Now it has entered the era of online shopping. However, many consumers find that in the process of online shopping, they occasionally encounter the problem of being cut. Especially online shopping, the probability of encountering pickpockets is even more "willful". Then, how to avoid being cut, and see the detailed explanation below. Don't make purchases. At present, the products of mainstream e-commerce are extremely cost-effective, and many products are even cheaper than the purchase price of sellers in Taobao market. In this way, many Taobao sellers simply started the purchasing business. After receiving new orders, these Taobao sellers will go to major e-commerce companies to find low-priced goods, pay directly online and let e-commerce deliver goods on their behalf, thus earning the difference. Such behavior can be tolerated by major e-commerce companies in previous years, at least to increase sales. However, in the last two years, major e-commerce companies have begun to pay attention to this phenomenon of increasing sales but losing customers. Take Amazon as an example, once the purchasing behavior is discovered, it will not only cut the order mercilessly, but also seal the account in serious cases. In this case, once the liquidation account has a balance, the loss caused by purchasing is great. Therefore, even if consumers themselves are not Taobao sellers specializing in purchasing business, they should try not to have purchasing behavior. If many orders in the account are purchased, and they are not sent to the local area, but to other provinces and cities, they may be cut or even blocked one day. Don't be greedy. Since e-commerce promotion activities are far more than physical stores, it can be said that it is a big monthly promotion and a small weekly promotion. In addition, the commodity prices of e-commerce platforms are almost all manually adjusted. Therefore, almost all mainstream e-commerce companies have experienced the wrong price. At this time, consumers can get these wrong price information through QQ groups, forums, Weibo and other channels, place orders quickly and get ultra-low discounts. However, it should be noted that the best solution is to avoid greed and buy one if the price is wrong. Because once an order is placed, there will be suspicion of malicious purchase, which is naturally easier to be cut. In addition, if each account is limited to one special item, for example, the special price of goods in 9.9 yuan is usually only 1 yuan, consumers are advised not to use multiple "vest" accounts for multiple purchases. Otherwise, it will not only expose the intimate relationship between multiple "vest" accounts, but also be hacked at the same time. However, it should be noted that the above situation is not without a cracking method. For example, in JD.COM, some netizens broke the news that they chose to pick up the goods from the counter, which allowed multiple "vest" accounts to place orders at the same time. In this way, manual review can be effectively avoided, and the problem of sheet cutting will not occur again. There is no wholesale behavior. Consumers often buy "just-needed" goods on e-commerce platforms. In this case, even if the price is only a little cheaper than the physical store or even similar, consumers like to buy more than one item at a time. However, in this way, there is actually wholesale behavior. After the order was ruthlessly cut off by e-commerce, consumers were even more puzzled. Take the laws and regulations of Suning.cn as an example. In a whole month, if the same person, the same receiving mobile phone number, the same receiving name, the same receiving address or the same invoice appear, it is a wholesale behavior to buy more than 3 items (including 3 items) of the same category of goods of the same commodity or different brands in Suning.cn, or to buy more than 20 items (including 20 items) in Suning.cn. If there is such a shopping demand, you need to negotiate with e-commerce to buy a group, otherwise it may be cut. More importantly, every time there is a big promotion such as "double 1 1", "double 12" and store celebration, the tolerance of e-commerce to wholesale behavior will be minimized. Even if consumers don't take any advantage at all, and the price of goods is even more expensive than that of physical stores, as long as they violate the wholesale behavior stipulated by e-commerce, the order is very likely to be cut. Don't compromise easily. Objectively speaking, consumers basically occupy the moral high ground when they achieve the above three points. In addition, the wrong price is simply an internal problem of e-commerce, and consumers are not responsible. So we must stick to our bottom line and don't compromise easily. Take the author as an example. On the day of "Double 12" last year, I participated in the spike activity in a third-party store in Suning.cn. 49 yuan's baby products are usually sold, but now they are only sold in 9.9 yuan, but somehow, the seller falsely delivered the goods on the day of "Double 12". On the second day of "Double 12", the seller sent me a short message telling me not to deliver the goods. After logging in to Suning.cn, I found that the seller modified the webpage. The previous spike package in 9.9 yuan was changed to "Buy this product with 9.9 yuan after shopping for over 239 yuan, and purchase it separately without delivery". Faced with this situation, the author called the official 400 number in Suning.cn to lodge a complaint, and cited three reasons to testify for himself. Reason 1: If the cost of spike activity is too high, the seller can contact the consumer at the first time and get the understanding of the consumer. Why do you want to fake it? Reason 2: Why didn't you send a message on the day of "Double 12" after the false delivery? After all, the "double 12" spike activity is everywhere. I can go to JD.COM or Tmall to buy it. Reason 3: Recently, Suning. com has a big promotion for mothers and babies, and I often make sales calls to the author, so it seems normal for the author to kill 9.9 yuan. And I only bought a special item, not a malicious purchase. With the above three reasons, plus the help of Suning.cn 400 telephone "first inquiry responsibility system". Although the twists and turns continued, the author finally received the goods smoothly. No blackmail. Unlike mainstream e-commerce, Tmall Mall has no self-operated goods, so its nature is more like C2C than B2C. As a result, due to the countless third-party stores in Tmall Mall, the phenomenon of price mislabeling also frequently appears. If consumers snap up the cat shop the day after tomorrow and refuse to deliver the goods, they can negotiate through Want Want. But you can't blackmail, this is the so-called lion's mouth. Otherwise, once the two sides fail to negotiate, it is very likely that Tmall officials will be introduced for judgment. If the chat record is suspected of extortion, it may be defined as a bad reviewer and will be officially banned by Tmall. Last but not least, Tmall officials are partial to sellers at present, and generally only deal with delayed delivery and only compensate 30% of the total order amount. For example, a commodity with an original price of 100 yuan was mislabeled as 10 yuan, and consumers usually only get 30% of 10 yuan, that is, 3 yuan money. As a result, individual Tmall stores began to be fearless and willing to pay a small fine to achieve the purpose of "brushing the bill".
There are five reasons why merchants "cut orders". The reporter noticed that this time, Red Star Hongxing Erke "cut orders" on the grounds of abnormal prices. This reason is not new. Yang Xiaojun, secretary-general of Beijing Consumers Association, told the reporter that through the analysis of 148 typical cases of "single-cutting" collected by the association, it was found that all these cases had the same feature. After the consumer placed an order for payment, it was cancelled by the merchant for five reasons: out of stock, system error, operational error, abnormal order and product quality. In addition, Beijing Consumers Association investigated the phenomenon of "broken orders" through questionnaires, public solicitation of "broken orders" cases and online shopping experience, involving Dangdang, Gome Online, JD.COM Mall, Suning.cn, Taobao, Tmall, Vipshop and Amazon. The survey results show that more than 80% of consumers have been "cut". Some consumers can still receive the discount promotion information of the goods after the merchants "cut off the orders". Therefore, some consumers think that merchants "cut orders" deliberately use false promotional activities to collect consumer information. Chen Yinjiang, Deputy Secretary-General of china law society Consumer Protection Law Research Association, told the reporter that due to the limited responsibility of the merchants after the "bill cutting", the cost paid for it is low, and the "bill cutting" is expanding to other areas of Internet consumption, such as booking air tickets and unilaterally canceling hotel accommodation.