Hotel foreman's annual work summary 500 words 202 1

Writing a summary is a process to help us learn lessons from past work and improve our ability. The following is my "500 words of annual work summary, hotel foreman, 202 1", for your reference only. Welcome to reading.

Annual work summary, hotel foreman, 500 words 202 1 a year has passed in a blink of an eye. In this year, with the joint efforts of all the staff of the hotel, we successfully completed various tasks, vigorously promoted the brand and continuously expanded the social influence of the hotel. On this occasion, it is necessary to review and sum up the work, achievements, experiences and shortcomings of the past year, foster strengths and avoid weaknesses, strive for progress, and strive for better results in the new year.

I. Management situation

External managers, clear up business ideas. The hotel employs a professional management team to settle in and make corresponding adjustments to the hotel's management methods and concepts, which has become the key point to improve the hotel's operating performance. Introduce local staff and broaden the influence of the hotel. Through the vigorous publicity of local staff and years of work experience, the hotel's external work has been greatly improved.

Internal personnel integration, so that people can do their best. Through the part-time job of marketing manager and restaurant manager, the marketing intensity can be effectively improved; The engineering department will assign special personnel to ensure the timely solution of engineering problems; Housekeeping manager is a manager with professional knowledge to improve the quality of room service and unify the service process.

Successfully completed the municipal evaluation of three-star hotels. The hotel has carried out business training, commodity procurement and system improvement around Samsung's evaluation. With the efforts of all staff, the hotel has basically reached the standard of a three-star hotel and has been recognized by evaluation experts.

Second, other aspects.

Improve product quality. First of all, we introduced five bowls of seats which were widely loved by xx people, and made great efforts in the quality of other dishes, which was improved compared with last year. Secondly, buy a large number of rooms to meet the needs of guests and realize humanized service. Improve service. Cultivate employees' awareness of opening up, adopt guests' opinions reasonably, and solve problems in a targeted manner, so that xx service will become the focus of foreign competition. Optimize procurement methods and reduce costs. This year, I bought various items through online shopping comparison, and bought qualified products through lower prices.

Improve employee treatment and increase employee welfare. The per capita wage increased by about xxx yuan over the previous year; Use bonuses, holiday dinners and small items to improve employee welfare and care about employee life. Conduct training. Training is the eternal theme of the hotel. This year, the hotel organized hotel awareness training, fire protection training, service skills practice training and so on. , through large classes, branches, study abroad and other ways, and constantly strengthen the work skills of employees in various positions.

Third, shortcomings

The tourism market is unscientific and the proportion of large-scale reception is low; Service management is not up to standard, and service awareness is not strong; Various preferential activities have not received the expected results. The team lacks cohesion and execution; The ability of managers needs to be improved, and the management methods are not good; The uploading and publishing work is not in place. High mobility of personnel; Lack of service skills; Lack of staff culture construction.

Fourth, the work objectives

The executive ability of middle-level personnel determines the operation ability of the hotel. The hotel will continue to send middle-level personnel out to exchange and study, cut off the inertia of work ideologically and strengthen implementation. Constantly innovate in the quality and marketing of dishes, so that people who have dishes have me, and people have me. The marketing department puts forward sales methods according to the development progress of the southern district and the actual situation at this stage, and strives for a new breakthrough in turnover. On the basis of service standards and processes of three-star hotels, we will further unify staff services and processes, and at the same time absorb valuable opinions and suggestions from employees and guests, and work hard on humanized services.

Led by the Administration Department, training employees with relevant professional skills in service awareness and service skills; Through concentrated study and publicity of hotel-related systems and concepts, clear job responsibilities. Explore new ways to increase income, rationally use backyard venues to regulate parking fee collection; Based on the current situation of high hotel expenses, we will continue to promote energy conservation and emission reduction, and strengthen employees' awareness of saving. Implement the signing of relatively fixed labor contracts and insurance purchases between the hotel and some employees; While the hotel's performance has improved, it has also improved in staff dining, holiday welfare distribution and various cultural activities.

Achievements are affirmation of the past, new challenges are coming, and we are full of joy of harvest, welcoming hope and inspiring people. When the wind is good, sail and sail; We still have a long way to go, but we still need to make bold progress. Let's unify our thinking, strengthen our confidence, unite and struggle, make persistent efforts, overcome difficulties, and create new achievements and glories in the new year with more high-spirited fighting spirit and more solid style!

Hotel foreman's annual work summary 500 words 202 1 Hotel foreman is not a strange job for me, but xx is a brand-new working environment for me. As a hotel foreman, his role is to connect the preceding with the following and coordinate the left and right. We are faced with complicated and trivial daily work every day. The following is a summary of my personal work.

I. Daily management work

In the new working environment, almost all work is started from scratch. It is my primary task to straighten out the working relationship as soon as possible and integrate into the new working environment. Try to cooperate with the supervisor to do a good job in floor management, and based on the principle of seeking truth from facts, report the situation. The conference reception task in our hotel is rather heavy. Last year, we received many important guests from xx. However, due to various reasons, there is a frequent shortage of room service personnel, which requires us to strengthen our work consciousness, pay attention to speeding up the pace of work, improve work efficiency, strive to be comprehensive and accurate, and avoid omissions and mistakes.

Second, strengthen self-study and improve professional level.

Although my post is only a foreman, there is still a certain distance from Excellence, so I have never dared to take it lightly and learn from books, leaders and colleagues. So I think I have made some progress in the past year, and my management ability, coordination ability and problem-solving ability have been further improved, ensuring the normal operation of all the work on the floor.

