How does the hotel engineering manager make a debriefing report?

The following is the report of the manager of the hotel engineering department for your reference:

The first chapter is an overview.

Firstly, the concept of management is expounded. Management is the overall activity of an organization and an effective control process. Generally speaking, it uses the limited resources in the organization to achieve specific goals. In this process, the existing resources are effectively and reasonably configured and controlled through certain means. Its main contents include personnel, equipment and facilities, materials, methods and links.

Management is a science as well as an art. We often praise a well-managed enterprise. They have an effective and scientific management system, and the leading members have high leadership ability.

Management, as a practical activity of human beings, exists widely in the real society and is of universal significance to any organization. People classify and summarize the successful experiences in various social activities, scientifically refine them with rational thinking, and make them organized, systematic and procedural, so the management system appears. Second, explain the purpose of management. The hotel industry in China has experienced a rapid development since 1980. The scale of the hotel has also changed from providing accommodation in the past to a comprehensive hotel integrating leisure, entertainment, office, business, accommodation and conference.

In this development process, not only the scale and figures have changed, but also the hotel internal management has developed from the original fragmented management mode to international and group management.

Among them, although the management methods and details of each management group are different, the management purpose is one-to-one, mainly manifested in:

1, establish a scientific and effective service quality standard management system.

2. Establish rules and regulations with clear division of labor within the organization.

3. Reducing the cost will bring good economic benefits to the unit.

4. Formulate clear and standardized work standards for each position.

5. Provide customers with standardized and standardized quality services.

6. Replace experience management with standardized management.

7. Clear management channels, strengthen communication and cooperation, develop team spirit and reduce management costs.

8. Improve the quality and quality awareness of employees within the enterprise through training.

9. Improve the viability and competitiveness of enterprises.

10, responsible for the long-term development of the enterprise.

1 1, and establish a good corporate image in the market.

To sum up, the purpose of management is to cater to the changes in the market and get the maximum return with the least investment through corresponding management means.

Third, explain the position and importance of the hotel engineering department;

Hotel services are divided into reception area and logistics area. In addition to complaining about minor repairs, installing conference equipment and providing services, the engineering department mainly works in the logistics area. Therefore, the engineering department acts as the logistics department in the hotel. Its main task is to provide good service for other departments of the hotel and ensure the normal operation of the equipment under its jurisdiction. Because all the equipment in the hotel is operated by the engineering department, at the same time, the modern hotel is a comprehensive place integrating accommodation, catering, office, sports, audio-visual, shopping, medical care and beauty. The equipment and facilities used are more and more perfect, and the dependence on equipment is increasing. Once the equipment breaks down, the service will be affected, which is almost irreplaceable by people. Therefore, the management of the engineering department directly affects the service quality, sales price, safety and profit, work efficiency and reputation of the hotel. In a word, the management of engineering department is the foundation of hotel management, and once there is a problem with the foundation, it will threaten the whole building. Four. Expounding Work Objectives The quality of a hotel project management depends not only on whether its management system is scientific, but also on whether various rules and regulations are sound. Of course, it is impossible without a scientific management system, but mainly depends on how he can operate the existing management system normally and improve the management system implemented through various means and channels in the operation.

The success and effectiveness of a hotel project management system can be reflected in all aspects and fields of the hotel, and their similarities are mainly as follows;

1, the environment and architectural appearance of all parts of the hotel are intact, neat, clean and undamaged.

2. The public signs of all parts of the hotel are standardized and tidy.

3. All kinds of lighting lamps are in good condition and effective.

4. The service facilities in guest rooms and all service areas are complete and effective.

5. The logistics area is clean, tidy and bright.

6. All engineering systems operate safely and reliably, and the operation standards meet the requirements of the government, and the operation certificates have been obtained.

7. The scattered equipment in each area is neat in appearance and running normally.

8. All computer rooms are clean, tidy and bright.

9. The project management system is complete and effective.

10, all kinds of engineering data are complete.

1 1, all employees have a clear division of labor, and the service system is standardized. Dress neatly, mental outlook and behavior meet the service standards.

12, various daily management forms, complete and effective.

13, all kinds of equipment files are well preserved and the records are true and reliable.

14, complete various annual plans and budgets accurately and on time.

