On Personnel Management of Chain Hotels

First of all, you should design the specific positions in the hotel structure organization, so as to design the number of people engaged in a certain position. When a position is determined, the concepts of quantity and quality of people are automatically generated. If we continue to subdivide, we will also raise the issue of personnel quality related to post creation separately, which we call "staffing". In short, what you need to solve is the problem of "fixing posts and personnel", that is, "three fixes"

I hope the following information will help you!

The main functions of hotel departments are as follows:

1, administrative office (also called general manager's office)

The general manager's office plays an important role in communicating up and down, connecting left and right, and coordinating inside and outside the hotel. Responsible for printing, sending, receiving and filing all kinds of documents, handling all kinds of letters, telexes and telegrams, uploading and publishing them in time, answering the phone and making records, handling specific matters such as air tickets and room reservations for the general manager's business trip, arranging the attendance list of senior hotel managers, arranging the provision of cars in the hotel, and making minutes and distribution of all kinds of hotel regular meetings.

2. Human Resources Department.

The main work of the personnel department is around the hotel management. Through recruitment, employment, selection, deployment, mobility, assessment, rewards and punishments, wages and benefits, labor insurance, labor dispute handling and other management activities, it seeks the scientific combination of people and things and the close combination of people. Improve the overall quality of employees, optimize the team structure, fully mobilize the enthusiasm and creativity of employees, and maximize the work efficiency of employees. Provide catering and accommodation services for employees. The human resources department consists of staff canteen, infirmary and staff dormitory. (canteen), (infirmary, dormitory).

3. Security sector

The security department is the competent department for the personal and property safety of hotels and guests, and is responsible for the public security and fire safety of the whole hotel. Formulate the hotel's safety rules and regulations and security work plan, do a good job in safety prevention, and prevent all kinds of criminal cases, public security incidents and fire incidents. The hotel's fire-fighting facilities mainly include: smoke alarm, automatic sprinkler system, fire hydrant, fire shutter door and various fire-fighting equipment. The fire alarm telephone number in the hotel is-,and the fire department has a security guard to patrol 24 hours to ensure the life and property safety of hotel guests and employees.

4.housekeeping department

The butler department is the main responsibility of the hotel, which is responsible for the washing and ironing of the hotel's linen supplies, staff uniforms and guest clothes, as well as the cleaning and beautification of the hotel's public places.

5. Operation department

The operation department is the functional department responsible for hotel operation inspection. On behalf of the general manager, it supervises and inspects the work discipline of the top management of the hotel, and is responsible for the operation of the whole hotel, the management of products and materials, and carries out all-round and whole-process supervision and inspection on the quality, so as to keep the quality level of hotel products at a certain level, avoid providing unqualified products to guests, and make the hotel management more scientific, standardized and standardized.

6. Quality inspection department

Responsible for the management of gfd and staff discipline in the whole hotel, check the business training of all departments and the information of all hotel employees, organize quality inspection every Thursday, and be the functional department responsible for hotel staff training, mainly responsible for pre-job training, professional training, foreign language training and computer training for new hotel employees. Responsible for editing hotel newspapers and leading the construction of hotel corporate culture.

7. Supply Section

The purchasing department is the material supply department of the hotel, responsible for the material distribution of the whole hotel and providing all-round material support for the operation of the hotel.

8. Engineering department

The engineering department is the competent department of hotel facilities and equipment. In order to provide good facilities and equipment for the hotel, effective energy control, power supply, operation and maintenance are carried out for the equipment and facilities.

9. Marketing Department (Sales &; Marketing department)

The responsibility of the marketing department is to assist the hotel to make a marketing plan and ensure its correct implementation. Including determining the target market of the enterprise, stipulating the sales policy and strategy, and implementing and executing the established policy.

10, public relations department

The public relations department is responsible for receiving VIP guests, pre-dinner guests and guests of various meetings, assisting in dunning, establishing good relations with the outside media, and being responsible for the hotel's external publicity planning.

Housekeeping department (HSK) 1 1

Housekeeping department is one of the main business departments of the hotel, and the level of room service reflects the service level and management level of the hotel. The management of housekeeping department is directly related to the overall reputation and management effect of the hotel, and it is the top priority in the hotel management process. The main function of housekeeping department is to provide comfortable rooms and security for guests. The work of housekeeping department directly affects the overall reputation and service image of the hotel.

12, front desk

The front office is the business department of the hotel with room service as the center, which is responsible for implementing the hotel's operation plan and directly providing various customer services. The front desk is the nerve center of the hotel and the bridge between the hotel and the guests.

The front office consists of four sub-departments: main service desk (information, reception and reservation), luggage office, business (ticketing) center and switchboard. Through a series of business processes and service links at the front desk, guests can arrive at the hotel smoothly and enjoy the efficient and high-quality services provided by the hotel during their stay.

13, catering department

The main function of hotel catering is to provide guests with various dishes and comfortable dining environment and services. It is an important business department of the hotel and the focus of hotel management.

14, Entertainment Department

Recreation department is a comprehensive business department to meet the needs of guests for entertainment, fitness and bodybuilding. The Recreation Department is responsible for swimming pools, nightclubs, game halls, saunas, beauty salons and gymnasiums.

15, accounting department

The finance department is the department that carries out cost accounting, material management, cost control, financial management and accounting for the hotel. It has a cashier team and is responsible for the settlement and collection of various expenses of guests in the hotel. Computer management system is an important symbol of modern hotel management. The computer system is responsible for processing and analyzing various financial data and information of the hotel. Hotel computer system has been widely used in financial accounting, material management, business statistics, cost analysis and automatic settlement. The finance department consists of computer department, cashier group, warehouse group, cost control group and accounts receivable group.