A woman living in a hotel in Zhengzhou was asked to spend 338 yuan on a dirty towel. Is this compensation reasonable?

Whether you are on a business trip or going out, you need to stay in a hotel. Normally, if you get something dirty in a hotel, the hotel will clean it itself. But in Zhengzhou, a woman soiled a towel when she checked into a hotel, but was asked to buy it at a price of 338 yuan. So, is this compensation reasonable?

1. A woman in Zhengzhou soiled a towel when she checked into a hotel, but was asked to buy it.

It is understood that this woman stayed in a five-star hotel because of the company's training. However, when she washed her hair and wiped it with a towel, she found some dirty spots on the towel. He guessed that it might be that the hair dye stuck to the towel after dyeing her hair a few days ago, so he didn't pay much attention. But a few days later, the hotel called him and told him that towels and mats were stained by him. The woman wanted to take the towel back and wash it herself before returning it, but the hotel disagreed and asked her to take the five-piece set away, but paid 338 yuan.

Second, how was this matter finally handled?

In desperation, this lady can only spend 338 yuan to get back five sets. Later, she soaked it in clear water and found that the stains on it were all washed clean, and even the laundry detergent was useless. So he's going to find a hotel theory. In the end, the hotel also admitted that it had handled it improperly and returned 338 yuan to the lady.

Third, this practice of the hotel is obviously unreasonable.

? Under normal circumstances, if a customer gets dirty, the hotel will clean it up by itself. If it is really unclean, you may ask the customer to make some compensation. However, this incident is obvious. The hotel didn't clean it carefully, forcing customers to pay compensation. So this practice is definitely unreasonable. As a service industry, such an approach will definitely affect its reputation.