What is the summary of the lobby manager’s job?

The job content of the lobby manager can be summarized as follows:

1. Maintain the order of the lobby and the safety of guests, and keep the lobby quiet, elegant and civilized.

2. Properly arrange the work of the day and supervise and check the work quality of the front desk and waiters.

3. Handle guest complaints and assist hotel leaders and relevant functional departments in handling various emergencies that occur in the hotel.

4. Answer guest inquiries and provide necessary assistance and services to guests.

5. Conduct daily inspections to supervise the appearance, health status, equipment operation, and safety of hotel and restaurant staff.

6. In addition to serving as a bridge and link, the lobby manager is also the "eye" who oversees the quality of work in hotels and restaurants.

Quality standards for lobby managers:

(1) Must receive professional catering management training.

(2) Have certain management skills and ability, and understand cost control.

(3) Have excellent language expression skills and be good at communication.

(4) Understand basic marketing planning and sales techniques.

Reference for the above content: Baidu Encyclopedia-Lobby Manager