Summary of hotel waiter’s work

Time flies by, and a period of work has ended. After this period of hard work, we have made more progress in our continuous growth. It is time to take time to write a work summary. . So the question is, how should I write a work summary? The following is a summary of the work of hotel waiters that I have compiled for you (selected 6 articles). It is for reference only. You are welcome to read it. Summary of the work of a hotel waiter 1

The accumulation of work experience has allowed me to grow a lot in the position of a hotel waiter. Although I was not familiar with my responsibilities when I first came to the hotel, I performed them under the guidance of my colleagues. After all, I am still in the probation period and cannot be reused in many important service tasks. In other words, it is difficult to get recognition from leaders in daily affairs if I cannot skillfully use service work skills. Therefore, through this The accumulation over a period of time has brought good service experience to the customers who enter the hotel and successfully became a regular employee. In order to create more achievements in service work, it is better to summarize the efforts during this period.

Through the completion of daily service work, it is not difficult to understand why the leaders have strict requirements on us. Although the scale of the hotel is not large, it must satisfy all employees in terms of revenue. In order to improve the service level The improvement caused me to attach great importance to the tasks assigned by the leaders. In fact, many times the hotel leaders arranged many basic tasks in order to take care of us waiters who have not been in the job for a long time. Only when the service capabilities meet the requirements of the leaders can we come back. Only through customer reception can we maintain the image of the hotel. Therefore, I made up for my own shortcomings and achieved comprehensive improvement through service work during the trial period.

Adhere to the principle of attentive service in the cleaning work of the hotel to create a clean and tidy environment. For customers who enter the hotel to rest, the quality of the environment will mean whether they will give a better evaluation. , at least a good reputation in peer competition can often bring more benefits to the hotel. Therefore, as a grassroots service staff of the hotel, I naturally have to keep the interior clean and tidy in order to be recognized by customers. After all, if I cannot maintain the right attitude in the workplace competition, It is difficult to improve the overall ability without enthusiasm in service work, so I was able to take seriously the service work arranged by the hotel leaders and accumulated a lot of work experience.

In terms of career planning, I can make up for the shortcomings in service work through my own learning. Although career promotion is still far away for me at present, I still need to study for future development. While doing a good job in service while improving one's own efficiency, one must also strengthen the understanding of various positions in the hotel. Only by being able to accurately realize one's career goals can one improve one's abilities in work and study, not to mention that even if it is to become a full-time employee as soon as possible, It is necessary to be proficient in various skills of service work. While completing the service work, I also kept in mind the leadership's teachings and learned many practical service skills.

Although I have only become a full-time employee recently, it has given me more enthusiasm for future service work. At least as a hotel waiter, I should work hard for the collective benefit to achieve better growth, so I will be more serious. Treat the various tasks of service work carefully so as to meet the requirements of hotel leaders in terms of ability. In order to achieve this goal, it is still necessary to strengthen the dedication to service work to establish one's own competitive advantage in the workplace. Hotel Attendant’s Work Summary 2

Time flies, and in the cycle of day and night, the new year is coming again. There will be a new beginning in ordinary work. Summarizing every bit of work in the past year, there are always some merits and demerits that are unforgettable. There is always something unsatisfactory in work or life. I try hard, but sometimes I don't get recognition. In this upcoming year, let me use my strengths, make the good ones better, and work hard to improve the shortcomings. Let yourself face a new beginning with the fullest spirit.

To sum up the past year, I have been conscientiously facing my responsibilities. Treat every guest with a smile, so that they feel like a spring breeze and at home when they come to the hotel. The front desk of the hotel is an important department of the hotel. In my work, I try my best to do a good job in communication and coordination between departments. Ensure that guests who stay can have a safe stay. Obey the instructions of the leader, unite with colleagues, treat others politely, obey the assignments, and do their best to do their job.

