged, and I secretly cried myself. Later, our foreman talked to me and told me a lot about her experience since she entered the service industry, which gradually restored my depressed mood. At the same time, my colleagues kept encouraging me, cheering for me and making my mood better gradually. I am very grateful to my foreman and colleagues, who taught me a lot of truth and gave me a lot of encouragement, so that I can successfully complete my internship.

Finally, I sincerely thank xxx Co., Ltd. for giving us this internship opportunity, so that we can learn a lot of knowledge that books can't learn, and also know more about being a human being. At the same time, I would like to thank the director and teachers for their hard work and all you have done for us. I also thank all the students who practice together, and everyone takes care of each other together.

20 19 Hotel Internship Experience (2) In a blink of an eye, X months of internship life has been successfully concluded. Looking back on the days along the way, I feel a lot. Now I will send a little sigh and record my unforgettable internship life.

First of all, I thank the school for providing us with this precious internship opportunity, which makes it relatively easy for us to integrate into the society, integrate theory with practice, and also provides us with an opportunity to make mistakes, so that we can get to know the society earlier, make clear our development direction, better improve ourselves and devote ourselves to the short and precious university life after the internship.

With all kinds of expectations and a little excitement, I came to an X-star hotel in xx. After a brief introduction, understanding and assessment, I was fortunate to be assigned to the post of room clerk in the hotel room department, which met my expectation of contacting more people, cultivated my ability to respond and solve emergencies, and learned more people's highlights. In this gratitude and luck, I started my work.

During the period, I encountered many situations, which made me gain a lot, know a lot and learn a lot. By communicating with guests and solving their demands and problems, I realized the importance of quality service. High-level service quality can not only leave a deep impression on customers and lay the foundation for their coming again, but also make customers feel honored and establish a good brand and image for the enterprise. Through the training organized by the hotel and the intensive practice of various departments at ordinary times, I have exercised my sense of service, learned to treat guests with standardized manners and etiquette, and understood the importance of learning a foreign language well.

After X months of hotel internship, I have a certain understanding of the basic business and operation of the hotel. Politeness is a concentrated expression of a person's comprehensive quality, especially in hotels. We should dare to greet people, and in the process of greeting people, we should also do it: mouth to mouth, eye to eye, and god to heart. Try to convey the requirements of the guests. Although some unreasonable demands can't be made, we should refuse them in a euphemistic tone and help him find other solutions.

During my internship with my colleagues, I realized that I am not only an intern, but also an employee who works closely with other hotel employees. Work closely with colleagues in various departments to maintain the image of the hotel and create maximum benefits. Like other new employees, they will know the basic knowledge of hotels and work, and no one will be biased when they do something wrong occasionally. So be strong and independent.

The job of a clerk requires me to have a comprehensive understanding of the organizational structure and business operation of the hotel, to meet all kinds of guests, and to cooperate and communicate closely with colleagues in various departments. This made me understand the importance of interpersonal communication, understanding and tolerance, deepened my understanding of society, broadened my horizons and taught me how to adapt and integrate into society.

Internship life made me aware of my direction. I will use the inspiration of my internship to cherish my last study time at school, constantly improve myself and work hard towards my ideal.

20 19 hotel internship experience (3) just one month's social practice passed quickly, and my first job ended like this. I learned a lot, felt a lot, and realized a lot during the month I worked in xxx Hotel. During this month, I also learned something that will benefit me for life. The first internship, the first job, let me understand that we are just flowers in the greenhouse now, and we have not experienced any wind and rain, so when we transplant them outdoors, they will wither. Therefore, it is necessary and necessary to participate in social practice activities. In this way, when we leave school, we can better step into society, get in touch with society, understand society and join society. Practice also allows us to broaden our horizons in society, increase our talents, and define the goals of our future life. Society is a big classroom, let us learn, educate and inspire, and lay a solid foundation for our future life.

First, try to make money.

Working hard in the hotel all day, facing the same thing and doing the same thing every day, is really boring and hard. I really understand that it is really not easy for parents to earn money at home.

Second, interpersonal communication.

What impressed me most about this practice is interpersonal communication. Everyone knows that interpersonal communication in society is very complicated. I think it's hard for everyone to say clearly. Only when you have experienced it can you understand it and have a profound experience.

