Hotel emergency plan

Model essay on hotel emergency plan (5 general articles)

In ordinary daily life, some unexpected things will inevitably happen. In order to control the development of accidents, it is often necessary to make emergency plans in advance. So what problems should we pay attention to when preparing the emergency plan? The following is a sample of hotel emergency plan (generally 5) I collected for you, hoping to help you.

Hotel Emergency Plan 1 In order to ensure the efficient and orderly emergency work in the event of a destructive earthquake, minimize the disasters caused by the earthquake, and ensure the life safety of the center's property, guests and employees, this plan is formulated in accordance with the People's Republic of China (PRC) Earthquake Prevention and Disaster Mitigation Law and in combination with the actual situation of our center:

First, the earthquake emergency leading group

Team leader: to be determined (attach office phone number and personal effective contact information)

Executive Team Leader: To be determined

Deputy leader: to be determined

Member: to be determined

When an emergency happens, the chief attendant is responsible for handling it before the team leader, executive team leader or deputy team leader arrives.

Main responsibilities: responsible for organizing, coordinating and comprehensively handling matters related to earthquake relief; Grasp the earthquake situation and disaster situation, report to the superior at any time, and inform the working groups of the headquarters; Raising and distributing funds and materials for disaster relief; Responsible for the daily affairs of the headquarters.

Second, the tasks and responsibilities of each group.

(1) Emergency rescue and disaster relief team (it is recommended to be mainly composed of engineering department, Chinese kitchen and security department)

Person in charge: to be determined

1, quickly mobilize personnel and equipment to rescue the buried personnel;

2, timely delivery of seriously injured and deployment of relief supplies;

3. Shut down and cut off power transmission, gas supply and water supply systems (except emergency lighting system) and all kinds of open flames immediately after the earthquake to prevent other disasters from breeding after the earthquake.

4 repair power supply, water supply, gas supply and other pipelines and equipment, and quickly restore power supply, water supply and gas supply. Main responsibilities: Organize and direct teachers and students in the hospital to quickly carry out rescue and relief work, including rescuing buried personnel;

5. Ensure smooth communication equipment and ensure that information can be received and released at any time.

(2) Medical rescue team (it is recommended to be mainly composed of marketers and employees who know medical knowledge)

Person in charge: to be determined

1, prepare enough medicines, instruments and equipment;

2, according to the command of the leading group, immediately on-site rescue;

3, according to the disaster, the deployment of rescue forces, the proper placement of the seriously injured.

(3) Public security group (it is recommended to be mainly composed of public security personnel)

Person in charge: to be determined

1. Strengthen the patrol inspection of public security in the unit and take effective measures to ensure the safety and stability of the center;

2, check the safety measures of various departments and fire equipment in good condition and availability;

3, after the earthquake disaster, do a good job in the security of key parts;

4. Maintain public order and prevent all kinds of sabotage activities;

5, urge the relevant departments to take effective safety precautions;

6. unblock the traffic in the city center.

(4) Personnel evacuation group (it is recommended to be mainly composed of personnel from catering department and housekeeping department)

Person in charge: to be determined

Hotel Emergency Plan 2 1, Security Department

(1) Responsible for on-site command, organizing and directing volunteer firefighters and nearby employees to put out fires, save people and save things.

(2) Prepare to push the fire-fighting equipment truck and the large-capacity fire extinguishers, smoke-proof gas masks and demolition tools necessary at the site to ensure the supply.

(3) Assign security guards or volunteer firefighters to control the use of fire elevators on the first floor of the hotel.

(4) Assign security personnel or volunteer firefighters to perform alert tasks on the burning floor, guide the evacuees to a safe area, and evacuate in an orderly manner, so as to prevent people from looting in troubled waters and creating troubles.

(5) The parking lot team should strengthen the security of the hotel periphery and all entrances and exits. The task of the security guards outside the hotel is to clear the roadblocks in the driveway, guide the irrelevant vehicles around the hotel and in the store to evacuate, and maintain good order for the safety fire brigade to carry out fire fighting operations.

