What are the responsibilities of the hotel receptionist?

The main duties of the front desk receptionist in the hotel are as follows:

1. Check the appearance and appearance according to the hotel regulations, and go to work on time.

2. Read the shift record carefully and finish the unfinished work of the previous shift.

3. Warmly receive guests from all sides and provide good service for them.

4. When guests arrive at the store, they should take the initiative to say hello to them.

5. Go through the check-in formalities accurately and quickly for the guests, and arrange all kinds of rooms reasonably.

6. Accurately grasp the room status and check the room status with housekeeping department in time.

7. Keep close contact with all departments and communicate guest information.

8. Be proficient in business knowledge and operational skills, and be responsible for consulting and promoting housing, house prices and hotel service facilities.

Safety precautions for hotel front desk posts

1. The front desk staff must correctly understand the situation of each room at all times-in the housing, dirty room, clean room, maintenance room, room type, house price, window, darkroom, computer room, etc., so as to provide reliable basis for the sales and distribution of rooms.

2. The front desk staff must provide high-quality services such as reservation, registration, inquiry, telephone, message, luggage, room change, keys and check-out.

3. Coordinate rooms to solve various problems encountered during the check-in process, and contact various departments to provide quality services for guests.

4. The purpose of establishing a guest account is to record and monitor the financial relationship between the guest and the hotel, so as to ensure that the hotel can get business income timely and accurately. The guest's bill can be established when booking a room (recorded as a deposit or advance payment) or when checking in.