The hotel is like a big dye vat. People get together for work. Everyone has his own thoughts and personality. It takes a lot of skill to get along with them. If we can't change anything in communication, then we must adopt various methods to adapt to it. This internship has taught me a lot, but the most important thing is that I have made great progress in dealing with people and how to deal with interpersonal relationships. At the same time, in this practice, I deeply realized that in the process of practice, we Qin Yingren are hands-on, constantly pondering, constantly learning and accumulating. Ask more questions if you don't understand, consult more teachers, communicate more with colleagues and cooperate more.

Third, the management of managers.

A hotel has many managers, just like the leaders of our school and the class cadres of our class. If you want to be a good manager, you must have your own good management plan. Manage each of your employees with new management methods. But in terms of management methods, you should have different management plans for different employees, so that your employees will obey you.

Fourth, self-reliance and self-reliance

At home, we have the care, care and care of our parents and live a carefree life. But only when you enter the society and take part in the work, no matter what kind of difficulties and setbacks you encounter, you must solve them yourself and bear them yourself. In this month's practice, I also learned to be self-reliant. Everything depends on myself, and now I can be independent even if my parents are not around.

In this month's practice, I almost gave up halfway. The monotony of work, the pain on my feet, the hot weather and the prickly heat on my body almost made me give up. But I survived, I defeated myself, and I can stand on my own feet.

Verb (abbreviation for verb) the importance of occupation

I choose to learn cooking, and naturally I pay more attention to things related to my major in this practice. Although I am only a handyman in the kitchen, I am really excited to apply what I have learned. In school, the practice time is generally less, and most of the majors I have mastered belong to the theoretical part, which is sometimes not used at all in practical operation. This makes me understand how to combine my theoretical knowledge with practical operation is a very important link. So we should learn our professional knowledge better and lay a more solid foundation for our future work.

20 19 hotel internship experience (iv) what impressed me most through this internship is that knowledge is important for the service industry, but practice is more important. After entering the workplace, what you have to do is to forget your academic qualifications and exercise your potential through theory and practice. An enterprise not only looks at your educational background, but also values your potential. For the service industry, the first thing to do is to be sincere with others, keep a low profile, do a good job, work hard and forge ahead in the job, and cultivate their practical operation potential. Potential is the capital for growth and the best way to the future.

Just a few weeks' internship made me feel that I had gained a lot, and I personally realized the hard work, the complexity of society, the importance of practice and the necessity of reading. During the internship, I will work slowly according to the guidance of the hotel leaders and study the hotel service process and daily operation process with my heart. Let me deeply realize that the close combination of study and practice is inseparable. Let me realize the equal relationship between study and practice. Practice is mainly to have a necessary perceptual knowledge of the professional knowledge I have learned and its application in practice, so as to help me combine the theoretical knowledge I have learned in the hotel management class with practical experience, lay a good foundation for future course study, and be more conducive to learning, understanding and mastering professional foundations and courses. At the same time, the experience of this hotel cognitive internship will be helpful for future employment. Here, thank the hotel for creating a good platform for me.

Internship is the first stop for a person to succeed from youth and the first turning point in life to practical work. With a happy mood, we started the necessary journey-internship. Although the internship is cruel, you can gain success and expectation. We should keep our goals and ideals in mind, so as to fulfill our duties, be diligent, be brave in dedication and work hard, and finally achieve the predetermined goals. Don't let people look down on me, don't discredit yourself, and prove to others with my own strength-I am a strong person, whether I am working or studying.

I just started my internship and I am very excited. I have always had an idea that I can finally leave the boring textbook. When I stepped into the hotel, I felt that my choice was wrong, but it was too late. Maybe this is a psychological struggle that every intern has to go through. After that, the hotel made a series of arrangements for us: dining, filling out work application forms, getting work cards, famous brands and uniforms, departmental training, going to work and so on. The tight arrangement has changed us from students to employees. Like regular employees, we also punch in and wear employee uniforms. Different from regular employees, we interns have another identity, that is, the identity of students. Although internship is an extension of our study, it is also an indispensable part of our study. But we have youthful enthusiasm, thirst for knowledge and yearning for the future.

Three months, just three months, taught me what I haven't learned in 18 years. This is the power of society. In just three months, I seem to have grown up a lot, learned to cherish, learned to be patient and tolerant, understood life, understood difficulties, and tasted ups and downs. I have to thank my parents from the bottom of my heart for raising me.

Practice is to apply the theoretical knowledge we have learned in school to objective reality, so that the theoretical knowledge we have learned becomes useful. If we only study and don't practice, then what we learn is equal to zero. Theory should be combined with practice. Through this period of study, I learned something that I couldn't learn at school. Because the environment is different, the people and things you meet are different, and the things you learn are different. Besides, I didn't study hotel management before, but Chinese cooking. I have no hotel management experience, but our manager, foreman and colleagues all care about me. If I know nothing, I always take pains to teach me and point out my mistakes.

