The hotel booked by Ctrip cannot be returned. Is there any way?

The hotel booked by Ctrip cannot be returned. If the hotel reservation details show no cancellation or limited cancellation, there is no way to return it. Different hotels, different OTA, the settlement cycle is different. Maybe OTA won't pay the room rate to the hotel immediately, but after the order is placed successfully, OTA needs to pay the money to the hotel as long as it is an irrevocable order, regardless of whether the user finally stays.

Although there is no way to return the goods, it can reduce the loss, and users can apply for it on the order details page. After receiving the application, Ctrip will try its best to coordinate with the hotel or supplier, and inform the user of the coordination result within 1 hour, and try its best to reduce the loss for the user.

Extended data:

Ctrip has been constantly upgrading and improving the services of various business segments. Previously, Ctrip launched the "All X Plan" to comprehensively improve the one-stop linkage service guarantee, including: changing the hotel after confirmation, and paying the highest first night room rate to the user; If there is no room in the store, the user will be paid the highest first night room rate; Promise not to charge any extra fees from the refund service.

With the launch of the "Auxiliary Refund" service, it can be seen that Ctrip is not simply pursuing user satisfaction, but making use of Ctrip's industry-leading advantages in resources, technology and services to make new commitments to the increasing new needs of users.

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