The hotel should not have the final say on how much compensation should be paid for damaged items.

A few days ago, based on the hot consumption issues that consumers are concerned about, the Municipal Consumers Association launched a special investigation on the damage compensation situation of items in the hotel industry. The results show that most hotels’ compensation standards for damage to items are relatively high relative to market prices.

Tenants often suffer high-price claims from hotels

Not long ago, Mr. Cao, a businessman from out of town, checked into an urban express hotel. When he checked out, the receptionist said that he had damaged a towel in the room. It was damaged, so I asked for 40 yuan in compensation. He felt that the other party was asking for an exorbitant price and rejected the other party's claim for compensation. After negotiation between the two parties, the hotel finally made a concession and charged a small amount of compensation based on the actual cost of the damaged towels.

Many consumers have experienced experiences similar to Mr. Cao’s during their stay.

Regarding this issue, investigators from the Municipal Consumers Association recently made unannounced visits to five star-rated hotels and chain hotels in the city. During the unannounced visit, the investigators checked the sanitary conditions and service facilities of the guest rooms, focusing on whether signs related to damage compensation for items were placed in the guest rooms. Through investigation, it was found that the conditions of the five hotels were basically good in all aspects, but their self-established compensation standards for damage to items were higher than market prices. For example, the price list of a hotel room supplies includes: bath towel 60 yuan/piece, trash can 60 yuan/piece, air conditioner remote control 150 yuan, TV remote control 150 yuan, ordinary TV (21 inches) 2,000 yuan/set, etc.

The "high price" claim is just a warning

In the interview, regarding this high price "claim" issue, many hotel managers said in an interview with reporters that star hotel rooms Most of the supplies are "customized", and the cost price is higher than the market retail price; secondly, hotels, especially high-end star hotels, have relatively strict quality requirements. Most towels and bath towels sold in supermarkets have raw material yarn counts of 40, 60 pieces, star hotels use 100 pieces for customization. Although the standard of damage compensation is higher than the market price, when handling consumer disputes, hotels (hotels) rarely refer to the published prices rigidly, but mostly negotiate with consumers. The published prices basically only serve as a warning. Improve consumers' awareness of hotel property protection.

In response to this explanation, the relevant person in charge of the Yangzhou Consumers Association also confirmed that the situation reported by the hotel is consistent with the complaints received by the Consumers Association in the past two years. From 2009 to the present, the Yangzhou Consumers Association has accepted *** There were 22 industry complaints, none of which were related to compensation for damage to items.