How does the hotel wake-up service know that others are awake?

You were awake when you answered the phone.

1. preparation: prepare the wake-up service record form and pen; Convenient for real-time recording.

2. Answer: Answer the phone within 10 second after ringing; Say hello to the guests in standard Chinese and English, and report your post name. Hello, operator, what can I do for you? Let the guest know that we are waiting for his call. The phone rings, suggesting that the guest's telephone line is unblocked; The phone rang twice, hoping someone would answer it. Therefore, we need to answer the phone before it rings three times.

3. Listen carefully: don't interrupt the guest, listen carefully and confirm the guest's request.

4. Repeat: clearly repeat the room number, the guest's name, the date and time of the required wake-up service, and politely ask the guest if he needs to wake up for the second time. After confirming with the guest, all the details are recorded in the wake-up record, and the guest's name and room number must be checked in the system. Repeat the key statements and information of the guests, respect the guests and avoid misunderstanding.

5. Thank you: Thank you for calling and wish the guests good night; Think more about the guests.

6. End the call: Wait for the guest to hang up, and then hang up lightly. To provide manual wake-up service for VIP, the switchboard staff must fill in the wake-up service form carefully. If guests have special requirements, they need to indicate them in the form and record them in the record book. The special requirements of guests are input into the system to provide good service for future guests.

7. Require continuous and fixed wake-up service: If a guest requests wake-up service for several days in a row, he/she should register on the wake-up service registration form for the following days, and then the night shift staff will update it in the automatic wake-up service system every day. Check the wake-up service on the service day to prevent room change and early departure, and ensure the accuracy of the wake-up service.