Traditional Culture Encyclopedia - Hotel franchise - How should the restaurant manager reflect on the hotel when the guest finds that a dish has not been served after leaving?
How should the restaurant manager reflect on the hotel when the guest finds that a dish has not been served after leaving?
1. First, reflect on whether the service process is complete and whether there are omissions or repetitions.
2. Secondly, reflect on the training quality of waiters and whether they have enough knowledge and skills to provide high-quality services.
3. Finally, reflect on whether the internal communication in the restaurant is smooth, reflect on the reasons why the dishes are not served, and make corrections, so that when the hotel restaurant guests find that the dishes are not served, the restaurant manager's reflection is completed.
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