(6) The public security control room should pay close attention to the unguarded floors and entrances and exits, and timely discover the spread of fire and the looting and destruction of criminals.

2. Engineering Department

(1) Send technicians to the fire pump room to ensure the normal operation of the fire pump and uninterrupted water use.

(2) Send an electrician to control the power supply in the fire area, cut it off in time, and try to solve the necessary lighting at the fire fighting and emergency rescue site to ensure uninterrupted power supply for fire fighting.

(3) Lower the passenger elevator to the ground floor and close it. The fire elevator is switched to manual control and handed over to the public security fire brigade and the Ministry of Security.

(4) Turn off the air conditioner and gas main valve.

(5) Organize the personnel of this department to put out the fire.

3.housekeeping department

(1) Housekeeping department should prepare enough wet towels for guests and firefighters to prevent smoke from choking people.

(2) Organize the guest room staff to put out fire and rescue, evacuate the guests to a safe area, and cooperate with the front desk staff to accurately count the number of evacuees to calm the guests' mood.

(3) If there is a guest room fire, send someone to stay on guard after extinguishing the fire.

(4) Close the front desk, take good care of money, bills and equipment, prepare the passenger registration form, check with the floor staff of the guest room whether all the guests have been evacuated to the designated place, and appease the guests.

(5) The luggage room should take good care of the luggage stored by the guests and quickly move it to a safe area according to the instructions and depending on the fire.

(6) Before receiving the evacuation order from the commander-in-chief, the telephone switchboard room should stick to its post and transmit fire information and command instructions quickly and accurately.

(7) Close the business center and entertainment center, appease and evacuate guests, take good care of money, bills and equipment, and evacuate and evacuate materials, commodities and equipment as instructed.

4. Food and Beverage Department

(1) Stop business and take care of money and things.

(2) The kitchen should turn off the gas valve.

(3) According to the instructions or according to the fire, the waiter will guide the guests to evacuate to safety.

(4) Organize department personnel to put into fire fighting and rescue operations.

(5) Prepare and provide food for firefighters and guests.

5. Sales Department

Organize the evacuation and fire fighting work of outsourcing units.

6. Other departments and offices

(1) Assist medical staff in on-site rescue.

(2) Arrange vehicles and drivers for standby deployment.

(3) Designate a special person to be on duty in the department for operation guidance.

(four) organize personnel to put into fire fighting and rescue work, and provide other items needed for fire fighting and disaster relief.

Hotel Emergency Plan 3 In order to do a good job in typhoon prevention, the Hotel Emergency Plan for Typhoon Prevention is revised and issued, and all hotels are requested to follow it.

I. Organizational structure and responsibilities

The hotel set up the emergency headquarters for flood prevention and typhoon prevention. When the typhoon comes, all members of the headquarters must immediately do a good job in flood prevention and typhoon prevention and hotel duty. The organization is as follows:

Commander-in-Chief: Executive General Manager of the Hotel

Deputy commander: the general assistant in charge of safety work in the hotel.

Member units: Housekeeping Department, Catering Department, Front Office Department, Engineering Department, Security Department and Finance Department.

Second, the typhoon prevention program

(1) Pre-typhoon self-inspection preparation

1. Front hall: collect decorations such as banners, lanterns and POP bulletin boards at the door; Put a typhoon information bulletin board in the lobby or elevator entrance, and prepare a typhoon reminder card to the housekeeping department for distribution into the room; Prepare umbrellas and rain gear. Every employee at the front desk should know the typhoon information, answer the guests' inquiries in time, and prepare the emergency lighting at the front desk. The lobby assistant should set up a post in the lobby, do a good job of customer inquiry, pay attention to the situation at the door and lobby and report in time to ensure the normal business order of the lobby.

