Traditional Culture Encyclopedia - Hotel franchise - Personal summary of one week's self-work (8 general articles)
Personal summary of one week's self-work (8 general articles)
A week's work summary
In the past week, under the correct leadership of the hotel leaders, with the joint efforts of all the staff in the department, and with a serious and responsible working attitude, we successfully completed all the work entrusted by the hotel. I will summarize my work last week as follows:
First, strict requirements, set an example.
As a department manager, it is the basic code of conduct and requirement to take the lead in observing hotel rules and regulations. To this end, I first strictly demand myself, abide by the rules and regulations of the hotel, and subtly influence and drive all team members with my own practical actions in my daily work. There was no negligence such as violation of law and discipline throughout the year. At the same time, pay attention to personal image in daily work, maintain a good mental state every day, and actively complete various duties.
Second, pay attention to team building and constantly improve the overall quality of the team.
An excellent team is an important guarantee for safety work. So I attach great importance to the comprehensive quality of team members. All new players have to pass a rigorous examination before they can join us. First, do a good job in the comprehensive quality training of team members, teach security guards the essential essentials of military actions and basic safety skills, and organize emergency drills regularly so that all team members can master all basic safety knowledge and skills as soon as possible.
The second is to strengthen people-oriented management. Under the premise of strict management, we will constantly implement various rules and regulations, formulate departmental training materials and training plans in a targeted manner, and formulate a set of job responsibilities, departmental operating procedures, departmental rules and regulations and hotel emergency plans according to the actual situation of the hotel, manage team members by system, standardize team members by articles of association, and strictly implement the humanized management mode of rewarding and responsible, punishing mistakes and distinguishing rewards and punishments.
Third, reform and innovation to ensure the normal operation of the department.
Due to the particularity of hotel security service and social development trend, at the beginning of this year, the resignation rate of security guards was as high as _ _%, and the department was seriously understaffed. The department has taken a series of measures. First, it stabilizes employees' minds and ensures the lowest mobility of employees in the department. Second, the efficiency and quality of departmental work have been further improved, while reducing unnecessary expenses of enterprises and ensuring the normal development of departmental work.
Fourth, strengthen the training of team members' service awareness and polite language, and constantly improve the service quality of security guards.
Service is a brand of the hotel, and the quality of service is related to the life of the hotel. How to improve the service consciousness and quality of our security guards, and how to make their services meet the high standards of the hotel; This has become an important daily work of this department. To this end, I first started from myself and used my actual actions to subtly influence and drive all the players; Secondly, make a training plan, carry out a series of trainings such as service awareness and polite language in time, go deep into the post and do a good job of supervision and acceptance in time, and standardize the words and deeds of employees according to the rules and regulations issued by the hotel.
Through training and supervision, at present, all security guards can correct their attitudes, put their positions in a correct position, consciously respect leaders and guests, and always bind themselves with the service concept of a hotel waiter at the grassroots level. Consciously improve and promote our high-quality products-service quality.
Five, strengthen the management of public security and fire safety, and earnestly safeguard the interests of the company.
(a) adhere to the safety management policy of "safety first, prevention first", always educate and require team members to be strict with themselves, strengthen the inspection of all areas of the hotel, carefully investigate potential safety hazards, and conduct 4,380 safety patrols in * * throughout the year, ensuring the safety of the hotel to the greatest extent.
(2) Adhere to the fire protection policy of "prevention first, combining prevention with elimination", strengthen fire inspection, further improve hotel fire protection facilities, actively carry out fire safety publicity, education and training, constantly enhance the fire safety awareness of team members, improve their fire fighting business skills, and enable team members to master the operation methods of fire fighting equipment skillfully. Ensure the fire safety of the hotel.
(3) Strictly manage vehicle safety from beginning to end.
First, employees are required to strictly implement the system of vehicles entering and leaving by ticket to eliminate potential safety hazards from the source and avoid safety accidents such as vehicle theft;
Second, employees are required to strictly implement the vehicle safety inspection system and eliminate the discovered safety hazards in time;
Third, take necessary safety measures according to the surrounding cases and the actual situation of the hotel, ask the team members to strengthen the inspection of the parking lot, and give appropriate tips to the owners, such as not to store valuables such as cash in the car and lock the doors and windows.
