What if the hotel doesn't check out?

Booking a room through an online third-party platform is essentially a contract, and both parties to the contract are merchants and consumers. This is a bilateral contract that both parties are obliged to perform. The obligation of merchants is to provide housing on time, and the obligation of consumers is to pay the house price as a consideration. If the consumer does not actually use the hotel room and the contract is not actually fulfilled, the consumer has the right to ask for a refund. If there is no default clause when the contract is concluded and the consumer has the corresponding responsibility to cancel the order, then the consumer has the right to demand a full refund, unless the consumer cancels the order and causes actual losses to the merchant, then the actual losses will be borne by the consumer.

If you can't arrive at the hotel on time due to reservation reasons and don't pay the relevant room rate or check-in deposit, the hotel has the right to arrange rooms for other customers without bearing the loss of reservation. When booking a hotel, the main obligation of the subscriber is to pay the room fee, and staying in the room is his corresponding right. Hotels have the right to charge room rates, and it is their main obligation to arrange rooms to provide corresponding services. Failure to pay the fee and arrive at the hotel on time after booking is a performance of not fulfilling the main obligations, and the hotel has the right to leave the room to others.

Different booking channels for the same property not only have different prices, but also have different unsubscribe policies. Consumers can make more choices through different booking channels according to their own needs. Hotel official (telephone, official website, official Weibo, APP, etc. ) The channel reservation is the loosest unsubscribe policy, and can be cancelled free of charge before 18 on the same day. You can save screenshots of business commitment information such as unsubscribe policy and room type information, and keep payment vouchers such as deposits and deposits to protect your rights and interests in case of disputes. If it is really necessary to cancel the reservation due to the change of itinerary, you can take the initiative to communicate with the platform or hotel and cancel the order after deducting reasonable liquidated damages. If negotiation fails, you can complain to 123 15 or the Consumer Protection Committee.

Extended data:

Deposit refers to a certain amount of money or other substitutes agreed by the parties to ensure the realization of creditor's rights and paid by one party to the other party in advance before performance.

Legal basis: Article 53 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, if an operator provides goods or services in advance, it shall provide them as agreed. If it is not provided in accordance with the agreement, it shall fulfill the agreement or return the advance payment according to the requirements of consumers; And shall bear the interest of the advance payment and the reasonable expenses that the consumer must pay.