2. Housekeeping Department, Catering Department and Finance Department: Check and close the doors and windows of all rooms, boxes, walkways and corridors; Do a good job of' typhoon prevention' to the guests, and notify the housekeeping department to issue typhoon warning cards to the rooms; Prepare emergency lighting;

3. Operator: responsible for understanding the typhoon situation and reporting to hotel leaders and relevant departments in time; Prepare emergency lighting and walkie-talkies, check whether the standby power supply of the switchboard works normally, provide emergency service for power failure under the guidance of the department manager, and do a good job in guest inquiry service.

4. All departments should prepare for the loss of linen 1 day in advance in case of emergency.

5. The Engineering Department will conduct a comprehensive inspection of the hotel periphery, platforms, neon lights, billboards, satellite receivers, doors and windows of various business departments and tenants, and reinforce them with wires, ropes and wooden stakes. And temporarily dismantle the unstable store. Check the important parts such as the underground electrical room, strengthen the hotel door, and cut off the circuit that may cause fire due to short circuit. The pool should be filled with water to ensure the normal supply of water, electricity and gas in the hotel, and sufficient sandbags should be prepared.

6. The comprehensive office is responsible for conveying typhoon information to all employees of all departments, and arranging the heads of all departments to stay in the store for duty.

7. The security department informs the dormitory security guards to be diligent, and cooperates with the engineering department to check whether the sewers and ditches in key parts such as the periphery and roof of the hotel are unobstructed, and prepare lighting appliances, rain boots and raincoats, helmets, flashlights and emergency lights.

(II) Re-inspection: The heads of the General Office, Engineering Department and Security Department shall re-inspect the preparations of all departments according to the above provisions.

(3) When the wind is strong, emergency procedures should be started:

1. The heads of the security department and the engineering department should stay in the hotel, deal with sudden dangers at any time, and ensure that there are enough manpower and material resources to do emergency maintenance and remedial work.

2. If there is water seepage in guest rooms, boxes, linen, drinks and food warehouses, subordinate departments should immediately transfer the contents of the rooms to a safe place, and the engineering department should do a good job of plugging and drainage.

3. The rainwater at the front door may flow backward into the lobby, and the security department and the engineering department will pile sandbags at the door to prevent the inflow. PA class is responsible for sending additional personnel to clean up the accumulated water.

4. Rain from the back door may flow back into the employee elevator. The security department and the engineering department will pile sandbags at the back door to prevent the inflow. The security guard at the back door post is responsible for removing stagnant water. If the rainwater has flowed backward into the elevator, the engineering department should immediately control the elevator to the floor above 1F, and it is forbidden to let the elevator run to-1f-2f.

5. When the wind is strong, the front door and back door should be reinforced with wooden plugs and boards to prevent the glass door from being damaged by the wind. When strengthening, some glass doors should be kept open properly to reduce the wind resistance to the glass doors. The front door glass should be the responsibility of the bellboy and the foreman of the security department. The rear door glass is guarded by the security guard at the rear door post.

6. When the wind is strong, the porter of the past security guard should pay attention to falling objects and guide the guests to park their vehicles in the underground garage. They should wear safety helmets when necessary. The desk lamp and flowerpot placed at the front desk should be put away in the front hall to avoid being blown down by the wind.

7, if there is water in the elevator, the engineering department should immediately start the drainage system, eliminate water, so as to avoid if the wind is strong and the passenger elevator can't run, the dining room screen should be pushed to the elevator.

8. In case of power failure, the engineering department will immediately contact the property office to generate electricity and restore lighting. The security department maintains the security order of the hotel during the power failure. In case of power failure, the restaurant manager is responsible for taking care of the cashier in place, and the cashier at the front desk is the responsibility of Qianmen Gang and Security Department 02 or 0 1. Assistant manager of the lobby,

0 1 02: Do a good job in elevator service, ask if there are any detained guests, and do a good job in appeasing the detained guests. Floor staff and department managers should be dispersed to all floors and restaurants to explain and appease the guests.