The second chapter expounds the work of the engineering manager.

I. Personnel management

1, team division of labor

In hotel engineering management, the division of teams and groups is obviously different from that of industrial and mining enterprises. The main reason is that the former project management is responsible for the normal operation of all hotel facilities, and the management and maintenance personnel need to have various professional knowledge. When dividing the team, we should not only consider the needs of different professionals, but also consider the problem of insufficient staffing and mutual cooperation between professionals. The latter is only to ensure the production of products, or the supply of products, and the division of majors is only around the production process. Therefore, when dividing the hotel project management team, the following factors should be fully considered.

1, whether the division of teams and groups can meet the operating needs of hotels, accurate and effective division of teams and groups is the premise of determining the management organization of the engineering department.

2. How to cooperate with each other between teams.

3. Whether it complies with industry or professional rules.

4, whether the staffing can meet the requirements of the government labor safety management department.

5. Can the management and operation of the team be controlled and guided at any time?

6. On the premise of meeting the operational needs, the number of personnel used should be the least.

7, according to the particularity of the hotel industry to establish a team with special functions, such as universal engineering group, equipment maintenance group, etc.

8. All hotel equipment and facilities should be maintained by relevant professionals.

In view of the above factors, the manager should divide the team according to the actual situation of the hotel. Here is an example of team division for your reference.

1, set up different professional teams and groups, classify all kinds of hotel equipment, facilities and systems according to specialties, and hand them over to professional teams for maintenance.

2. Set up a full-time maintenance team for places with strong comprehensiveness and concentrated equipment, such as laundry rooms, gyms, kitchens and other places.

3, equipment repair and maintenance work will be divided into two groups to complete, maintenance group and maintenance group, both operation class and daily class, operation class is responsible for emergency maintenance of equipment, and daily class is responsible for equipment maintenance and regular maintenance.

4. Set up a full-time team to be responsible for the facilities of guest rooms and public areas.

5. Set up a decoration team. The planned maintenance of guest rooms and public areas shall be undertaken by the decoration team and professional day shift.

6. The management of the engineering warehouse should be managed by special personnel and directly managed by the chief engineer or manager, so that the cost can be effectively controlled.

2. Organizational structure

The organizational structure of the engineering department is an important part of the project management system, a necessary condition for doing a good job in project management, and a framework structure that determines the management mode. Whether its design is reasonable and scientific will directly affect the efficiency of management and the operation of the engineering department. Once the organizational structure is determined, it cannot be adjusted too much, so the design of the organizational structure should be cautious. The most important thing of the design is practicality, which conforms to the actual situation of the hotel and adapts to the management mode of the whole hotel. When designing the project organization structure, the following factors should be mainly considered: 1, which must meet the business needs of the hotel. The organization chart can be designed according to the professional system and management nature.

2. Under the premise of meeting the management requirements, streamline the organization as much as possible and reduce the management level as much as possible.

3, should reflect the principle of unified leadership and hierarchical management.

4. Avoid the phenomenon of too many subordinates and too many superiors in management.

5. Try to avoid horizontal part-time jobs.

6. The determination of positions should conform to the characteristics of the industry, and there should be no potential duplicate positions and no blank positions.

After the design of the organization table is completed, the following elements should be clearly displayed in the table.

1, department; A department refers to a work unit with independent functions in an enterprise. Such as engineering department, personnel department and security department.

2. location; Give employees corresponding responsibilities and rights, and determine their positions in the department.

3. Level; It is the administrative level of the post in the enterprise management system and the hierarchical form of implementing management functions. Such as manager level and supervisor level. Different positions at the same level should be represented at the same level in the organization chart.

4. Command line; The line connecting the posts is called the command line. It is the way to exercise management power and the channel of information transmission. In the implementation of management, if there is no command line between superiors and subordinates and between peers, then there should be no relationship between command and command in the normal management system.

5. After the staffing is completed, the sum of the personnel listed in each position in the organization chart should include all personnel in the department (including temporary workers).

To sum up, the structure diagram describes the system diagram of management organization structure, posts and staffing. Related to this is the job description.

(Attached is the organization chart of the Engineering Department for reference, designed according to the professional system management. )

3. Staffing

Staffing control is one of the effective means of cost control in hotel management, and it is the first condition to achieve project management objectives. Too many people in the organization will increase the operating cost of the hotel, and too few people will not achieve the management goal. Therefore, the determination of staffing should consider the following factors to achieve the best staffing.