In the canteen, others can recognize me as a student who is studying at a glance. When I ask them why, they always say I can see it in my face. Hehe ... Maybe everyone who has never experienced society has an unknown experience! I didn't flinch because I had no experience in front of them. I believe I can do it as well as they do. My work is very complicated and my working hours are not fixed. Although it's been a long time, I'm a warm-blooded young man and I don't feel tired at all. I think this is an inspiration, a feeling of life and a contact with society.

I remember our manager said that the school was a small society, but I always felt that there was always that innocence and sincerity on campus. Although the students are middle school students, they continue to be students. Enter the enterprise and meet all kinds of guests, colleagues, bosses, etc. The relationship is complicated, but I have to deal with things I have never dealt with before. I remember that one of the problems reflected in the job fair held by our school is that there is a necessary gap between the students' practical operation potential and their theoretical study at school. In this internship, I feel deeply about it. In school, there are many theories, but in fact, many aspects are almost comprehensive; In practical work, you may encounter situations that you haven't learned in books, and you may not need the knowledge in books at all. But in the end, I am a member of society, and I want to communicate with and contribute to society.

In a blink of an eye, more than two months of internship time passed, in this short two months. I realized that to be clear about my goals, I must get along well with my colleagues and communicate well with my guests. At the same time, I can flexibly apply the theoretical knowledge I have learned to practice during my internship. Here, I would like to thank the school teachers for their earnest teaching and the hotel leaders for their meticulous care.

Through this internship, I not only exercised my operational skills, but also realized that I should learn to be independent in society as soon as possible, dare to participate in social competition, dare to bear social pressure and let myself grow rapidly. Generally speaking, as a graduating student, this internship will be an important capital accumulation for my future work and life.

20 19 hotel internship experience (5) 20 19 xx I came to xx hotel to start my internship life in xx. During the X-month internship, I felt deeply, learned a lot and gained a lot. I personally realized the hard work, the complexity of society, the importance of practice and the necessity of reading. During my internship, I followed the hotel's arrangement and plan step by step, studied hard and worked actively.

During my internship, my work scope is the front desk of the hotel. At first, I was assigned to the switchboard. Generally speaking, this job is the simplest and there is no pressure at work. After working for a month, I feel that my passion will be erased by this boring job. But at this time, an opportunity appeared in front of me. Through my unremitting efforts and the help and care of hotel leaders, I successfully won the second place in the service skill competition of xx province in 20xx. I changed my internship post after the game. Spent 12 days in the concierge. The main job of the concierge department is to welcome guests, open doors for them, greet them with a smile and guide them. Although the concierge didn't arrive much early, I was glad to see the chubby and lovely supervisor.

In the next x months, I will go to the front desk for an internship. Relatively speaking, the front desk is a very training place. You have to face all kinds of guests every day and solve their problems. Any question, whether reasonable or unreasonable, should be answered satisfactorily. The customer is God, which is the principle respected by the service industry. There are many trivial matters at the front desk, which is the hub department of the whole hotel and also comes into contact with the cashier. I made many mistakes when I first came to study at the front desk. The department leaders gave me patient guidance and great help, which made me grow up quickly. But I worked hard myself, lived up to the expectations of the leaders, got on the right track soon, worked independently, and was able to stand alone. In these x months, we also experienced xx long vacation, xx, and x festival. In this busy festival, we learned a lot and passed it smoothly. As they say, after all this, it proves that we have really grown up and started our own business.

The work is very tired and hard, but it is also very happy and happy. Busy and difficult work will make us depressed and retreat afterwards. But you face it and solve it. This is growth. At the same time, we live in harmony. In this big family, we support each other, face difficulties together and go out to play together. In the middle of October, I almost visited the places where xx should play. Xxx, xx, xx ... everyone left us with laughter.

In a word, I once tried to retreat because of difficulties and was proud of it. I also learned knowledge that was not in books, and I also served a real hotel. I have enriched and consolidated my theoretical knowledge in college, but my internship experience is my greatest gain. I can use this experience to guide my future study and work, and my understanding of society and social people has deepened. This kind of wealth is precious and priceless! He can teach me how to be a person, what kind of person I will become, and what kind of person I will become in the future. Especially in the period when we are about to graduate, we have defined our goals, defined our direction, gained motivation, found shortcomings, saw the gap and strengthened our confidence. This is our greatest harvest, greatest wealth and best result.