The hotel room card is broken. Who will pay for it?

1. Before handing over the room key, the front desk staff must confirm the identity of the guest;

2. In principle, only one room key is issued to each single room at the front desk, and two room keys can be issued to the double room according to the requirements of the guests, and indicated in the computer;

3. The room card is lost:

Verify that the guest's identity is consistent with the registration → explain the regulations, charge the guest or deduct the compensation fee from the deposit (30-50 yuan) → re-create the L and give the new key to the guest → notify the housekeeper center → insert the card into the room once with the management card (degaussing) to ensure that the key used before inserting the card is invalid.

4. The guest key is damaged:

A. Check the card → show that the room number is the same as the room number reported by the guest, and within the time limit → re-create the L key for the guest and apologize to the guest. B. If the card number cannot be displayed or verified → Verify that the identity of the guest is consistent with the registration → Copy the 1 key to the guest and apologize to the guest.