Our hotel found today that two weddings have been booked for tomorrow because of the waiter's problem! But our hotel has only one wedding banquet hall!

I have enough headaches. You can arrange a person with excellent adaptability to communicate with them alone, and never let them meet, otherwise you will regret it. Of course, this person has to be a manager (even if not, you can let him (her) temporarily). It is necessary for customers to have a sense of trust before it is possible to discuss. Because this kind of thing can't be commanded remotely, it can only be adapted according to the development of the scene. Calm the customer's mood and talk in good faith to solve the problem. After all, this is a major event in life. I don't think either of them will really treat it in an emotional way. It mainly depends on your hotel's improper handling. Just give them a step by the way. People often struggle for that accent. You should be patient and of course sincere. This sincerity requires you to make more efforts, including visiting other hotels of the same star or size in advance (a higher grade is certainly better, but it will cost more than you). Before you satisfy them, you must also satisfy the venue, otherwise you will lose the original intention of seduction. Then we'll talk about all kinds of expenses.

The above statement is very simple, but when talking with customers, you must remember to observe your words and feelings, analyze them according to the current situation, and never stimulate them or say irresponsible words. In the meantime, we should constantly admit our mistakes, talk about "sincerity" compensation and solutions, and let one of them go.