Ask for an English introduction to the front office of the hotel.

The lobby of the hotel is not only its "shop window", but also its "nerve center". The efficiency and personality of the front office staff are very important to the guests' vacation or business. In fact, the operation of the hotel itself is the key to success or failure.

The staff in the front office seem to do "everything"-accept reservations, register guests, assign rooms, distribute luggage, store guests' valuables, provide information, deliver mail and information, exchange foreign currency, check room occupancy, check out guests, and so on.