Traditional Culture Encyclopedia - Hotel franchise - What does a hotel receptionist do?
What does a hotel receptionist do?
What kind of hotel is it? Is this a star-rated hotel? Business hotel? Or a convenience hotel? The front desk is the facade of every hotel or business counter. 1, etiquette. 2. Welcome the guests with a smile. Step 3 answer the phone. 4. Communication and work assistance with hotel staff. 5. Cash transfer. 6, the operation of the hotel system. 7. Explain some problems with customers in detail. 8. communicate with the boss about problems that you can't solve. Temporary.
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