9. When the drainage ditch is blocked, the Engineering Department and the Security Department will send someone to dredge it. Dredging personnel should pay attention to their own safety and must wear safety helmets. If necessary, you should wear a safety rope, and two people should cooperate with each other in tandem. Pay attention to whether the electrical equipment on the roof equipment floor has leakage.

10, when the wind is particularly strong, the office should be responsible for informing the dormitory staff not to go out, and the staff living outside the store should arrange to stay in the hotel. The heads of offices and departments should discourage off-duty personnel from leaving the hotel, and the office should make accommodation arrangements for stranded personnel.

1 1. The switchboard is responsible for understanding the typhoon situation through TV and reporting the typhoon situation to the heads of various departments in time. If airports, highways and bridges are closed, they should report to the front hall in time, and the front hall should inform hotel guests in time.

12. The executive general manager of the hotel, the manager of the engineering department and the manager of the security department should stay in the hotel to make emergency preparations. Whether other department managers stay in the hotel or not shall be subject to the hotel arrangement, and if they leave the hotel, they shall be reported to the hotel administrative director for approval.

(four) after the typhoon caused hotel losses, all departments should summarize and report the losses within two days.

Hotel emergency plan 4 1. Emergency self-power generation

When the external power supply is suddenly interrupted, the engineering department (or power department) should start the emergency diesel generator set prepared in advance (fully automatic) and send the power into the low-voltage distribution system within 15 seconds.

First of all, it is necessary to meet the use requirements of the safeguard power supply (or emergency power supply) section. The power supply scope includes:

Indoor porch lighting; Lighting of each passage in the guest room area;

Lighting of all safety exits and evacuation stairs; Partial lighting of corridors in public areas;

Lighting of important business places (reception in front hall, business center, catering reservation, etc.). );

Electricity consumption of important conference halls and performance venues;

Lighting of important computer rooms (such as power distribution room, security monitoring center, fire monitoring center, computer room, broadcasting room, telephone room, etc.). );

Electricity consumption of important mechanical and electrical equipment (such as power generation and distribution system charging equipment, safety monitoring equipment, automatic fire alarm equipment, telephone program-controlled switches, computer hosts, broadcast hosts, fire elevators, underground submersible pumps, etc.). ).

When the load redundancy of emergency generator is large (standby power supply of fire pump), power supply of some passenger elevators can be restored as appropriate. Gradually liberalize the use of air supply and exhaust systems and equipment in various regions. When the generator load reaches 80% of the rated value, the load cannot be increased. Leave a certain margin to alleviate the fluctuation of power load (such as elevator starting).

When the self-generating situation is stable, know the reason of external power supply interruption and restore it in time. Hotels with the second municipal power supply can consider switching to the second power supply, but they should contact the power supply dispatching department in advance and get the consent before switching power supply. Only one hotel with municipal power supply needs to generate electricity by itself, and then switch to normal power consumption after insisting on restoring municipal power supply.

Two. Responsibilities of each post

1. Engineering Department: The duty manager (with the highest position) should arrive at the power distribution room as soon as possible to assist in power dispatching. The chief dispatcher is the electrician on duty According to the running state of the generator, power distribution is carried out on the premise of ensuring the safety of power generation equipment. Other computer room managers should return to the computer room as soon as possible, monitor and cooperate with the computer room equipment for power conversion.

2. Security Department: The security guard on duty (perhaps the supervisor) should arrive at the security monitoring center as soon as possible to observe the operation of all monitoring equipment. Whether the equipment is affected by the conversion film, what is the situation of the main entrance (emergency exit) of the hotel, what is the operation status of the automatic fire alarm system, whether technical support from the engineering department is needed, or whether security guards are sent to strengthen the security work in some areas. After the power returns to normal, it will resume normal operation.

Hotel Emergency Plan 5 I. Purpose and Basis

In order to organize rescue in time and effectively in case of emergency and minimize losses, this plan is formulated according to the Emergency Response Law of People's Republic of China (PRC) and the requirements of relevant departments, combined with the actual situation of the hotel.

Second, institutional setup.

