If you are a hotel manager, what do you think you need to master to win the trust and cooperation of employees through communication?

Seven methods of interpersonal relationship or effective communication

There are thousands of ways of people's behavior, just like people's images, there are never two exactly the same. Living in this changeable social environment, we will meet all kinds of people in our lives. In order to survive and develop, we must learn to deal with all kinds of people. Remember, dislike is not equal to hate; Not accepting is not equal to hostility. It is necessary to establish an effective communication mechanism, try to look at the problem from the other side's point of view, tolerate and understand each other, and gradually establish a relationship of mutual trust.

Effective communication skills

In the process of communication management, we should be good at using nonverbal signals to pave the way for the effect of language. Sincere smile, warm handshake, attentive manner and respectful greetings can bring goodwill to each other and enliven the communication atmosphere.

1, mutual praise

This is almost a tried-and-true special effect communication lubricant. There is no one in this world who doesn't eat praise. Learning to praise will make any communication smooth.

2. Be good at listening. (1.) Overcome egocentricity: Don't always talk about yourself. (2) overcome self-righteousness: don't always want to be dominant. (3) Respect each other: Don't interrupt the conversation and let the other person finish. (4) Don't get excited: Don't rush to conclusions, don't rush to evaluate each other's views, don't rush to express suggestions, and don't have a heated argument because you disagree with each other. (5) Try not to listen and ponder what he will say next. (6) Pay attention to some details: don't know what you shouldn't know, don't play tricks, don't be distracted, and don't mind the characteristics of others.

3. Lighthearted humor is not only a ladder and springboard for harmonious dialogue, but also a panacea for solving conflicts, dilemmas and malicious provocations. Humor is the wisdom that makes people laugh.

4, bare chest

Also known as undefended tactics, it is intended to clearly show people to give up all defenses, be open-minded and treat others sincerely. Many non-verbal signals of human beings are for this purpose, such as saluting, shaking hands and bowing, to show the communicating party that they have no weapons in their hands.

5. Seek common ground while reserving differences

Also known as the greatest common divisor tactic. Only by finding similarities can people solve conflicts. No matter how far apart people's ideas are, they can always find the same sex. With * * *, there is a fulcrum to build a bridge of communication.

6. Simply put,

This is a shortcut to improve communication efficiency. It is a skill to be able to explain a very complicated and profound truth in very popular language. The greatest feature of the master's language is that it is vivid and simple, easy to decode and therefore easy to understand.

7. Be helpful. Be kind to others and be friends. The core of goodness and righteousness is to help others.