Looking back on my work in the past week, I still have many shortcomings to improve, and I really feel more severe tests and challenges. I know that only by constantly strengthening my study, enriching myself and constantly improving my comprehensive quality and management level can I meet the requirements of hotel managers. I believe that under the care and guidance of the leaders, I will lead all the staff of the security department to complete all tasks seriously, effectively make the work go smoothly and make due contributions to the hotel.
A week's personal work summary the second part
Looking back on this week's work, I feel a lot and gain a lot. Under the care and leadership of the leaders of the company, brigade and detachment, and with the support and help of colleagues, we have achieved certain results. This week's work is summarized as follows:
First of all, as a security guard, I have achieved the following:
1, strictly implement the company's guard post management system, conscientiously complete various security work and other daily work, and hand over the shift on time, without leaving the post, being late and leaving early.
2. Set up a post at 7:20-7:50 every morning and greet the arrival of the leader with a smile.
3. Leaders stand up, smile, stand at attention or say hello when passing the duty post.
4. Politely and warmly receive the foreign office workers who enter the office building, and do a good job of inquiry, registration, telephone reservation, etc. Only after permission can visitors be guided upstairs to ensure that the company leaders are not disturbed by the outside world and that the company personnel and property are not lost.
5. Seeing the leader holding a heavy object, he offered to help.
6. Give an umbrella to the leader in rainy days and send it to the car.
7. Actively participate in various activities and competitions organized by the company and the brigade.
Secondly, as the team leader, I mainly assist the monitor's work, regularly collect meals every month, make and copy various forms and documents needed in duty work, and other tasks uploaded and assigned.
The above is what I tried to do and do well in a week. Throughout the year's work, objective self-analysis, I have shortcomings in the following aspects, and I would like to ask the leaders to correct me so that I can be further strengthened and corrected in my future work:
1. If we are lax about our work, we should be stricter with ourselves.
2. Work experience and relevant business knowledge need to be further studied and accumulated.
I firmly believe that under the wise decision of the brigade leaders, the security brigade will have a better tomorrow. As one of them, I will continue to study hard in next year's work, improve my ideological and professional quality, actively participate in various competition learning activities, exchange good work experience with other colleagues, and strive for a new level in my future work.
The third part of a week's work summary
The work of our production department this week:
First of all, about the production plan.
Under the correct leadership of the superior leader, the production department arranged the production plan reasonably, made the production task objectives clear and implemented to all machines and individuals, effectively reversed the situation that the production planning was not strong, made the production enter a balanced and orderly state, improved the on-site physical turnover rate, changed the situation that each working procedure was fragmented and the work objectives were not unified to some extent, and fully completed the production order as required. However, there are still some problems in the demand of some orders, which is also one of the directions for the production department to work hard in the future.
Second, in terms of output (finished products)
With the strong support and help of the company leaders and the quality department, the production department has greatly improved the production capacity according to the overall goal of the company, and the amount of finished products in storage has gradually increased obviously, but there are also various problems to be overcome in the future work.
Third, about product quality management.
Workshop employees have weak quality awareness and many defects. Workshop employees lack the concept of quality management with full participation. At the same time, the production department of our company will attach great importance to product quality, strictly control every quality link in the production process, and use the pre-shift meeting and production process to instill the quality concept into the operators in time to ensure that every new operator can understand the basic product quality judgment method before operating independently on the computer.
Fourth, personnel management.
Due to the sharp increase of production tasks and the diversification of products, the company has recruited a large number of new employees, with a large turnover and extremely unstable personnel in various positions, which has brought great pressure to the management of all aspects of production. Under such pressure, the production department can still ensure that new employees can smoothly enter the post role and basically be competent for their respective jobs. However, some employees' work attitude is lax, and the production management personnel are not strict in the specific management, which leads to the employees' weak sense of responsibility, teamwork and obedience, and often leads to the phenomenon of being late, leaving early, absenteeism and negative slack, and lacks the concept of quality and cost.