In order to fully ensure the implementation of this plan and put the responsibility on each responsible person, an emergency team is established, and its members refer to the existing model of the hotel safety management Committee.

1. List of emergency team members:

Team leader: (General Manager)

Deputy leader: deputy general manager and assistant to the general manager.

Members: Director of Office, Manager of Finance Department, Manager of Sales Department, Manager of Catering Department, Manager of Housekeeping Department, Manager of Security Department, Manager of Engineering Department and Chef.

2. The responsibilities of each member of the team:

Team leader: responsible for organizing, directing and coordinating the emergency response team;

Deputy leader: responsible for inspecting and guiding the implementation of emergency measures;

Member: Responsible for the implementation of emergency measures, rescue organization and aftermath disposal of the departments under its jurisdiction, and assisting the Group in handling various emergencies.

In case of emergency, the shift supervisor is responsible for pretreatment before the members of the disposal team arrive.

Third, the scope of emergencies.

1, public security: robbery, kidnapping, fighting, homicide, natural death, falling off buildings, terrorist activities;

2. Fire fighting: fire and technical failure;

3. Natural disasters: floods, lightning strikes, storms and earthquakes;

4. Food hygiene: poisoning.

Fourth, emergency measures

(1) public order

1, emergency measures for robbery cases:

(1) When a hotel robbery happens, if the robber is armed, the on-site staff should avoid confrontation with the gangster, keep calm, and observe the gangster's face, body shape, clothes, hairstyle, accent and other characteristics. Never act rashly, lest you cause unnecessary casualties. If the monitoring center finds a hotel robbery, it shall immediately notify the department manager or foreman and report to 1 10 as instructed;

(2) If the robbers fled the scene by car, they should write down their license plate number, color, model or brand, and record the number of people. At the same time, you can follow it by taxi or other means of transportation, and report the position and orientation to 1 10 with communication tools, so that the police can organize forces to set up checkpoints to intercept it. Pay attention to concealment during tracking to ensure your own safety;

(3) Protect the site. Don't touch the weapons and tools left by the robbers, draw a warning range, and don't let irrelevant personnel enter the scene;

(4) If it is impossible to leave the evidence left by the robbers on the main roads and public places. One by one, they should be packed in plastic bags and marked and handed over to the police for handling;

(5) Cooperate with public security organs to visit witnesses and collect robbery information. At the same time, the relevant personnel shall not leave before the public security personnel investigate the site or finish the treatment;

(6) The personnel present shall not disclose any information to the media or irrelevant personnel, and shall not take photos;

(7) If there are any injured persons, they should be sent to the hospital for treatment immediately and report to the public security organ.

2. Emergency measures for hostage-taking cases:

(1) When a hostage kidnapping case occurs in the hotel, the service personnel shall immediately report it to the department manager, the foreman and the security department;

(2) After receiving the report, the emergency team should call the police at the first time;

(3) Before the police arrive, it is necessary to ensure that the news is not leaked, and it is strictly forbidden to disclose the situation to irrelevant personnel, so as not to cause panic among guests and onlookers, which will lead to robbers taking risks and endangering the safety of hostages;

(4) Try to meet some reasonable requirements of robbers, such as sending water and vegetables to stabilize the robbers' mood;

(5) Security guards and engineers are on standby nearby to coordinate with the actions of public security personnel and draw a warning range. At the same time, evacuate the guests in the room where the robbers are located to prevent the robbers from carrying explosive dangerous goods;

(6) Collect and sort out information such as room occupancy, surveillance video and engineering drawings in time and provide them to the police.

3. Emergency measures in case of combat:

(1) When there is a fight in the hotel, immediately stop discouraging it and disperse the onlookers;

(2) If both parties do not listen to stop, the situation continues to develop, and there is an uncontrollable trend at the scene, they should report to the public security organ in time and notify the relevant department personnel of the hotel. Security guards should be vigilant to prevent the situation from expanding;

(3) If the hotel articles are damaged, the fighter should be stopped and demanded compensation. If there are injured people, the traffic police will give first aid and then deal with them. The scene must be kept intact for the police to investigate and assist the police to identify the troublemaker;

(4) If the fighter escapes by car, he shall write down the characteristics such as license plate number, color, vehicle type and number of people, and the traffic police shall handle it;

(5) Security personnel assist the police in investigating the fighting scene and collecting various fighting tools.

