Ctrip hotel merchants refused to compensate, and the guests did not complain.

Don't. The refusal of Ctrip hotel merchants only violates industry regulations. If there is no special reason, the hotel will not refuse the order. Therefore, in the absence of complaints from guests, Ctrip hotel merchants refused to pay compensation. Rejecting orders can be divided into several situations, with different consequences: rejecting ordinary orders, refusing to reserve rooms or sell orders freely, and rejecting orders from agents.