Practice report of hotel front office

1. If the guest can't answer the questions raised by the front desk in time, please write down the room number first, then help to ask immediately, and inform the guest of the inquiry result afterwards.

In the peak season, many guests with reservations can't enter the room in time, especially those who enter the store in the morning, and it may not be good to clean the room. In this case, you can give them a card (or a room card) and let them go to the bar to rest and wait. The hotel will provide a drink or cocktail for free.

For some elderly or visually impaired guests, the room attendant can fill in the registration form at the time of check-in. After careful verification, please sign the guest's name: for some guests with mobility difficulties, the room manager can send them into the room for registration.

4. When checking in, pay attention to the date of birth of the guest. If the guest is born, inform the lobby (housekeeping department, catering department and sales department are also needed for ordinary rooms), and the lobby or sales department will send birthday gifts on behalf of the hotel.

5. Take the initiative to post stamps for the guests.

6. Provide all kinds of inquiry and information transmission services for guests who can't stay in the store.

7. If the guest has difficulties or something, he can help the guest to confirm the off-site air ticket or reservation by long-distance telephone.

8. When the guests are full or can't accept our room rate, help them contact other hotels.

9. Remember the names, hobbies and room numbers of permanent guests and elderly guests, and take the initiative to provide services in time.

10. On rainy and snowy days, the usher will prepare an umbrella to shelter the guests who may get wet when opening the door.

1 1. Provide plastic bags for guests to put umbrellas on rainy and snowy days.

12. Make a long-distance call on behalf of the guest and tell the guest the result of the call.

13. Provide search and simple reading services for in-house and non-in-house guests.

14. The switchboard provides wake-up service for colleagues and drivers who don't live in regular rooms.

15. Answer anyone's inquiries about local telephone numbers, fax numbers, telex numbers and local conditions.

16. Provide "local TV program newspaper" to regular private rooms in Neibin and subscribe to other newspapers in the city.

17. Set XF as a non-smoking floor.

18. Provide a set of commemorative stamps.

19. Pay attention to the guest's body language and provide services before the guest requests.

20. If the guest can't answer the questions about the reception desk in time, write down the room number first, then help to ask immediately, and inform the guest of the inquiry result afterwards.

2 1. In the peak season, many guests with reservations can't enter the room in time, especially those who enter the store in the morning, so it may not be good to clean the room. In this case, you can give them a card (or a room card) to rest and wait in the bar, and the hotel will provide a drink or cocktail for free.

For some elderly or visually impaired guests, the room manager can fill in the registration form on their behalf. After careful verification, please sign the guest's name: for some guests with mobility difficulties, the room manager can send them into the room for registration.

23. When checking in, pay attention to the date of birth of the guest. If the guest is born, inform the lobby information (if it is an ordinary room, you need to inform the housekeeping department, catering department and sales department), and the lobby or the sales department will send birthday gifts on behalf of the hotel.

24. Take the initiative to post stamps for the guests.

25. Provide all kinds of inquiry and information transmission services for guests who can't stay in the store.

26. If the guests have difficulties or something, they can help them to confirm their off-site air tickets or reservations through long-distance calls.

27. When the guests are full or can't accept our room rate, help them contact other hotels.

28. Remember the names, hobbies and room numbers of permanent guests and elderly guests, and take the initiative to provide services in time.

29. On rainy and snowy days, the usher will prepare an umbrella to shelter the guests who may get wet when opening the door.

30. Provide plastic bags for guests to put umbrellas on rainy and snowy days.

3 1. Make a long-distance call on behalf of the guest and tell the guest the result of the call.

32. Provide search and simple reading services for in-house and non-in-house guests.

The switchboard provides wake-up service for colleagues and drivers who don't live in regular rooms.

34. Answer anyone's inquiries about local telephone numbers, fax numbers, telex numbers and local conditions.

35 to provide "local TV programs" to private rooms in the city, and subscribe to other newspapers in the city.

36. Set XF as a smoke-free floor.

37. Provide a full set of commemorative stamps.

38. Pay attention to the guest's body language and provide services before the guest requests.