4, murder, natural death, falling cases of emergency measures:

(1) When there is a murder in the hotel, the service personnel should immediately report to the general manager, department manager, foreman and security department;

(2) The person who received the report immediately called the police and immediately set up an emergency team to effectively assist the police in the shortest time and clean up the scene;

(3) The security guards assist the police to investigate the scene, transport the bodies as soon as possible and clean up the scene;

(4) The Security Department shall cooperate with the police to deal with the aftermath.

5. Emergency measures for terrorist cases:

(1) There are two main types of terrorist activities: explosive suspects and explosive threats;

I. Explosive suspicious objects

(1) If the hotel finds a suspicious explosion, it must report it to the security department immediately;

(2) The security department should immediately investigate the site after receiving the report, but it is not allowed to touch suspicious objects easily. When it is impossible to confirm suspicious objects, immediately call the police, and draw a warning zone to prohibit irrelevant personnel from approaching;

(3) the security department requires the switchboard to inform members of the emergency response team to come to the store to assist the police;

(4) According to the appearance of suspicious objects, the monitoring center searches for suspects through monitoring videos and collects relevant information for the traffic police to handle;

⑤ The Security Department and the General Management Department cooperate with the police to deal with the aftermath.

B, explosion threat phone call

(1) When the hotel receives an explosion threat call, the answering staff should get as much information as possible and record it during the answering process;

(2) After the phone is hung up, the receiver shall immediately report to the department manager, general manager and security department, and shall not spread any news to the outside world;

(3) The general manager will call the police decisively as appropriate;

(4) The Security Department can deploy personnel from relevant departments to assist the police in searching suspicious items in non-key areas of the hotel after on-site training by the police;

Ⅰ. The emergency team or safety manager is responsible for guiding the appropriate search actions;

Two. Without confirmation, the personnel involved in the search shall not touch or interfere with any packages, boxes and other suspicious items that may contain explosive devices;

Three. If you find any situation, you should report it to the emergency team or the manager of the security department in time, notify the police after receiving the report, and send security personnel to isolate and guard the area with bombs or suspicious objects;

Four. When the police arrive at the scene to detect and dismantle suspicious items, they should evacuate irrelevant personnel nearby, and notify the managers of relevant departments to cooperate with the police to ensure the safety of people's lives and property.

⑤ The emergency team should prevent the perpetrators from spreading dissatisfaction and creating panic in public places of hotels;

⑥ In case of accidents and personal injuries, the General Management Department is responsible for organizing personnel rescue, and the Housekeeping Department is responsible for personnel evacuation and guidance;

⑦ If the scene of the incident involves electrical appliances and mechanical equipment, the engineering department should cooperate with the police;

⑧ The Security Department collects telephone answering and other related information, and submits it to the police for handling, and tracks the case handling results.

(2), fire protection

1 fire

(1) When there is a fire in the hotel, the fire control center should immediately go to the scene after receiving the alarm, and notify the fire control center immediately after confirming the fire;

(2) After receiving the fire confirmation information, the fire center shall immediately notify the switchboard and inform the members of the emergency team to form a fire fighting headquarters in the fire center. At the same time, notify the security foreman on duty to organize security personnel to carry out evacuation, fire fighting and rescue work according to the post arrangement at the fire site;

(3) The fire control center shall report the fire situation to the general commander (general manager) in time, and give an alarm in time according to the instructions of the general commander;

(4) The security guards on duty at the front and rear doors guide the fire engines into the hotel while controlling other personnel to enter;