1, taking into account the scale and characteristics of the hotel and the requirements of star service.

2, should be adapted to the management objectives and tasks of the engineering department.

3. It should be as consistent as possible with the number of personnel issued by various departments of the hotel.

4. Consider the number of equipment under its jurisdiction and the technical difficulty of equipment management.

5. For equipment and facilities with high technical content, it should be considered to be contracted by professional companies.

6. The allocation of professionals at different levels should meet the needs of operation and management.

7. The staffing of special posts should meet the requirements of government management departments.

8, should be able to meet the requirements of 24-hour maintenance service.

Generally speaking, the staffing of engineering department accounts for 5-7% of the total number of hotels.

4, the principle of personnel selection

The main task of hotel engineering management is to ensure that all kinds of equipment and facilities under its jurisdiction are in good and effective state, and the most basic factor to achieve the above requirements is to have a group of employees with different majors and grades. On the premise of determining the organization and staffing, the selection of personnel is directly related to the service quality of the engineering department. Therefore, we should be careful in the selection of personnel in the engineering department. The personnel used should not only have certain professional skills and work experience, but also have good professional ethics and service consciousness. Considering the technicality and continuity of engineering maintenance, each major should be equipped with two or more professional technicians, so that the service quality will not be affected when personnel flow. Nepotism is absolutely forbidden in personnel selection. I can only write here. For other projects, I need to know my own hotel, and then say the corresponding content, say what I want to do and set goals.

Example power supply system

System composition:

The original design and construction have been completed. How to make the system normal, effective, safe, economical and operable is the focus of our attention.

First, the hotel's requirements for power supply system:

Reliable operation, flexible operation and advanced technology. Dual power supply, standby transformer, self-provided generator. The capacity of transformer is calculated as 100% of the total load. From the point of view of energy saving, if the refrigeration unit is a centrifuge unit, or the screw dryer unit can be equipped with a transformer for the air conditioning room, it can reduce no load and save energy.

Second, the classification of hotel electricity load:

(1) Lighting load: relatively stable lighting load in public areas, office buildings, computer rooms, underground parking lots, night lighting, neon lights, etc.

This part of the load is 25%-30% of the capacity of the hotel's electrical equipment, but because it has little to do with the occupancy rate and is in a long-term operation state, the electricity consumption accounts for 40%-50% of the hotel's total annual electricity consumption, which is the focus of energy saving.

(2) Refrigeration and air conditioning load: refrigeration unit, fresh air unit, water pump of air conditioning system and fan coil unit.

This part of the load accounts for 40%-50% of the hotel's electrical equipment capacity, but because it has little to do with the occupancy rate and is not in operation for a long time, the electricity consumption accounts for 20%-25% of the hotel's total annual electricity consumption.

(3) Power load: domestic water pump, fire water pump, elevator, laundry equipment, electric heating equipment, weak current system, office electricity, etc.

This part of the load is 20%-25% of the hotel's electrical equipment capacity, and the electricity consumption accounts for about 30% of the hotel's total annual electricity consumption, because it is related to the occupancy rate.

Iii. Requirements for operation and management:

1, which requires an in-depth understanding of the system, (high-voltage power supply mode, several power supplies, name of superior power supply station, name of telephone contact person, transformer capacity, power supply mode in the building, power supply mode of generator, installation position and capacity of main power distribution cabinet, manufacturer, and verification and labeling of switch power supply areas of all primary and secondary power distribution cabinets. Wait a minute. )

2. Master the working conditions and operating parameters of main equipment and facilities in the building power supply system (transformer capacity, main switch parameters of substation, series 40, series 20 and series 44, capacitance compensation controller, DC operation control cabinet and other facilities).

3. Switching mode between normal power supply and emergency power supply

4, substation accident prevention scheme.

5, operation certificate on the wall

6, building key computer room safety management procedures

7, important engineering room patrol inspection requirements

8, important computer room inspection sign-in table important computer room visit registration form

9, substation safety management system

10, substation handover system

1 1 substation operation procedures

12, switching operating system of substation

13, substation switching operation ticket

14, accident handling procedure

15, substation security system

16, substation instrument management system

17, substation tool file list

18, tool lending register of engineering department

19, substation patrol inspection system

20, substation electrical fire prevention measures

2 1, substation post responsibility system

22, municipal circuit maintenance and power failure to start the generator program.

