Responsibilities of the head of the hotel department

The person in charge of the hotel department needs to be familiar with the overall operation of the hotel, have advanced management concepts and strong ability to formulate and implement strategies, and have extensive customer resources and social resources; The following are the job responsibilities of the hotel department supervisor that I have compiled for you. You are welcome to learn the reference, which will definitely help you.

Responsibilities of the Head of Hotel Department 1

1. Formulate the hotel's business strategy, work objectives and tasks, organize their implementation, and be responsible for the completion of the hotel's annual objectives and tasks;

2. Formulate the organizational structure, staffing and job responsibilities of the hotel, and strictly control the budget of hotel management, operation and labor costs;

3. Formulate hotel rules and procedures, and supervise their implementation;

4. Regularly check the working conditions of all regions and departments of the hotel, check the service quality, and correct and rectify in time;

5. Establish good external relations and receive important hotel guests on behalf of the hotel;

6. Establish a good hotel image and publicize the company's corporate culture;

7, complete other tasks assigned by the leadership.

Responsibilities of the head of the hotel department 2

1. Complete the tasks assigned by superiors with good quality and quantity and on time.

2. Complete the supplement and replacement of tableware, linen and other items in the restaurant, and end the service.

3. Assign tasks before meals, divide the work, and make all preparations.

4. Be familiar with the menu and coordinate with the food preparation room.

5. Do a good job in on-site training and lead employees to receive services in strict accordance with the service regulations.

6. Master the dining situation of the guests, make supplementary services, try to remember the special requirements or habits of the guests, and establish good relations with the guests.

7. Handle general complaints, solve problems in time, and report the situation to the superior to accumulate experience.

8. Carry out daily cleaning work in time to keep the restaurant clean and tidy.

9. After the business hours of the restaurant, check whether the doors and windows, faucets, lighting systems, air conditioning switches and stereos are closed, and do a good job in energy saving and safety.

10. Strengthen the property management of restaurants, control the use of goods, and draw up an update plan according to business needs.

1 1. Pay special attention to the sanitation of dining room environment, tableware and utensils, and be responsible for the maintenance of dining room equipment and facilities.

12. Make preparations before meals and clean up after meals.

13. Recover all kinds of utensils when receiving meals, and do a good job in safety inspection.

14. Arrange shifts to ensure the smooth progress of all business links in the banquet hall.

15. Be fully responsible for the arrangement, planning and implementation steps of the banquet, and handle all kinds of problems and guest complaints.

16. Responsible for the connection between the banquet hall and the kitchen.

17, fully responsible for the cleaning, maintenance, maintenance and update of the banquet hall hardware equipment.

18. Responsible for communication, coordination and cooperation with other departments.

19. Be responsible for the overall work of the staff canteen, including but not limited to pre-meal preparation, post-meal cleaning and keeping the staff canteen clean.

Responsibilities of the Head of Hotel Department 3

1. Responsible for internal staff workflow and daily management.

2. Be responsible for cleaning the room on site and communicate with the cleaner in time.

3. Familiar with the hotel room workflow and working standards.

3. Manage and supervise the guest room work to ensure that the guest room work inspection, piece rate, scheduling and adjustment are completed according to the quality and meet the industry standards;

4. control guest supplies;

Responsibilities of the head of the hotel department 4

1, responsible for the overall operation and operation of the housekeeping department; Assign and supervise the work of employees and make work plans.

2, to ensure that the department cost and expenses, good control.

3. Check the rooms, facilities, equipment and articles at any time according to the operating standards of the hotel.

4. Formulate the annual budget of the department to ensure that the operating expenses of the department are controlled within the budget.

5, check the housekeeping facilities and management, spot check and improve the overall work quality and efficiency of the department.

6, organize the preparation of departmental work procedures and job evaluation.

Responsibilities of the head of the hotel department 5

1, fully responsible for the operation and management of the hotel.

2. Assist the general manager to grasp the major strategic issues and basic work of the hotel (business strategy, management organization, etc.). ). Effectively carry out daily technical work (planning, guidance, coordination, control, encouragement, evaluation, etc.). ) to ensure the completion of the hotel's goals.

3, the hotel's business objectives, economic indicators and rules and regulations.

4, check and supervise the work of managers at all levels. Coordinate the relationship between hotel departments and preside over weekly work meetings;

5. Review and report the annual financial budget of the hotel, and issue annual work indicators to all departments.

6. Maintain and develop the good relationship between the hotel and all walks of life, establish and improve the hotel image, and develop the hotel business.

7. Meet with the guests from time to time to learn about the complaints and opinions of the guests as a reference for improving and improving the management and service level.

8, check and supervise the hotel staff training, strengthen the construction of human resources, find and cultivate talents.

9. Strive to improve working conditions, do a good job in labor protection and environmental protection, constantly improve the working environment and living conditions of employees, and strengthen the safety and security of hotels.

Responsibilities of the head of the hotel department 6

1, make preparations before meals to ensure the quality standard;

2, supervise the waiter to do a good job of dining service and personally participate in the service work, timely tracking and inspection;

3. Organize the waiter to clean the dining table in time after the meal, arrange the dining room tables and chairs, and keep the dining room clean and tidy with a good environment;

4. Implementation and training of rules and regulations of restaurants and departments.

Responsibilities of the head of the hotel department

1. Fully responsible for the comprehensive management of apartment operation management, service and safety.

2. Maintain good customer relations and create a good operating environment for apartments.

3. Establish a team, conscientiously implement management standards, monitor on-site operations according to the company's quality standards, maintain the company's image, and improve service quality and customer satisfaction.

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