Third, the existing problems

Over the past year, I have been able to carry out my work seriously, but there are still some problems and shortcomings, mainly manifested in: I have only been working in xx for more than a year, and a lot of work is done while groping, so I can't do it with ease, and my work efficiency needs to be further improved. Some work is not detailed enough, such as ward round, facilities and equipment, health inspection. My theoretical level is not too high.

Four. Work plan for next year

Actively and seriously cooperate with the supervisor to do the daily management of the floor. Strengthen learning, expand knowledge, learn from the advantages and disadvantages of the same industry, flexibly use their own practical work, and optimize the quality of work. Strengthen the inspection and maintenance of facilities and equipment, so that guests can have a harmonious and comfortable feeling during use. Teach some new employees and waiters with irregular operation to improve their professional level. The daily sanitary quality of guest rooms should be strictly controlled, and the planned sanitation should be arranged reasonably. Strengthen energy-saving inspection, usually tell the waiter more about energy-saving awareness, and strive to make a second inspection into the room.

In the following days, I will try to correct my shortcomings, give full play to my advantages, strive for greater achievements and create greater value for the hotel.

Hotel foreman's annual work summary 500 words 202 1 3

It has been almost a year since I entered xx Hotel in a blink of an eye, from land reclamation, trial operation to opening operation. Thanks to leaders and colleagues at all levels for their guidance and concern for this year's work. Let me learn a lot of valuable things, let me constantly improve myself in my usual work and improve my ability to do things. In this year, through my unremitting efforts, I was recognized by the leaders and completed a role change.

As the head waiter in the X building of the catering department, I also entered a brand-new working environment, in a brand-new environment. All work will start from scratch, and many things will be explored while doing, so that they can be comfortable in their work. I know I'm playing a connecting role and coordinating the left and right. What I do every day is also trivial work. It is my important task to straighten out the relationship as soon as possible and put myself into my work. It is my duty to fully cooperate with the daily work of the supervisor, which requires us to have a strong sense of work, a correct attitude, rapid work efficiency and comprehensive efforts. The reception on the 25th floor is generally an important VIP reception, and there must be no mistakes in the service process. This requires us to do it in all aspects, think of any possible problems, and always be strict with ourselves. In order to serve food smoothly, you must be fully prepared before meals and check it several times frequently. When guests eat, the floor and the back hall should cooperate closely, and the serving speed is also very particular. We will attach great importance to every reception, record the dining habits of the leaders and their preferences for dishes in case of emergency after eating, so as to facilitate targeted service at the next meal. Our service is embodied in humanized service, striving for perfection and creating a feeling of being at home for our guests. I have less experience now, and I still have a lot to learn. Sometimes mistakes are inevitable in my work, and I will take a warning from the problems that arise. If I want to get good grades, I must be self-reliant and redouble my efforts. I always believe that speaking by strength is better than luck.

The smooth development of the usual work can not be separated from the concern of hotel leaders and the support of colleagues. The hotel is a big family, and its achievements have been achieved through the joint efforts of Qi Xin. A new year is a new starting point, and past achievements will become history. I will make persistent efforts in my future work and try to set new goals for myself. I believe in myself, and I will go all out to do what I want to achieve. Even if I don't succeed, I won't regret it.

Hotel foreman's annual work summary 500 words 202 1 four years time flies, time flies! With the steady pace of xx International Hotel, it has grown up for another year. Xx is like a big family, which brings together our group of people with lofty ideals to sweat together! We in Qi Xin make concerted efforts and unite as one, hoping that xx will usher in a redder spring in the new year! Work can only be changed back to progress through continuous efforts and summary. As the grass-roots manager of xx Housekeeping Department, I should make a good summary of my work, make a good plan, recognize the new development direction and accept fresh and scientific development ideas. The following is the annual work summary and plan:

1. Everything you do in your work should be in accordance with the procedural norms. At present, with the injection of new employees in our department, such an episode will inevitably appear in our work. The root of these problems is basically that we didn't follow the working procedures, so we should strengthen the training of new employees. As the foreman of grass-roots management, we should also give them on-site supervision and guidance to ensure that every newcomer can work independently after mastering work skills. So as to avoid mistakes in daily work leading to customer complaints and affecting service quality and company benefits.

2. The work arranged by the superior should be conveyed to the subordinate correctly and quickly, and the inspection work should be done well. It seems that this is a very simple and easy job to complete, but there are often problems in the process of implementation. As a foreman, communicating the work between superiors and subordinates is the key to team unity and improving work efficiency.

3. Maintenance of hotel facilities and equipment. Hotel facilities and equipment are all physical objects, whether man-made or non-man-made, they will be damaged and aged to varying degrees. Therefore, all kinds of furniture and tools should be regularly inspected and effectively maintained in normal work. Supervise the maintenance facilities and equipment, such as fire extinguishers, which are not in the department, and work closely with other departments.

4. Keep repeat customers and long private rooms, and develop new customers.

(1) Pay more attention to the guests and summarize their opinions.

(2) Improve service quality and provide some personalized services to make guests feel at home.

(3) Close contact and cooperation with the front desk. If a room is needed, they can respond accurately and quickly.

5. Save resources. You can try to recycle the surplus daily necessities used by customers as cleaning supplies, turn off the lights and turn on the lights regularly, saving resources for the company and saving money for our employees!

6. The improvement of business and theory means the improvement of comprehensive ability. I will use my spare time to learn some theoretical knowledge and gradually improve my ability and quality. Finally, I wish our hotel, a harmonious family, more unity and friendship in the new year and jointly write a brand-new chapter in xx!