(5) The engineering department shall stick to its post, make good preparations for drainage, and cooperate with the fire control center to start relevant fire-fighting intermodal equipment;

(6) Housekeeping department organizes voluntary firemen to guide the guests to evacuate on the corresponding floors;

(7) The front desk shall promptly inform the fire center and housekeeping department of the number of guests staying on the floor, and the housekeeping department shall mark "○" at the door after evacuating the guests on the corresponding floor according to the requirements of the headquarters;

(8) After receiving the alarm, the Food and Beverage Department shall immediately organize volunteer firefighters to prepare for evacuation and send them to the fire with wet towels to rescue valuable materials;

(9) The members of the emergency team of the Finance Department and the Sales Department organize the volunteer firemen of this department to form a medical logistics team, which is responsible for the care and transportation of the wounded;

(10) After the fire is put out, the security department is responsible for protecting the fire scene and assisting the fire control institutions to investigate the cause of the fire;

(1 1) The security department writes an "accident report" to analyze the cause of the fire and improve the fire prevention measures.

(3), natural disaster emergency measures

When the hotel is attacked by serious natural disasters such as floods, lightning strikes, storms and earthquakes:

1, confirm the affected area:

(1) When natural disasters such as floods, lightning strikes, rainstorms and earthquakes occur, the fire control center shall immediately confirm the affected area, and notify the assistant manager in the lobby and the manager on duty to organize the personnel on duty in each department to make an inventory of the affected situation within the jurisdiction of the department.

(2) The fire control center informs the switchboard, the general manager and other members of the emergency team to rush to the fire control center, set up a disaster relief headquarters, and direct the personnel of various departments to eliminate disasters and resume production.

2, emergency treatment to prevent major accidents caused by natural disasters:

(1) All departments should check the electricity, gas and oil within their jurisdiction to prevent leakage from causing fire, and immediately notify the engineering department to stop work when finding hidden dangers to prevent natural disasters and accidents from causing fire. In case of fire, immediately follow the "Fire Emergency Operation Procedure".

(2) When facilities and equipment are seriously damaged due to disasters and accidents, whether there are potential safety hazards, such as curtain wall or ceiling glass falling off, roof pool leaking, etc. Immediately block the ground area where safety accidents may occur, and the engineering department will arrange emergency repair to eliminate potential secondary disasters;

(1) vehicles and pedestrians are strictly prohibited within 20m around the building;

② Vehicles and pedestrians are prohibited from passing under the gate driveway and lobby canopy;

(3) Non-working personnel are prohibited from boarding the roof;

(4) Emergency repair by engineers.

(3) In case of the above-mentioned emergency, the evacuation route shall be determined by the disaster relief headquarters and evacuation shall be organized.

3. Accident report: After the investigation and handling of the disaster situation, each department shall summarize the situation to the disaster relief headquarters (fire control center), and the emergency team shall issue an accident report.

(4) Emergency measures for food hygiene poisoning

1. If anyone in the hotel is found to have symptoms of poisoning, he should immediately call the police and report to the general manager, whether by mistake or intentionally taking poison;

2. The assistant manager in the lobby calls the emergency center "120" for help, waiting for the medical staff to help;

3. With the consent of the police, the police will check the documents and other items of the poisoned person, and the police will inform the unit or relatives and friends of the poisoned person;

4. Protect the scene where the poisoned person is located, and don't let anyone touch toxic or suspected toxic items (such as medicines, containers, drinks and food, vomit, etc.). );

5. The front office arranges parking spaces in the lobby lane for police cars and ambulances to enter and exit;

6. Register and keep the personal belongings of the poisoned person or hand them over to the police as required by the police, and sign for them;

7, the security department will be related information (police car, ambulance car number; Time of arrival and departure, name of the person in charge of the police, etc. ) have been registered for the record;

8, found that the poisoner or suspicious personnel immediately stranded, to the traffic police;

9, belongs to the guests dining in the hotel, in addition to the above work, should also put the guests dining dishes and tableware and residue sealed, to the public security for testing and identification.

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