Verb (abbreviation of verb) production management
Hold a production pre-shift meeting at 7: 50 every morning to implement the production progress. Point out yesterday's production problems, correct and put forward preventive measures, and clarify the production tasks of the day. The production department will incorporate safety production into daily management, strengthen labor discipline and civilized production management at the production site, and ensure the orderly operation of the production workshop.
Summary of one week's self-work
Our production department will make a detailed summary of the work and gains and losses this week, and pray that our company will be better next year.
I. Production and output
The production department shouldered the heavy burden and carried out a large number of process exploration experiments. In stamping, we have overcome the difficulties of poor shape of raw materials, greatly improving customer quality standards, untimely arrival of raw materials, temporary adjustment of customer orders, etc., so that our company's product production has successfully transitioned from single product to synchronous production. Successfully completed _ _ tons, _ _ tons. Heat treatment: According to the customer's requirements, timely refer to the relevant experience of the same industry manufacturers, and boldly improve the traditional annealing process of our company. The products basically meet the requirements of customers, and the production department has also summarized a lot of valuable experience. * * * Finished tons of heat treatment.
Second, product quality.
While completing the above output, our manufacturing department also attaches great importance to product quality, strictly controls every quality link in the production process, and instills quality concepts into operators in time by means of regular meetings, quality meetings, pre-shift meetings, production processes, etc., and insists that operators are the first quality inspectors. According to the turnover of operators, arrange basic theoretical training and on-site operation practice for new employees in time to ensure that every new operator can understand the basic product quality discrimination method before operating independently on the computer. According to the classification characteristics and quality requirements of products, we arrange a part-time staff in the production department. We always believe that product quality is produced. As long as every employee in the production department has a high sense of quality and puts himself into every link of production and operation, the product quality will be steadily improved to meet the quality requirements of customers.
Third, equipment mold management.
Investing in more sophisticated molds and equipment provides a stronger guarantee for the output and quality of products, although most of the equipment is new and the failure rate is low. However, our equipment maintenance personnel overcame the difficulty of weak technical force, carried out regular maintenance of the equipment according to the relevant documents of equipment maintenance, and made corresponding records, detailed equipment checklist and mold maintenance records, and established detailed files for each set of molds, effectively ensuring the normal operation of the equipment and further ensuring the stability of production and operation to a great extent.
A week's work summary
A week's work passed in a hurry. Qi Xin, all the staff in the production workshop, worked together to overcome various unfavorable factors and achieved the work target issued by the company last week on the whole.
1. The completion rate of production plan 100%, and the timely delivery rate is over 95%.
Production company products _ _ rod, of which _ _ products (including _ _ accessories) * * produce _ _ rod =, _ _ (including _ _ accessories) products * * produce _ _ rod.
Orders have been placed in _ _ _ _ and other places this week. The order quantity is large and the delivery time is short. In order to ensure timely delivery, the production workshop overcame the difficulties such as shortage of personnel, frequent failures of equipment and molds, and untimely supply of outsourced parts, adjusted working hours, often worked overtime from 6 pm to 8 pm, rationally deployed personnel, broke team boundaries, actively communicated with outsourcing and warehouses, and gave full play to the advantages of existing people, machines and warehouses.
Second, the equipment integrity rate is above 95%, and the safety accident rate is 0.
Periodically calibrate the key inspection equipment according to the equipment periodic inspection plan, so as to prepare, find and solve the equipment problems early. The production equipment can basically meet the production needs of the company. The workshop does not forget safety every day. No matter what happens, it strictly abides by safety rules and works according to operating procedures.
In addition, the workshop also organized to transform an uncommon welding machine into equipment for welding static contacts of _ _ products, thus avoiding the conflict between personnel and equipment in some welding processes of _ _ and _ _ products in the past. Now, two kinds of products can be processed by different people on two equipments at the same time, which greatly improves the production efficiency.