23, power plant accident power outage maintenance procedures

24, diesel generator debugging operation procedures

25, diesel generator debugging records

26, diesel generator power supply operation record

27, transformer room transportation record

28, transformer room handover record

29, elevator operation record

30, elevator release procedures

3 1, emergency contact list

Fourth, establish equipment files.

1, sorting out the original data during the construction period and filing them by classification.

2, according to the equipment brand, the original location to establish equipment files.

3, formulate maintenance requirements, establish maintenance record card equipment files.

Serial number 0 1 professional high-voltage watchmaking Yao Chen

Equipment name: 10KV power receiving cabinet (20 1-2) Model KYN 16- 12 serial number: 02G0585.

Installation location B 1/ Distribution room equipment number GD/B 1-0 1-27

Drawing name, purchase date, annual price plan and frequency of maintenance.

Drawing number

The voltage is 12KV, the current is 2004/4, and the rated power is the initial period of 300A.

The information of the manufacturer is named as the contact person of Jinzhou Xinsheng Switch Co., Ltd.

Send a real telegram

Address:

Supplier information name contact person

Send a real telegram

Address:

Remarks:

Name of ancillary facilities, installation location and model of electric control cabinet

manufacturer

comment

Main maintenance record

Equipment maintenance requirements

Serial number: 0 1

Equipment name: 10KV power receiving cabinet (20 1-2) EquipmentNo. GD/B 1-0 1-27 Installation location B 1/ power distribution room.

Serial number maintenance requires frequency estimation of working hours.

1 year 1 hour to check whether the appearance is in good condition, and all kinds of instruments, lights and signs should be normal.

2 Check whether the wires of the metering protection circuit connector are welded firmly.

3 whether the joints of various mechanical mechanisms are rusted and whether the connecting bolts are loose.

4 Check whether the crimping terminal is overheated and discolored.

5 presence of rust and arc trace

6 Clean all switch devices on the trolley cabinet.

7. Apply vaseline to the contact of the plug for anticorrosion treatment.

8 Tighten the crimping screw of each terminal.

9 Check the trolley slide rail for deformation, looseness and foreign bodies.

Note: Fill in according to the manufacturer's equipment maintenance requirements or the suggestion of professional supervisor.

Equipment maintenance record

Serial number: 0 1 maintenance time:

Equipment name: 10KV power receiving cabinet (20 1-2) EquipmentNo. GD/B 1-0 1-27 Installation location B 1/ power distribution room.

Serial number maintenance requires maintenance records.

1 Check whether the appearance is good, and all kinds of instruments, lights and signs should be normal.

2 Check whether the wires of the metering protection circuit connector are welded firmly.

3 whether the joints of various mechanical mechanisms are rusted and whether the connecting bolts are loose.

4 Check whether the crimping terminal is overheated and discolored.

5 presence of rust and arc trace

6 Clean all switch devices on the trolley cabinet.

7. Apply vaseline to the contact of the plug for anticorrosion treatment.

8 Tighten the crimping screw of each terminal.

9 Check the trolley slide rail for deformation, looseness and foreign bodies.

comment

Maintenance record card

Serial number: 0 1 year:

Name 10KV power receiving cabinet (20 1-2) Model KYN 16- 12 EquipmentNo. GD/b1-0/-27 Installation location b1-27

Maintenance plan January, February and March exercises

week

123456789 10 1 1 12 13

Actual maintenance date

vindicator

Maintenance plan April, May and June exercise

week

14 15 16 17 18 19202 12223242526

Actual maintenance date

vindicator

Maintenance plan July August September maneuver

week

272829303 13233343536373839

Actual maintenance date

vindicator

Maintenance plan1October 1 1 month1February maneuver

week

404 14243444546474849505 152

Actual maintenance date

vindicator

Supervisor: Manager V. Distribution facilities must work every year.

1, high-voltage safety appliances shall be inspected and tested once a year (power supply bureau)

2. The metering relay protection of power supply system should be checked once a year (relay power supply bureau, technical supervision bureau of metering power supply bureau).