In the new year, I will continue to create value for the hotel in my ordinary work. Hotel Waiter Work Summary 3

I came to xxxx under the introduction of a friend and got the news that I would come to Beijing to study. I was very happy and cherished this opportunity. I studied hotel management for five years. I had never practiced it, so I wanted to start from scratch. This was a good opportunity, so I came to Beijing to study with enthusiasm. At the beginning, I took Jinjiang culture and theory courses. I accepted Jinjiang’s culture very much. I am also very happy to become a Jinjiang person. After the ten-day theoretical course, I couldn’t wait to come to the xxxx store with an uneasy mood. In the first week of my arrival, I was assigned to a guest room. I thought I could endure hardships. I was fully prepared. When I came to the guest room, I mainly learned from the guest room lady how to clean the room and make the bed. Although I had made full preparations, I was still so tired on the first day that I just complained and even doubted whether I could persevere. With the encouragement of the housekeeping sister, I made up my mind and encouraged myself to persevere. During the six days of housekeeping study, I learned the process of cleaning a room, the most basic bed making, bathroom cleaning and simple room service methods in the hotel. , which gave me a preliminary understanding of the basic commodities sold in the hotel. In the second week, I was assigned to a restaurant and learned a series of basic restaurant service methods from senior restaurant waiters on how to set up the table, remove the table, order, serve, and pass the dishes. And have a better understanding of the service process of the restaurant.

In the third week, I was assigned to the front desk. I like the job of receptionist very much, but I am very nervous. I don’t know whether I can do this job. But what makes me happy is that the hotel’s Most of the employees are so warm and friendly. They are not indifferent to us because we are interns. After hard work, a sweet smile from colleagues or an ordinary "Thank you" will move people. The front desk is the facade of a hotel, where guests form their first impression of the hotel. The services of the front desk basically cover all the services that the hotel can provide. Therefore, the front desk staff needs to have sufficient understanding of various departments of the hotel to provide guests with satisfactory and thoughtful services. During my studies, I gained an in-depth understanding of some basic daily front desk operations such as how hotel guests check in and out, and conducted practical operations.

The internship days ended like this day by day. I did learn a lot during these days. In addition to learning some basic skills and service knowledge, I also learned how to be a good person and how to deal with my own problems. interests and the interests of the hotel, how to handle the interpersonal relationships between colleagues, and how to adjust my mentality. What I learned more is that as a waiter, you should have a strong sense of service. When chatting with a department manager, the manager mentioned service awareness. I strongly agree with his point of view: "Service awareness not only requires waiters to have the concept and desire to provide quality services to guests, but also should have the awareness of their colleagues." The same awareness. " Hotel Attendant's Work Summary 4

I am XXXXX, the guest room foreman from the Recreation Department. At this stage, I am mainly responsible for the planning and preparation of various guest room areas before the hotel opens. It has been two months since I joined the company. The recent work is summarized as follows:

1. Complete various tasks assigned by superiors conscientiously, accurately and actively.

2. Be proficient in the facilities, equipment and hardware measures within the jurisdiction.

3. Improve the department’s detailed training plan and training time and communicate with leaders in a timely manner.

4. Inspect the site to familiarize yourself with the progress and changes of the site, check and report the engineering problems and loopholes existing in the department in a timely manner, and track and solve the recorded problems in a timely manner.

5. Communicate and coordinate with various departments, and actively participate in various trainings organized by the hotel.

During the two months in Pattaya, I relied on my love for work, sense of responsibility, hard work, and studiousness to learn a lot here, and met many colleagues and friends. In this harmonious and friendly atmosphere, I have further improved myself in all aspects. I would like to thank this company from the bottom of my heart for giving me such a good platform for self-improvement. I would also like to thank the leaders and colleagues here for their enthusiastic help and guidance, which makes me more confident in my work. Do your best and be ready for the opening of the Pattaya hotel.

While improving myself, I will do my best to correct and overcome my shortcomings. Strengthen interpersonal communication skills, learn more about everything, and enrich your professional knowledge.

Future work direction:

1. Overcome one's own shortcomings, improve work efficiency, and complete work better.

2. Be proficient in the training materials of this department and use them rationally.

3. Provide training for new employees who are about to join the company and set a positive example.

4. Earnestly complete all tasks communicated by leaders and set an example for customer service procedures. Hotel Waiter Job Summary 5

More than 90% of our company’s employees are young employees. I want to ask you a question: "Are you ready for the company's business development?"

Maybe you will say: "I am just an ordinary employee working in an ordinary position. What can we do? That’s all the leadership’s business!”