Third, according to 5S site management
After searching relevant information, the original 5S management regulations, work station equipment management regulations and turnover handling management regulations were supplemented and refined. Raw materials and spare parts, qualified products, reworked products, waste products, measuring tools, workstation appliances, daily necessities, production wastes, etc. The location of the workshop has been specified in detail. And organize team leaders and their members to learn, and popularize 5S management to employees. Divide the 5S area and responsible person of the production site according to the workshop team, and designate a special person to be responsible for each equipment and workbench of each team, so as to achieve daily cleaning, weekly sorting and monthly rectification.
Improve the assessment and supervision system for the responsible person and the responsible team, and insist on the supervision and assessment of the 5S operation of each team. Conduct on-site inspection of each team from time to time according to the 5S assessment form of each team, summarize and analyze the inspection results, and deal with the teams and individuals who fail to pass the inspection many times according to relevant regulations.
Fourth, reduce unnecessary repair process and control repair time.
New wage management regulations have been formulated and improved. After each batch of spare parts and products is completed, the monitor shall summarize and verify the work and quantity completed by the team members in this batch of spare parts and products, sign and seal the working ticket after confirmation, and submit it to the workshop for statistics together with the temporary plan sheet, warehousing ticket and finished product sequence card/inspection sheet. Cancel the original piece-counting process related to repair, and the work ticket can only reflect the repair work and the completed quantity, and the repair time is given by the workshop.
# 174 192 personal weekly self-work summary Chapter VI
The company is a very democratic and harmonious company and a very good development platform. I also hope that I can have a good development and a good future in the company. I will also try my best to do my job well in the future work, work wholeheartedly for the company and get along well with my colleagues. Although I have only been in the company for a week, I have learned more about my work and the company during this week's work, and my work is also carried out around better adaptation and integration into the company.
In a short week, I have mastered my job well, because I have been engaged in the same type of work, so even in the new environment and new company, I can still master my job well, and with my familiarity with the work content, as well as my understanding of the company's corporate culture, some details and processes, I have mastered a lot of my work. Of course, I can adapt to my new job so quickly without the help of all my colleagues in the company. When I first entered the company, no matter what I did, I was a little bound, my work was not generous enough and I was not confident enough. I am a person who is not good at active communication. Fortunately, my colleagues in my office drove me because of their enthusiasm. From the first day I arrived at the department, they enthusiastically introduced me to the company. After introducing my work, I held a departmental dinner for me. With the enthusiastic cooperation of my colleagues, I was well integrated into the company and departments, and my work went smoothly afterwards. I know that I have just started to enter the company and start my own work, and there are still many problems and deficiencies that need to be made up and improved in time, so I have been studying and improving seriously this week and have never left work on time. Every day, I am always the first to come to the company and the last to get off work. I know my shortcomings and defects, so I will correct them in time. I hope I can become a more perfect employee, do my best to finish the work in the shortest time, and adapt and integrate into the company well. Therefore, although I feel hard and tired, I still feel worthwhile.
A week is really short, but for me, I feel that a week has completely adapted me to the new job and integrated me into the new company and environment. I will also do my job better in the future work, try harder to do my own thing to the extreme, pursue perfection, love my work and work hard actively, which will make everyone in the company look at me with new eyes.
#6375 12 Personal Weekly Work Summary Chapter VII
With so many things to do, it is inevitable that there will be some places that care about one thing and lose sight of another. Looking back at the work in the business hall, there are successes, failures, joys and sorrows. In the past week, under the care and guidance of leaders and teams, and with the full support and help of colleagues, my working ability has been greatly improved. Now, I summarize my work in the past week as follows:
Unicom business hall is the window of the company. Working at the front desk of Unicom's business hall, I have many contacts with customers and need to coordinate many things. In addition to normal charging and handling business, it also plays an important role in receiving users, conducting business, coordinating relations, resolving conflicts, consulting and accepting complaints.
This week, great progress has been made in all aspects. I have accumulated a lot of experience in dealing with business and answering customers' questions, and I can provide customers with satisfactory services in time and accurately. Be strict with yourself at work, maintain a strong sense of responsibility, a cautious work attitude and a good attitude. Constantly strengthen business learning and strive to improve business level and coordination ability. In the work, warm service, treat each other with sincerity, and change hearts with hearts; Win the trust of customers through careful work bit by bit.
