How to manage hotel knowledge-hotel management knowledge A hotel manager needs to have the following three management skills:

"Dozens of people directly started at the door of the store, bricks flew around, and passers-by were too scared to pass." During the group fight, many young people were chopped with sharp knives. According to Master Zhu's memory, one of the young people limped to Changfeng Road, followed by several young people with bricks. After being chased more than 20 meters away, the injured young man finally bumped into the sidewalk. "My hands tried to cover the wound, but blood was still oozing from my fingers." Master Zhu quickly dialed 1 10 and 120 emergency numbers.

At 2 o'clock in the afternoon, twenty or thirty people from both sides began to confront each other in the street. After a while, the two sides began to develop from quarreling to pushing and fighting. According to a master Zhu at the scene, during the group fight, someone was seen holding a machete more than 50 cm long and even picking up sticks and red bricks everywhere by the wall.

Create a high wall in front of the hotel.

The whole house was included in the scope of demolition, but the hotel on the first floor was not completely negotiated with the developer. In the morning, the workers brought bricks and built a wall around the store with great fanfare. Although a passage was left for the temporary store, it still caused the dissatisfaction of the facade boss. The two groups disagree. Under the dispute, the two sides were deadlocked, causing five young people to be chopped to varying degrees. At present, the police have been involved in investigating this matter.

At this point, the whole scene was in chaos. In the crossfire, red bricks flying wildly flew into the hotel gate, smashing the whole piece of tempered glass with a thickness of about five or six centimeters into pieces, all of which were "smashed" at the door of the store. The entrance of the hotel is full of smashed red bricks.

Words are lovers in the street.

Looking at the dazzling word "demolition" on the doors of nearby shops, shopkeepers moved away and closed their doors one after another, and Wu Chuanhao, the shopkeeper, began to negotiate with the developer named "Zhenda" on the demolition. On August 13, the third negotiation failed, and Wu Chuanhao was full of confidence and looked forward to the success of the next negotiation. But yesterday's scene made Wu Chuanhao puzzled. How can the two sides get more and more excited because of a few disputes and move the knife?

Two years ago, Mr. Wu rented this storefront covering an area of more than 200 square meters from Wu Chuanhao, a native of Huainan, and has been engaged in the catering industry. It's called "Riyueming Dining Hall". Because of the intersection of Jiangxi Road and Changfeng Road, and the reservation of 7-day hotel chain in Guangzhou, business has been very hot. Until June this year, boss Wu of the hotel was informed that the building had been included in the scope of demolition and needed to be relocated to open a shop. In addition, there is still one year from the lease, and the specific matters of demolition are also managed by the landlord. Boss Wu didn't worry too much about the reservation of the 7-day hotel chain in Changchun.

Wu Chuanhao first arranged for his son-in-law to negotiate, and together with his son-in-law, there were friends from several companies.

In just a few minutes, * * * 5 people were chopped to varying degrees, and then someone shouted "Run, the police are coming". The young people without serious problems dispersed. In the process of washing away, the young man kept waving and tried to stop the taxi, but the taxi driver who saw this scene refused to leave with the throttle.

Yesterday morning, a group of workers brought red bricks by trailer and began to build walls on the sidewalk. This wall is only 1 m away from the two stores that are still open. Although a few meters wide entrance was left, the higher the wall, the boss Wu of the hotel was restless. "This wall must be built at least two meters high, and it is almost covering the signboard. Besides, the hotel is still open. Who will bear such a big loss? " Boss Wu quickly called Wu Chuanhao, who is far away in Huainan, to tell him the specific matters.

Wu Chuanhao introduced that he didn't know the injured people, and the fights were all called by the friends of the son-in-law. Moreover, the property right of that store is different from other stores and belongs to private ownership. "Other stores are the property rights of several units, such as Yangzhou Home Inn."

Outside the emergency room, the injured man's buddy is very unfriendly.

"This group of people is really desperate. The machete even cut off the handle, and the front end of the knife was broken alive. " Master Zhu introduced.

According to Wu Chuanhao, when the son-in-law came to the door of the hotel, the wall was already half a person high. In the case of fruitless coordination with the person in charge at the scene, the son-in-law simply sat in the lobby of the hotel and stayed put. However, the other side gathered a group of social youths. The son-in-law saw that the scene might get out of control, so he drove away with his friends, but the company's friends knew Hefei's friends, so they also contacted a group of people to the hotel by phone.

Investigation, the violence that should have been avoided.