Here I want to say loudly: “You are wrong! In the process of the company’s business development, although we are just ordinary members, we are in ordinary positions. , but the practical actions of you and me are the cornerstone of the company's development and progress! The company's hotel work is also a bridge to the market economy, related to the health and happiness of millions of food consumers, and connecting the hearts of thousands of people! ”

During this period, I learned about the hotel’s guidelines, layout, department divisions, work assignments, personnel positioning and other conditions. The General Department performs office functions and is a contact It is an important department of leaders and employees. I am honored to be a member of this small group. Although it is very trivial to be responsible for collecting meal tickets every day, it can reflect the strictness and advancement of our hotel's management. Quality inspection is the most important thing for anyone. It is a necessary and important safety department for the enterprise. As a service industry, quality inspection is a top priority. Whether it is the hygienic condition of the guest rooms or the appearance of the catering waiters, they all affect the operation and development of our hotel. From the beginning, I "I only know" and "see" that I now have a pair of insightful eyes. This is a progress and a great gain for me. I am not talking about how great I am, but that I am united by such a person. Moved by the dedication and pragmatism of the collective, the dedication is selfless so it is warm, and the passion is fiery so it shines. This is the wealth and strong capital of the enterprise!

2. Problems

Due to various reasons, there are many problems in my work:

1. It is easy to bring personal emotions into my work. At work, be enthusiastic and thoughtful when you are happy, and be lazy when you are unhappy. In the future, try to overcome this situation at work, and truly establish in your mind that the customer is God

2. Handover At that time, due to lack of consideration, I thought that small problems did not need to be explained clearly, which led to problems of this kind and that. The school did not know that small things can easily lead to big mistakes. We must take strict precautions in the future to avoid mistakes.

3. Learning experience

As a business place under a public institution, the International Hotel has its unique advantages. From the management system to the scale of development, it has become the leader in the same industry. Outstanding, the overall quality of employees has also been influenced in the specific atmosphere of the university. Leaders can be far-sighted, develop external markets while considering the interests of employees, and have the concept of knowing the general situation and considering the overall situation. Although this is an emerging The company is a company with vitality and creativity. Every day here, I can see hope. I have indeed learned a lot these days. In addition to learning some basic skills and service knowledge, I have also learned how to be a good person, how to handle my own interests and the interests of the hotel, how to handle the interpersonal relationships between colleagues, and how to be a good person. Adjusting my mentality made me understand that as a waiter, I should have a strong sense of service. When chatting with a department manager, the manager mentioned service awareness. I strongly agree with his point of view: "Service awareness not only requires waiters to have the concept and desire to provide quality services to guests, but also should have the same attitude towards their colleagues." consciousness.

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IV. Rational Suggestions

The development of things has two sides. As an emerging enterprise, under the impact of the wave of market competition, it will definitely show its weak side and there will definitely be contradictions. As long as we find a way to solve the problem, we will reach a higher level. Competition is also the biggest driving force for the development of enterprises. The key is to master the skills of competition to avoid competition, enhance the awareness of innovation, and have the courage to break traditional concepts, business concepts, and management Innovation is gradually moving from a market-oriented to a people-oriented management mechanism to create a brand enterprise with Jiada characteristics.

5. Plans for next year

Honors are just recognition of previous work. , is the motivation for me to work hard to do the essential work. The next step of work is also a starting point. With new goals and new challenges, there should be new improvements. In the next step of work, I will strictly demand myself as an excellent employee and report diligently. , study diligently, summarize diligently, and contribute your own strength to the development of the hotel! Summary of the work of the hotel waiter 6

Time flies by, and I always want to soak in the water naked in the rare cool summer. In the past, in our memories, the coolness of autumn during the harvest season, when everyone was smiling during the golden period, has become fixed. Everyone has already experienced the cold and dry winter, and the chill that is slowly coming tells us that the New Year is almost here again.

The New Year is coming soon. Like water, in the past 2009 years, I have walked side by side with all the staff of Contour Line for a short period of seven months. Now I will summarize the work report at the end of the year and the last month as follows, with any deficiencies and inappropriate points. Please comment and correct me from the company leaders.

