How can I complain if the hotel doesn't turn on central air conditioning?

The hotel doesn't turn on air conditioning, so complain to the lobby manager.

Consumers have the right to equal treatment. If the air conditioner is broken, you can change rooms or repair it, but the hotel can't compensate. For example, changing rooms, such as reaching an ideal state acceptable to both parties through negotiation, if air conditioning is really needed, such as summer or winter, the hotel has the necessary facilities but cannot provide normal service.

It's up to you whether to vote or not. This is the service industry. If you think that the money you spent in the hotel has not been satisfactorily served or properly solved, you can complain.

Attendants should pay attention to the following basic principles when dealing with guest complaints:

1, sincerely help guests solve problems.

Guest complaints indicate that there are loopholes in the management and service of the hotel, indicating that some needs of the guests have not been taken seriously. The waiter should understand the guest's mood, sympathize with the guest's situation, try to identify with and meet the real needs of the guest, and help the guest solve the problem sincerely. Only in this way can we win the trust and goodwill of the guests and help solve the problem.

Never argue with the guests.

When a guest comes to complain in anger, he should first choose a place to properly handle the complaint and avoid accepting the complaint in public. Secondly, you should let the guests finish their sentences, then apologize for what happened to them and thank them for their concern for the hotel.