3. Inspection and testing in lightning protection monitoring year (Technical Supervision Bureau)

4, power plant equipment cleaning once a year.

5, low-voltage electric tools for safety monitoring once a year.

6. Sign a maintenance agreement with the power supply bureau for high-voltage cable power supply lines.

7, according to the generator maintenance requirements for regular maintenance (maintenance contract can be signed).

8. The operating power supply voltage in DC substation is measured once every three months.

9, generator once a week 10 minutes of no-load test, once every ten years with load operation.

10, power supply equipment operation efficiency monitoring (technical supervision bureau irregularly)

Six, the transformation of power supply system should be considered.

1, the equipment shall choose products with high market share.

2. Choose new environmental protection and energy-saving products.

3. Consider the investment amount and return on investment.

4. Make full use of existing facilities.

5. Fully consider safety insurance factors.

6. Leave room for future function expansion.

7. Convenient energy metering

8. Consider emergency power supply and UPS power supply according to the use function.

9, the direction of the power supply line and the installation position of the distribution box should be easy to maintain.

Inspection and calibration of electricians (tentative)

1. Downlight shall be free from damage and sag, and keep the light clean and bright.

2. The exit light should be good in appearance, stable, always on, and the battery power is sufficient.

3. The spotlight should be firmly and accurately illuminated on the sign.

4. Wall lamps and lanterns should be correct, stable, intact and always on. Whether there are traces of burnt paste on the shading board, replace the damaged burnt paste.

5. The socket is damaged, burnt and loose, and the surface should be clean.

6. Fire staircase lighting should be always on, lamps should be undamaged, and energy-saving lamps should be fully equipped.

7. The dining room dimmer should be intact and flexible to use, and the damaged dimmer should be replaced immediately.

8. Courtyard lamps and wall lamps should be in good appearance. If damaged, they should be repaired or replaced immediately, and the interior of lamps should be kept clean.

9. Shoot the lights in the building, repair the broken lights immediately, and report the seriously damaged lights immediately, and do it every Friday night.

Surface cleaning of building spotlights.

10. The lighting in the public * * * area should be always on, the lamps should be in good condition, and the lamp board should be free from damage, missing corners, abnormal phenomena and peculiar smell.

1 1. The hand dryer in the guest toilet is reliable and flexible to use.

12. Whether the neon lights are in good condition and record the damage.

13. Pay attention to the clock, whether the switching time is accurate, whether the clocks in different places are synchronous, inaccurate or asynchronous, and adjust them immediately.

14. All kinds of switches, clock controls, contactors and other equipment of the cylinder should be cleaned regularly, and there is no abnormal sound or smell. Do a good job of dust cleaning and keep the cylinder clean and tidy.

15. Bad parts (such as bad ballasts, lamps, light bulbs, etc. ) shall not be stored in the fan room where materials are stored on the floor. The replaced defective parts should be sent to the garbage room in time, and the minimum storage capacity of spare parts should be guaranteed, with 4 pieces of each kind. The computer room should be kept clean and tidy, and spare parts should be packed neatly.

16. All the above lamps and equipment shall be inspected one by one in each shift according to their respective responsibilities. If it can't be repaired at that time, it should immediately report to the shift supervisor, and make detailed shift changes and make records. Daily management of engineering technicians and division of work areas. Reasonable use of universal workers, reasonable control of energy consumption, reduction of maintenance costs of various departments, maintenance of equipment, etc. It is the daily work of engineering managers and supervisors. In a word, it should be: career-oriented, talent-oriented, and build a backbone staff structure suitable for people in the engineering department.

Management is the overall activity and effective control process of an organization. Generally speaking, it uses the limited resources in the organization to achieve specific goals. In this process, the existing resources are effectively and reasonably configured and controlled through certain means. Its main contents include personnel, equipment and facilities, materials, methods and links.

Management is a science as well as an art. We often praise a well-managed enterprise. They have an effective and scientific management system, and the leading members have high leadership ability.

Management, as a practical activity of human beings, exists widely in the real society and is of universal significance to any organization. People classify and summarize the successful experiences in various social activities, scientifically refine them with rational thinking, and make them organized, systematic and procedural, so the management system appears.