There must be problems with so many days' work, mainly as follows:
1. Business learning and system operation are slow.
Compared with other salespeople, my learning speed is really slow. Although there are objective difficulties, they are more subjective. There are still many things to learn in the future work. We should meet our high standards and strict requirements and master new knowledge and skills as soon as possible.
Second, we should further strengthen our mastery of Ningbo dialect.
Although I have been in _ _ _ _ for many years, my awareness of learning Ningbo dialect is not enough, and my friends and relatives are mostly Mandarin. In this way, it is no longer a problem to understand Ningbo dialect after four years, but when communicating with older customers, because they don't understand Ningbo dialect, the other party's Mandarin listening is poor, which brings certain difficulties to communication. Ningbo dialect is also an important skill in the future work, so you should pay attention to it yourself.
3. Some service specifications are still not in place.
Such as singing to pay the bill, smiling to entertain guests and so on. Although it seems to be only some details, it is actually related to the service quality and corporate image of the business hall. Sometimes I don't fully meet these service standards, with the help of leaders and colleagues. I also realized the importance of these specifications and made improvements.
Fourth, work arrangements should be strengthened.
Sometimes when there are more customers, I get anxious easily, which affects the quality of service. In the future work, we should learn to arrange our work reasonably.
Summary of one week's personal work
A week has passed quickly, and people can always sum up their growth in their studies, so make a summary of this week and make a work plan for next week.
Summary of work this week:
1. administrative supervision: everyone worked hard during work and didn't miss work. What we are worried about is the loss of new employees.
2, health supervision: strengthen management and supervision, everything according to the system.
3. Morning meeting: It is ok to preside over the morning meeting now, but you still need to practice more and sum up your own style of presiding.
4, employee mentality: nothing to talk to employees, take the people-friendly route, because the employee turnover problem is very serious, I want to talk to employees first.
5. Attendance record: Check whether all the teams attending the morning meeting are present. Besides the names and telephone numbers of newly registered employees and the resignation of resigned employees, make records in the morning paper (such as being late, asking for leave, being absent from work), and make daily attendance records and abnormal punching records, so as to make attendance sheets at the end of the month.
6. Hosting arrangement: organize the support list at the end of the month, remind the host tomorrow, and prepare for the early meeting before work every day.
7. Employees' entry and exit: new employees' entry registration, collection of copies of ID cards and academic qualifications, timely update of employee entry forms, update of employee resignation forms, collection of resignation forms, sales speeches and other information released within the company.
8. Online recruitment: Recently, due to the general problem of employees' mentality, there is a great brain drain, so we should do a good job in personnel reserve here. Although the company is recruiting through one website now, it can expand the resume search volume through other recruitment channels, and has applied for _ _, 58, Fair, _ _ _ _ _, _ _ _ _ _ _. There is also an interview notice, which guarantees 70 effective calls every day, invites everyone as much as possible, and pays a return visit to those who have never been there.
In view of the summary of the above work responsibilities, we still need to learn and improve, and now we make the following plans for next week:
1, Morning Meeting: Pay more attention to tone in the future, and then inspire everyone's confidence with encouraging words.
2. Presiding: Arrange the time reasonably according to the presiding table, and learn from the excellent supporters how to mobilize the atmosphere of the meeting and the confidence of the collaborators, so as to use it when reporting the performance.
3. Health: supervision is in place. If the staff on duty cannot come to clean during business hours, the front desk should be convenient for cleaning.
4. Administrative supervision: We should improve our own character and execution. The penalty of the penalty, the warning reminder should be solemnly reminded in place.
5. Online recruitment: refresh the recruitment positions in nine bo in time, make use of all available recruitment websites, provide the required resumes free of charge, and call at least 70- 100 every day. Try to make use of the limited time to inform, come in the morning and afternoon, and pay a return visit the next day.
The above is the summary and plan for this week. I will continue to study hard and carry it out, get the affirmation of the leaders and not let them down.
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