Three characteristics of hotel conference service etiquette

1. Although the conference service is carried out as planned and the processes are orderly, there are often some unexpected situations: if there is a temporary phone call to tell the participants, the staff should go to them and tell them softly;

If you want to inform the leaders on the rostrum, you'd better use notes to convey the notice, so as to prevent the staff from walking frequently on the stage and whispering to distract others and affect the meeting effect;

If there is a mistake in the meeting due to improper work, the staff should deal with it quietly as soon as possible, don't disturb others, and don't panic and run back and forth, so as not to affect the atmosphere and normal order of the meeting.

2. Pay attention to adjust the temperature and humidity of the meeting room to create a comfortable environment. The temperature of the conference hall should generally be controlled between 24℃ and 25℃ in summer and between 20℃ and 22℃ in winter.

standard

1. Layout specification: the layout of seats, flowers, notes and teacups should be arranged according to the etiquette specification, reflecting the protocol order and meeting grade.

2. Process specification: reflected in conference services. All procedures and processes are determined and planned in advance, and the important parts have to be reviewed repeatedly by the organizer. In reception service, etiquette service personnel should divide their work.

There are standard arrangements for pick-up, sign-in and guidance, and corresponding plans are provided according to experience and the requirements of the organizer. Only in this way can the conference service be busy and not chaotic.

in time

1, general meetings are very time-sensitive, and everyone emphasizes starting on time and ending on time. The service plan thus formulated should also reflect these characteristics. Divide the reception plan according to the time period to ensure that the secret service is in place regularly.

2. On the one hand, we should emphasize the timeliness of the meeting, on the other hand, we should make various corresponding plans for the postponement and rescheduling of the meeting;

At the same time, the preparatory work before the meeting should be completed on time and with high quality according to the time plan, such as the preparation of meeting materials, the layout of the meeting place and the debugging of meeting equipment. If it is not completed within the completion time, it will inevitably bring inconvenience to the conference work.