1. My growth.

I joined the company on June 6 this year and started learning the real-life CS radium warfare instructor. When I first came to the company, I just thought this project was fun. Maybe it was because I had just been discharged from the army and had a deep affection for guns. I thought I would stop playing with real guns this time and play with fake guns. In this way, I started my "radium warfare career". In fact, there is no comparison with the real flames of war in the field army. The difference is that all the situations the army faces every day are serious and waiting. High Line is a pleasant and entertaining business activity. In my army, you never need to say a word, nor do you need to have a sense of humor. What is really required is absolute obedience and proficiency in mastering the skills you need. Yes. So when I first came to Contour Line, I still liked to silently study and solve problems by myself. I think my growth here is great. Occasionally, I will be humorous, and it is no longer the leader of the army who talks about me. "The face of an unsmiling and cruel killer, a pair of melancholy and resentful murderous eyes"

I have many years of experience in leading troops and going to local corporate schools for internships and military training, and I am an outstanding member of the army. The backbone of the troops are excellent teachers and instructors in enterprises and schools. Perhaps it is the iron-blooded discipline of the army that prevents us from smiling and teasing, but we must lead the team on the contours and our lives must be colorful. It required a bright face and a witty language organization, and I guess that was my progress because I gradually got there. This also fully shows that my troops and I are really "out of date".

After I took over all matters related to the Radium Warfare, I carefully studied Shi Qiang’s leadership style, language and organization, and at the same time stepped up my research on troubleshooting, repair and maintenance of the Radium Warfare equipment. It can be said that I took over the equipment. There are many problems, but I have never raised them because I regard them as my job and my responsibility. When I report to Mr. Gao, I just want Mr. Gao to do it personally. This is not what a company boss should do. things to deal with. As a deployer, this must be done. I like the fact that everyone in the company gets along quite harmoniously. This is one of the reasons why I can stay here for a while, regardless of how much I work and how much I get. In fact, a person's abilities and what he can do are far more than that. It can be said with certainty that no one else in the company had to worry about the Radium War after it was handed over to me. I was a one-stop nanny-style management.

2. Our problems.

No one is perfect. Because everyone’s growth environment and experience are different, everyone is different. This makes it impossible for us to be without shortcomings when facing others. We come from different places, we have different educations, our backgrounds are different, and our personalities are very different from each other.

It's like we are reassembling new parts to run in a big machine called Contour. It needs a certain amount of running-in and proper lubrication. Soon after arriving at the contour line, I wanted to develop in expansion, because I think the work of expansion is much easier than that of Radium War. There is no equipment support and logistical support in the early and late stages of expansion. Unlike the Radium War, there are many things to do before and after. , and I am doing everything about the Radium War by myself. Such responsibility sometimes feels quite tiring, but I didn't say anything and my occasional complaints were laughed off. Later I discovered that the workload was not very large, but occasionally it would be very hard when I was busy, so I started to muddle along like a monk. This is my problem and my fault for not being able to maintain my enthusiasm for work and motivation for learning.

What I want to really say is that if our contour line continues to develop, there will be no 'heroes'. In fact, apart from the founder, contour line can do very well without anyone. . During the World Cup, the media, teams and sponsors promoted Ronaldo as the team's hero, but they lost the World Cup. A team that wants to win a game is unstoppable and it shouldn’t be ‘me’ but us. The same goes for contour lines. When we, the ‘new parts’, join the machine, we need to coordinate and work hard with each other. Although we can all perform our duties well, I still think that our collective still lacks certain communication and interaction incentives to some extent.

3. My plan.

At the end of the year, to be honest, I am thinking more about how to spend this year and how to go about my own journey after the new year. People who have no long-term worries must have short-term worries, but many times they tend to become a dwarf of action. They think of thousands of ways at night, but still take the same path in the morning. My future planning goals are very clear and quite slim. This forced me to go back and pick up my messy steps and plan my next move to win the overall situation and win the future.

The next step will still focus on the responsibilities of the contour line and do my best, because the army has forged me. As long as you give me the things to do, you only need to know that the results will be good. . The goose leaves a voice and a person leaves a name. I won’t be famous forever, but I won’t be infamous forever. When I leave my job, even if I leave nothing behind, I still left my footprints here. No matter whether I act in a hurry or calmly, At least I made the restroom on the contour line clean. As a radium warfare instructor, it seems that my 'most proud work' is to make it look brand new.

The above is my 20xx year-end summary. I feel relatively happy during the contour days, and I am proud to share the joys and sorrows with you. Finally, I wish you all good health, smooth work, and all the best in the new year. In the Year of the Rat, the Tiger and the Tiger will be prosperous, and you will enjoy great blessings, good fortune, and make a lot of money.