Traditional Culture Encyclopedia - Hotel franchise - What are the details and etiquette of room attendant training?

What are the details and etiquette of room attendant training?

Do not eat, drink, smoke, pick your nose, wipe your nose, dig your ears, dig your eyes, get dirty, scratch, wear slippers, roll up your sleeves, burp, stretch, hum, sneeze or yawn in front of guests. Cover your mouth with a handkerchief when coughing, and turn your face to one side to avoid making noise. Say hello to familiar guests, and give way to foreign guests in corridors, elevators or activity places.

The duties of a room attendant

1, according to the guest's living conditions, timely liquidate my serious area.

2, health labor should be cruel according to the rules, health things should pay attention to maintenance, shall not be mixed.

3. When selling tea sets and sanitary ware, the disinfection system should be implemented. After disinfection, tea sets and sanitary ware should be sealed to prevent re-purification.

4. It is forbidden to touch the guest's belongings in the clearing room. When moving, it must be restored to its original state. After the liquidation, pay attention to lock the doors and windows to ensure the financial stability of the guests.

5. The general order of room cleaning is: the room that the guest verbally proposed to clean, the room with the sign "Please clean immediately" on the door, the key guest room, the ordinary guest room, the room taking room and the vacant room.

6. Clean the room with the voucher as the step.